General Information

Systems

VAVS maintains and controls systems in Cairns (Smithfield campus), Cairns CBD, Thursday Island, Townsville (Douglas campus) and Townsville CBD and also provide videoconferencing infrastructure services such as bridging for multi site conferences including connections to conferences all over the world over IP, ISDN and telephone.

In February 2017, JCU introduced Mediasite, a central recording system for lectures and presentations available in select common teaching rooms. Mediasite is also available as a desktop application in all GATCF rooms.

Zoom replaced Pexip in 2018 as the preferred VIrtual Meeting Room system and is available to all staff and students.

Technicians

Technical staff are available at both the Cairns and Townsville campuses to provide support. For assistance with audio visual equipment in common teaching rooms including projectors, touch and control panels, mediasite hardware recorders, visualisers and DVD players, contact VAVS. For computer, software or other IT related problems, contact IT Support or enter a Service Now request/incident online. For Mediasite publishing problems, visit https://www.jcu.edu.au/learn/guides/staff-guides/mediasite

Training

Technical staff are also available to train and assist users to get the full benefit of JCU videoconferencing and audio visual systems, either as a one on one or group training sessions.

College of Medicine and Dentistry

MedTech i.e. technical staff at the JCU Townsville College of Medicine and Dentistry are responsible for the technical support in that area. Please note their network encompasses facilities at Atherton, Cairns, Mackay and Townsville. For technical assistance, contact MedTech.

Maintenance request for non related AV issues

For power supply, lighting and air conditioning related problems, fill out a MEX request (maintenance request).