VAVS Home General Information
General Information
- Courses
- Future Students
- Current Students
- Research and Teaching
- Partners and Community
- About JCU
- Celebrating 50 Years
- Anton Breinl Research Centre
- Advanced Analytical Centre
- Applying to JCU
- Accommodation
- Alumni
- Australian Lions Stinger Research
- Australian Tropical Herbarium
- ATSIP
- Association of Australian University Secretaries
- Careers and Employability
- Australian Quantum & Classical Transport Physics Group
- Centre for International Trade and Business in Asia
- CMT
- CASE
- College of Business, Law and Governance
- College of Healthcare Sciences
- College of Medicine and Dentistry
- College of Science and Engineering
- COVID-19 Advice
- Diploma of Higher Education
- Division of Research and Innovation
- Division of Tropical Environments and Societies
- Division of Tropical Health and Medicine
- Economic Geology Research Centre
- Emergency
- Estate
- Fletcherview
- Foundation for Australian Literary Studies
- Give to JCU
- Graduate Research School
- Graduation
- JCU Ideas Lab
- Indigenous Education and Research Centre
- IT Services
- International Students
- JCU Eduquarium
- JCU Global Experience
- JCU Halls of Residence
- Language and Culture Research Centre
- LTSE
- Library
- Marine Geophysics Laboratory
- Off-Campus Students
- Open Day
- Outstanding Alumni Awards
- Parents and Partners
- Pathways to University
- Planning and Performance
- Planning for your future
- Policy
- PAHL
- Publications
- Professional Experience Placement
- Rapid Assessment Unit
- JCU Connect
- Safety and Wellbeing
- Scholarships @ JCU
- Staff
- Study Now
- Student Equity and Wellbeing
- TESS
- TREAD
- TropEco
- TUDLab
-
VAVS Home
- General Information
- Audio Visual Services
- Videoconferencing
- GATCF PC Labs
- Help
- Zoom
- AV survey
- Frequently Asked Questions
- Collaborative Spaces
- WHOCC for Vector-borne & NTD
- Media
- Australian Institute of Tropical Health & Medicine
VAVS - Videoconferencing and Audio Visual Services
Videoconferencing and Audio Visual Services (VAVS) are responsible for the provision of equipment and support services in centrally bookable Common Teaching Rooms (CTR), currently some 185 rooms in Cairns (Smithfield), Cairns (City Campus), Townsville (Douglas campus) and Townsville CBD combined.
Systems
VAVS maintain, control and administer systems in Cairns (Smithfield campus), Cairns CBD, Townsville (Douglas campus) and Townsville CBD and also provide videoconferencing infrastructure services such as bridging for multi site conferences including connections to conferences all over the world over IP.
In February 2017, JCU introduced Mediasite, a central recording system for lectures and presentations available in select common teaching rooms. Mediasite is also available as a desktop application in all common teaching rooms and computer labs.
Zoom replaced Pexip in 2018 as the preferred Virtual Meeting Room system and is available to all staff and students.VAVS provides support for Zoom in centrally bookable videoconference enabled rooms.
Technicians
Audio Visual Equipment
- Technical staff are available at both the Cairns and Townsville campuses to provide Audio Visual Equipment support. For assistance with audio visual equipment in common teaching rooms including projectors, TV-monitors, touch-, button- and control panels, mediasite hardware recorders and visualisers, contact VAVS.
Room PC
- For computer, software or other IT related problems, contact IT Support or enter a Service Now request/incident online.
Recordings
- For Mediasite problems (other than hardware), visit https://www.jcu.edu.au/learning-and-teaching/teaching@jcu/virtual-learning-environments/help-guides/mediasite
Training
Technical staff are available to train and assist users to get the full benefit of JCU videoconferencing and audio visual systems, either as a one on one or group training sessions.
College of Medicine and Dentistry
MedTech i.e. technical staff at the JCU Townsville College of Medicine and Dentistry are responsible for the technical support in that area. Please note their network encompasses facilities at Atherton, Cairns, Mackay and Townsville. For technical assistance, contact MedTech.
Maintenance request for non AV issues
For power, lighting and air conditioning related problems, fill out a MEX request (maintenance request).