Contact Us

JCU Student Equity and Wellbeing Unit

To make a Zoom or phone appointment or enquire about our services, you can:

When making an appointment please use your JCU email account and provide your JCU student ID number and a contact phone number. Please indicate if you prefer to have an appointment in Cairns, Townsville, or by phone.

If you require an urgent appointment with a JCU counsellor, please call us directly at the Townsville or Cairns campus numbers listed below.

In an emergency, dial 000 (112 if calling from a mobile). If you are on campus, please alert JCU Security Control on 1800 67 55 59.

For after hours support, including on weekends, please contact the JCU Student Assistance Helpline on 1800 75 41 85.

To cancel or reschedule your appointment with JCU Student Equity and Wellbeing, please notify us at least 24 hours prior to your scheduled appointment. This will allow us to give the appointment to another waiting student.

If you are more than 15 minutes late for your scheduled appointment we will need to change your appointment to a later time.

Cairns, Nguma-bada Campus

Phone (07) 423 21150 (or ext. 21150)
International +61 7 423 21150

Townsville, Bebegu Yumba Campus

Phone (07) 478 14711 (or ext. 14711)
International +61 7 478 14711

Contact Form

Your personal and contact details
Your 8-digit student ID number, located on your Student ID card
Mobile is preferred
Preferred method of contact *
Please nominate the service you are enquiring about *
Campus *
Your enquiry
Please provide a brief background to your request
Please indicate your preferred appointment time(s) We will do our best to accommodate your preferred appointment time, but it may not always be possible