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VAVS - Videoconferencing and Audio Visual Services
Videoconferencing and Audio Visual Services (VAVS) provide equipment and support services in centrally bookable Common Teaching Rooms (CTR), currently some 185 rooms in Cairns, Cairns (CBD), Townsville and Townsville CBD combined.
AV Room Systems
- VAVS maintains, controls and administers audio visual room systems in
- Cairns (Nguma-bada campus campus)
- Cairns CBD (Bada-jali campus)
- Townsville (Bebegu Yumba campus)
- Townsville CBD
Video Conferencing
- VAVS provides videoconferencing room hardware maintenance and scheduling as well as infrastructure services such as bridging for multi site connections including video conferences over the world over IP.
Video Recording System
- VAVS maintains hardware recorders in centrally bookable spaces at Cairns and Townsville..
The University's centrally supported enterprise video capture platform changes to Panopto from 1/7/2021.
Zoom
- VAVS provides user support for Zoom the preferred Virtual Meeting Room system available to all staff and students.
Audio Visual Equipment
- Technical staff are available at both the Cairns and Townsville campuses to provide Audio Visual Equipment support. For assistance with audio visual equipment in common teaching rooms including projectors, TV-monitors, touch-, button- and control panels, mediasite hardware recorders and visualisers, contact VAVS.
Room PC
- For computer, software or other IT related problems, contact IT Support or enter a Service Now request/incident online.
Video hardware recorders
- For hardware recorder problems contact VAVS.
For all other recording issues peruse the Panopto section of LTSE.
- Technical staff are available to train and assist users to get the full benefit of JCU videoconferencing and audio visual systems, either as a one on one or group training sessions.
- MedTech i.e. technical staff at the JCU Townsville College of Medicine and Dentistry are responsible for the technical support in that area. Please note their network encompasses facilities at Atherton, Cairns, Mackay and Townsville. For technical assistance, contact MedTech.
- For power, lighting and air conditioning related problems, fill out a MEX request (maintenance request).