World Women Tourism (WWT) Global Webinar Series
The World Women Tourism (WWT), an organization connecting women tourism professionals, collaborated with JCU’s Dr. Jenny Panchal in launching the Philippines Edition of WWT’s Global Webinar Series titled Accelerating Women in the Philippines. Dr. Panchal spearheaded the organization and planning of the webinar, which was held on 4th February 2021, Friday. The event attracted over 500 Filipinos, mostly women living in the Philippines and overseas.
The expert panel includes esteemed speakers Dr. Catheryn Khoo (Associate Professor, Griffith University), Former Undersecretary Alma Jimenez (Department of Tourism & President of ASEAN Society Philippines), Dir. Nelly Nita Dillera (Department of Trade & Industry-Philippine Trade Training Centre, DTI-PTTC) and Ms. Maria Christina Aquino (Chairwoman, Tourism Industry Board Foundation, Inc.). Dr Panchal and Dr Barkathunnisha (Co-Founder, WWT) moderated the webinar.
The goal of the GWS aims to support women in the tourism industry so that they may better approach the new disruptions that challenge their personal and professional lives. While the issues and challenges presented were specific to what Filipino women face in their country, the expert panel identified local programs, resources and combined them with global strategies, thus achieving WWT’s ‘glocal’ mission.
“Due to the impact of the ‘shecession’ it is critical to support women through the sharing of insights, resources and opportunities to facilitate innovation, capacity building and collaboration,” said Dr. Barkathunnisha, Co-Founder of WWT.
Apart from the attendees on Zoom, the webinar was live-streamed through DTI-PTTC’s Facebook Page which had over 1,000 viewers.
Dr Tang Chun Meng and Dr K Thirumaran worked closely with our partner university, Baden-Wuerttemberg Cooperative State University in Germany (DHBW) represented by Prof. Dirk Klimkeit as editors of the book “Service Excellence in Tourism & Hospitality Insights from Asia.” Today, customer satisfaction alone is not enough anymore in the tourism and hospitality industry in order to win the loyalty of guests. Instead, the industry need to achieve service excellence by delighting their guests with a set of drivers of excellence. Despite the relevance of the topic to the Asian tourism industry, the extant literature is scarce and fragmented. The 12 chapters in this book derive from a call for papers as well as from a study tour of Singapore and Malaysia. Papers went through a double-blind peer-review procedure. They comprise both conceptual and—in most cases—empirical papers, drawing on recent research in the Asian tourism and hospitality industry. This edited book sets out to examine what and how companies in the tourism and hospitality industry do to deliver a high level of service excellence. They span aspects including the design of services, managing customer-oriented operations, leveraging digital technology and managing resources.
Tang C.M., Klimkeit D. & Thirumaran K. eds. (2021) Service Excellence in Asian Tourism and Hospitality. Springer, Cham. https://doi.org/10.1007/978-3-030-57694-3_1