The Staff Induction Online website introduces you to JCU and contains an overview of how the University works from the perspective of a staff member.
As part of the induction, new staff members should contact the IT Help Desk to book a training session with an IT Support Officer.
This training will cover
- The Managed Operating Environment installed on JCU staff computers
- Access to Online staff resources such as LearnJCU, HR Online
- Access to the JCU Email and Calendaring Service
- How to go about contacting IT Services and Support in the future.
To report a critical incident outside normal business hours, contact the IT Duty Manager:
- Internal Ph: 16666
- External Ph: +61 7 4781 6666
NOTE: these phone numbers are not for general enquiries.
As part of your employment, you are provided with a Microsoft Exchange Online account to manage your business email, calendar, contacts and tasks. This account is provided for the duration of your employment at JCU. More information is available on the M365: Email, OneDrive and Office page.
You can use the calendar to arrange meetings. When used with other staff members’ calendars, meeting times can be arranged efficiently by finding common free times with all attendees. For more information on using email and calendar, see Staff Email @ JCU.
As a staff member, you can access your JCU email, calendars and contacts from your computer or mobile device. You are authorized to install Office Online on up to 5 devices, simply follow the instructions for installing onto Mobile devices iOS or Android. You can also gain access to email, calendar and software via a web browser with Office 365 by logging on at staff.jcu.edu.au using your JCU email address eg Joseph.Bloggs@jcu.edu.au and password.
Various email aliases exist for subjects, courses and organisational staff aliases, these are available from the Contacts page and are for use by lecturers, tutors, students and staff. Staff and students can also join lists to receive information or participate in discussion forums in LearnJCU.
It should be noted that these are for academic and professional purposes and that inappropriate use of JCU's Email service may incur a penalty under the IT Acceptable Use Policy policy.