Contact InfoHelp

Contact InfoHelp

InfoHelp is your first point of contact for assistance with library and IT questions. Staff can help resolve laptop/mobile device issues, locate information for assignments and assist with referencing. Staff work at the InfoHelp desks located in the Cairns and Townsville libraries, you can also look out for InfoHelp Rovers, or get in touch via live chat, the online help form, or via phone.

For general IT enquiries, service requests and fault reporting and all other IT matters contact the IT Help Desk.


InfoHelp Contact Form

IT Helpdesk

Special Collections Contact Form

Library Feedback and Suggestions


Townsville +61 7 4781 5500 (option 2)

Cairns +61 7 4232 1777 (option 2)


Friendly staff are available at the InfoHelp desk, located on the ground floor in each campus library.