Interlibrary Loans Service

The Interlibrary Loans and Document Supply service provides access to material not held in JCU libraries. Items which can be obtained from Australian or overseas libraries include books, journal articles, theses, conference proceedings and reports. Complete journal issues usually cannot be borrowed. Many libraries will not lend theses but offer them for purchase as a PDF on CD or as a microform copy.


  • JCU staff and postgraduate students
  • JCU undergraduate students
  • Community borrowers and Adjuncts

NOTE: This service may incur costs to you or your College or Research centre.

Making a request

Clients submit requests electronically via the Document Delivery Request Form.

Before submitting requests, please check the library catalogue / eJournals carefully to ensure the required item is not already held. Include as much detail as possible on the form and, where possible, the source of reference should be indicated. Incomplete request details require further checking by library staff and may therefore result in delays in forwarding the request.


The Copyright Act must be observed when requesting photocopies or microforms. The Act permits copying of a "reasonable portion" of a book or journal for the purposes of research or study. A "reasonable portion" is defined for books as 10% or one chapter and for journals as one article per issue. More than one article is allowable only if the articles relate to the same subject matter. Requests for photocopies must be signed by the user of the material. Electronic requests require agreement with the Copyright Declaration upon submission. See Copyright at JCU for further information.

How long?

Where possible, requests are sent electronically to assist in speeding up supply. Requests to Australian libraries are normally filled within 1-2 weeks. Delays may occur if the required item is missing or on loan. Overseas requests take a much longer period. Special services are offered for material required more urgently. These incur extra charges.

Collection and Return

Most photocopies are forwarded to the requester's JCU email account. Requesters are notified by email of the arrival of loan material which may then be collected from the Client Services desk at either the Mabo or Cairns Library. Some loans may be required to be used in the library only. The loan period varies and the due date is indicated on the blue slip inside the book. Please return loans to Client Services staff and not through the Express Lending units. Fines and penalties will apply if an item is lost, damaged or overdue.

Interlibrary Loan charges within Australia




Delivery Time

Core Service



1-2 weeks

Rush Service


(plus delivery charges)

*6-12 hours for copies, 24-48 hours for books

Express Service


(plus delivery charges)

*2 hours for copies

Theses Purchase

$65.00 or as charged by supplier


Can vary depending on supplier

*Delivery times cannot be guaranteed as they are dependent upon a number of factors outside the library's control. These include location of the supplier, availability of the material and the time spent in transit. They can also depend on the accuracy of the details provided within the request.

Library users who are not students or staff of James Cook University are required to pay an additional GST charge.


Photocopy - as charged by supplier
Loan - as charged by supplier plus return postage
Theses purchase - as charged by supplier
Microform purchase - as charged by supplier


If requests are to be charged to a University account, full details of the account number should be recorded on the request. Personal payments can be made at the Client Services desk at the Eddie Koiki Mabo Library or Cairns Library or by completing and sending the payment form. Requests will not be processed without payment.

Further information

Please contact Document Supply Service staff or Client Services for further assistance or information.




Document Supply Service

(07) 4781 4162

(07) 4232 1032

Client Services

(07) 4781 6870

(07) 4232 1020


Web page

Interlibrary Loans Service

Request form

Document Delivery Request Form

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