Contact InfoHelp

InfoHelp is your first point of contact for assistance with library and IT questions. Staff can help resolve laptop/mobile device issues, locate information for assignments and assist with referencing. Staff work at the InfoHelp desks located in the Cairns and Townsville libraries, you can also look out for InfoHelp Rovers, or get in touch via live chat, the online help form, or via phone.

For general IT enquiries, service requests and fault reporting and all other IT matters contact the IT Help Desk.


InfoHelp Contact Form

IT Helpdesk

Special Collections Contact Form

Library Feedback and Suggestions


Townsville +61 7 4781 5500 (option 2)

Cairns +61 7 4232 1777 (option 2)


Friendly staff are available at the InfoHelp desk, located on the ground floor in each campus library.

Off Campus

Are you more than 50km from our Townsville or Cairns campuses? You may be eligible for our Off Campus Library Service.

Book an Appointment

Would you like to make an appointment with a librarian? You can book an appointment with a liaison librarian for your subject using the "Meet with" button on their contact page, or make an appointment using the pages below. The appointment booking pages will allow you to make an appointment with a specific librarian, or with the next available librarian.

Make an Appointment - Townsville - Eddie Koiki Mabo Library

Make an Appointment - Cairns Library