General Information
VAVS - Videoconferencing and Audio Visual Services
Videoconferencing and Audio Visual Services (VAVS) are responsible for the provision of equipment and support services in Common Teaching Rooms (CTR) and centrally bookable Videoconferencing (VC) rooms, currently some 125 rooms in Cairns, Thursday Island, Townsville (Douglas campus) and Townsville CBD combined.
Systems
VAVS control systems in Cairns, Thursday Island, Townsville (Douglas campus) and Townsville CBD and also provide videoconferencing infrastructure services such as bridging for multi site conferences including connections to conferences all over the world over IP, ISDN and telephone. In February 2017, JCU introduces Mediasite, a central recording system for lectures and presentations. Mediasite is available as a desktop application in all GATCF rooms and as a hardware option in a number of videoconference enabled venues.
Technicians
Technical staff are available at both the Cairns and Townsville campuses to provide support. For technical assistance with VAVS equipment including projectors, touch and control panels, mediasite hardware recorders, visualisers and DVD players, contact VAVS. For computer, software or other IT related problems, contact IT Support or enter a Service Now request/incident online. For Mediasite publishing problems, visit https://www.jcu.edu.au/mediasite
Training
Technical staff are also available to train and assist users to get the full benefit out of JCU videoconferencing and audio visual systems, either as a one on one or group training sessions.
College of Medicin and Dentistry
MedTech i.e. technical staff at the JCU Townsville College of Medicin and Dentistry are responsible for the technical support in this area. Please note their network encompasses facilities at Cairns, Mackay and Townsville. For technical assistance, contact MedTech.
Maintenance request for non related AV issues
For power supply, lighting and air conditioning related problems, fill out a Mex request (maintenance request).