General Information

VAVS Home General Information

VAVS - Videoconferencing and Audio Visual Services

Videoconferencing and Audio Visual Services (VAVS) are responsible for the provision of equipment and support services in Common Teaching Rooms (CTR) and centrally bookable Videoconferencing (VC) rooms, currently some 125 rooms in Cairns, Thursday Island, Townsville (Douglas campus) and Townsville CBD combined.

 

Systems

VAVS control systems in Cairns, Thursday Island, Townsville (Douglas campus) and Townsville CBD and also provide videoconferencing infrastructure services such as bridging for multi site conferences including connections to conferences all over the world over IP, ISDN and telephone. From 2010 VAVS are also providing electronic recordings of lectures and presentations on request. Please note these types of recordings are only possible in venues with videoconferencing equipment.

 

Technicians

Technical staff are available at both the Cairns and Townsville campuses to provide support. For technical assistance with VAVS equipment including projectors, touch and control panels, visualisers and DVD players, contact VAVS. For computer, software or other IT related problems, contact IT Support or enter a Service Now request/incident online.

 

Training

Staff are also available to train and assist users to get the full benefit out of JCU videoconferencing and audio visual systems, either as a one on one or group training sessions.

 

College of Medicin and Dentistry

MedTech i.e. technical staff at the JCU Townsville College of Medicin and Dentistry are responsible for the technical support in this area. Please note their network encompasses facilities at Cairns, Mackay and Townsville. For technical assistance, contact MedTech

 

Maintenance request for non related AV issues

For power supply, lighting and air conditioning related problems, fill out a Mex request (maintenance request).