COVID-19 Advice for the JCU Community - Last updated: 22 October 2021, 8am (AEST)

VAVS Home General Information

General Information

VAVS - Videoconferencing and Audio Visual Services

Videoconferencing and Audio Visual Services (VAVS) provide equipment and support services in centrally bookable Common Teaching Rooms (CTR), currently some 185 rooms in Cairns, Cairns (CBD), Townsville and Townsville CBD combined.

AV Room Systems

VAVS maintains, controls and administers audio visual room systems in

  • Cairns (Nguma-bada campus campus)
  • Cairns CBD (Bada-jali campus)
  • Townsville (Bebegu Yumba campus)
  • Townsville CBD
Video Conferencing
  • VAVS provides videoconferencing room hardware maintenance and scheduling as well as infrastructure services such as bridging for multi site connections including video conferences over the world over IP.
Video Recording System
  • VAVS maintains hardware recorders in centrally bookable spaces at Cairns and Townsville..
    Panopto is the University's centrally supported enterprise video capture platform from 1/7/2021.
  • VAVS provides user support for Zoom the preferred Virtual Meeting Room system available to all staff and students.
Audio Visual Equipment
  • Technical staff are available at both the Cairns and Townsville campuses to provide Audio Visual Equipment support. For assistance with audio visual equipment in common teaching rooms including projectors, TV-monitors, touch-, button- and control panels, mediasite hardware recorders and visualisers, contact VAVS.
Room PC
Video hardware recorders
  • For hardware recorder problems contact VAVS.
    For all other recording issues peruse the Panopto section of  LTSE.
  • Technical staff are available to train and assist users to get the full benefit of JCU videoconferencing and audio visual systems, either as a one on one or group training sessions.
  • MedTech i.e. technical staff at the JCU Townsville College of Medicine and Dentistry are responsible for the technical support in that area. Please note their network encompasses facilities at Atherton, Cairns, Mackay and Townsville. For technical assistance, contact MedTech.
  • For power, lighting and air conditioning related problems, fill out a MEX request (maintenance request).