6/2/2023 - Mater Hospital
The Cisco hard codec has been retired and a Zoom Room established in training room 2.
10/1/2023 - Zoom Room
Outlook calendar resources have been issued for all Zoom Rooms except the JCU GP training facilities.
9/1/2023 - MedTech
This technical support team for CMD&Pharmacy has been disbanded and resources allocated elsewhere. As a consequence the onus for technical support in this area was transferred to VAVS.
8/6/2022 - TSV-014 001 006 and 201
No longer centrally bookable teaching space.
7/6/2022 - TSV-034-020
No longer centrally bookable teaching space.
22/4/2022 - Panopto version
Updated Panopto to v.11 without incidents to all recorders.
7/3/2022 - Panopto control/light
Issues with the Panopto feedback light not turning on in the following rooms:
Replacement equipment is on order but delivery is not expected until June 2022
22/2/2022 - Learning Glass
Learning Glass teaching rooms are ready in Cairns B001-108 and Townsville 302-002
4/2/2022 - Zoom Webinar licenses
Due to the finite and relatively small number of available Zoom Webinar licenses, most have been returned to a pool. To obtain a temporary webinar license, please enter a ServiceNow with the event date and anticipated maximum number of participants.
13/1/2022 - Windows 11
Testing is under way to check functionality of Windows 11 which will be rolled out to all AV Room PCs - more information about AV Room PCs
19/10/2021 - Zoom Bridge Connection
The video conference equipment infrastructure is undergoing some changes which are projected to be completed by mid November 2021. Dialling 111 to connect will no longer work. Connect to the Zoom Meeting Bridge located in the directory/contact list of the room system and then proceed as before by entering the Zoom Meeting ID followed by the #-key and passcode followed by #-key.
28/8/2021 - Panopto rollout
Panopto rollout complete with new status light/control installed - more information about the Panopto recording system
23/7/2021 - Cairns Science labs
Science labs in Cairns opened - rooms
23/7/2021 - Panopto lecture capture
The Mediasite recorders have been retired and replaced with Panopto
21/6/2021 - PC Labs Townsville Building 2
The PC Computer Rooms in building 2 are closing
14/6/2021 - Panopto
Panopto replaces Mediasite as the JCU enterprise video capture platform from 26/7/2021.
18/5/2021 - Cairns video conference rooms repurposed
Cairns small video conference rooms B1-102 and B1-103 are no longer available due to JCU rationalisation.
29/3/2021 - Cairns Pharmacy Labs
30/3/2020 - TSD staff working from home
All TSD staff have been directed to work from home until further notice. Videoconferencing staff can still be contacted on extension 21700 (Cairns technicians) 21077 (Cairns booking office)14643 (Townsville technicians).
18/3/2020 - Temporary AV Room capacity reduction
Due to COVID-19 and government directive regarding social space, the maximum room capacities have been reduced to comply. Please ask Timetabling Team and VAVS staff for assistance.
13/3/2020 - Townsville room 028-212A
This room replaces Townsville Room 027-209 which was decommissioned. Please note 028-212A is a ZoomRoom, hence cannot be supported remotely, nor scheduled to connect automatically to video calls.
24/2/2020 - AV Upgrades
Most of the scheduled AV upgrades have been completed except for the systems in Townsville Building 28. The construction phase of the refit was delayed due to inclement weather and the AV system installation is proceeding as time permits.
10/2/2020 - Zoom from China
AARNET the Australian internet provider for Australian Universities, has announced they have implemented changes to Zoom which are addressing connection issues from the Chinese mainland. Please email email@example.com if you have problems connecting.
9/2/2020 - AV Upgrades
The AV upgrades are continuing as planned in Cairns and Townsville and we are working hard to get all systems ready in time for the semester start 24/2/2020. It is important to note rooms which have been upgraded are not fully operational until they have been officially commissioned. A news item to this effect will be placed here when this has been completed.
4/12/2019 - AV Upgrades
Trucks leaving Brisbane with equipment for the pending AV upgrades in Cairns and Townsville. At the completion of this run of upgrades by mid February 2020, all common teaching room systems will be migrated from analog to digital.
29/7/2019 - PowerPoint extended mode
Some presenters use the option to add notes to their PP presentations. In VAVS AV rooms, the PC must be set in the extended mode (hold down the Windows key and press the P-key to access the options) in order to show the notes. If accidentally the notes are shown to the students and not the presenter, there is an option to change it on the fly: Click on the 'Display Settings' and swap the displays around. Alternatively in the PP software click on 'Set Up Slide Show' and change the slide show monitor to Automatic or Monitor 2.
25/7/2019 - Cairns Mediasite recorder relocation
The mediasite hardware recorder previously located in A4-105 has been relocated to B1-020.
17/7/2019 - 2019/2020 AV upgrades
Upgrades to AV equipment has been scheduled at the conclusion of SP2/2019 in the following rooms:
Cairns: A1-014, A1-127, A3-001. A3-002, A3-003, A4-004, A4-016, A4-026, B1-106, B1-124, D1-001A, D1-001B, D3-054, D3-059, D3-063, D3-144. D3-149, E1-012, E1-013E, E1-014, E1-113 and E2-003
Townsville: 5-001, 14-006, 14-201. 15-014, 15-143, 17-101, 17-131, 18-002A, 18-002B, 18-002C, 25-001, 25-002, 26-002, 34-011C, 40-103, 40-105, 40-109, 45-002, 110-002, 134-002, 134-010, 134-102, 134-105, 134-130, 134-132, 142-111 and 145-030
7/5/2019 - Townsville VAVS Office move
The AV Office in Townsville has been relocated from building 9 to 034-117. Phone number for support is unchanged: 14643
8/4/2019 - Room Upgrades
25/2/2019 - PC Computer Rooms
The new Dell 7460 computer room PCs are not fitted with a drive bay for DVDs. As a short term workaround, VAVS in Cairns and Townsville can provide a portable drive which plugs into the computer room PC by USB. Longer term, academics are advised to contact their College Desktop Support to get files converted and stored on line.
24/2/2019 - Mediasite hardware recorders
Mediasite hardware recorders on TT request have been relocated as follows:
24/2/2019 - Room upgrades
Townsville AV room upgrades commenced 14/2/2019 in 14-001 and 15-133. The analog AV systems were converted to digital with lamp-less projectors and mediasite hardware recorders. Completed in time for the semester start 25/2/2019
31/8/2018 - Cisco C20
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.
8/8/2018 - OWL 360 video conference camera
Trials are being conducted using the OWL 360 degree video conference camera suitable for Zoom Rooms. OWL has an inbuilt camera, microphone and speaker. More information
28/6/2018 - Room Upgrades
28/2/2018 - Zoom replacing Pexip VMR
On March the 17th 2018, the current Virtual Meeting Room (VMR) service was replaced by Zoom videoconferencing across all JCU campus locations
21/2/2018 - Room Upgrades
Estate Directorate upgrades of Townsville rooms are getting closer to completion.
28/1/2019 - ZoomRooms Cairns B1-115C & Townsville 18-208A
VAVS installed ZoomRooms for LTSE
Dec 2017/Jan 2018 - Planned AV upgrades
Room upgrades during the next break are scheduled for
12/6/2017 - The Science Place Update
The videoconference room 142-233 is now operational and has been released to Timetable
15/5/2017 - The Science Place Update
The combined JCU/CSIRO videoconference room 142-033 is now operational. The construction phase of the 2nd floor is complete adding a few rooms to the VAVS domain. However AV is yet to be finalised in the following rooms: 142-202, 142-233, 142-234 before they become available. Another two rooms on the 3rd floor are also nearing completion - 142-302 and 142-338, however some AV installation work is still outstanding before they become available.
20/2/2017 - The Science Place Opened for business
The Science Place (TSP) was opened just in time for day one SP1-2017. Ground floor teaching spaces and 1st floor labs and the Central Lecture Theatre were operational as scheduled. The 2nd and 3rd and 4th floor are still under construction. New VAVS spaces are 142-020, 142-021, 142-022, 142-023, 142-101ABC and 142-111.
20/2/2017 - Cairns City Campus open
The Cairns City Campus opened for business in time for semester start SP1/2017
20/2/2017 - Mediasite Lecture Capture - production
Mediasite hardware installation complete and entered into production from the first day of SP1/2017
2/12/2016 - Mediasite Lecture Capture - install
The hardware installation of Mediasite equipment in Cairns and Townsville, is nearing completion. A testing phase will be commencing on Monday the 5th of December and to be completed by Christmas 2016.
25/7/2016 - AV Upgrade Townsville room 134-102
The Education Central Seminar room 102 has been upgraded by replacing the single projector screen with two flat panel displays and adding a presenter camera.
11/7/2016 - Arrival of Mediasite Lecture Capture Systems
The first batch of the new lecture capture system equipment has arrived. Time and space permitting, this will be rolled out to selected rooms in Cairns and Townsville over SP2/2016. The following rooms are scheduled to receive Mediasite recording devices:
Cairns: A1-016 A1-017 A1-018 A1-129 A3-001 A3-002 A3-003 A4-105 A4-130 A21-001 A21-002 B1-031 B1-107 B1-108 D3-054 D3-063 E2-111
Townsville: 004-006 005-001 009-001 009-002 015-144 017-064 017-101 017-201 018-002B 025-001 025-002 026-002 027-001 034-011C 034-020 040-103 040-105 40-109 045-002 134-010 134-102
Townsville CBD: TCBD-306 TCBD-406
6/5/2016 - Launch of Pexip Infinity
The long awaited JCU Pexip Service is now up and running after the official launch today.
20/4/2016 - Final touches to meeting room upgrades in Townsville
Not long now until you can start using four new meeting rooms in Townsville - check them out:
2/3/2016 - HEVC aka H265
High Efficiency Video Coding is used for outgoing and incoming video in the Cisco SX80 Codecs resulting in even better , frame rate and channel rate. Hooraaahhhh :)
22/2/2016 - VAVS Room upgrades
The older analog AV systems in Cairns A3-002 and B1-031 as well as Townsville rooms 17-101 , 40-103, 40-105, 45-002 and 145-030 were upgraded to digital systems with high resolution and wide screen projections systems.
Minor works to Townsville room 4-006 were also completed (change of presenter camera).
The ILearn area (18-01A/B/C) underwent a major refit replacing analog system with a digital. Videoconferencing is fitted to 18-02B only but joining of rooms still allow for videoconferencing into all three areas if necessary bearing in mind there are only cameras in 18-02B (presenter and audience).
4/2/2016 - Pexip (Virtual Meeting Room, VMR)
Server hardware for this service has been ordered as we are working towards introducing Pexip later this year
5/1/2016 - AV Upgrades Cairns and Townsville
AV upgrades have commencing in Cairns for rooms A3-002 and B1-031. Once they have been completed AV upgrades will
30/5/2015 - Microphone stands
VAVS Townsville has 2x microphone stands and clips for events which require this type of speaker/audio set up.
18/5/2015 - Free Jabber Video
Free Jabber Video end of life extended to 20/11/2015.
23/4/2015 - Townsville CBD
Check out the virtual rooms in the CBD:
16/2/2015 - Free Jabber Video
Cisco announces the free version of Jabber Video will be permanently unavailable from 16/05/2015.
13/2/2015 - Techsmith Relay
Formerly known as Camtasia Relay, has changed name and is still supported by TLD staff (not VAVS).
21/1/2015 - AV Upgrades Cairns and Townsville
The most recent AV upgrade has brought rooms A3-001, 5-001, 25-001, 25-002 and 26-001 into the this century introducing
21/1/2015 - VAVS Rooms Cairns and Townsville
The new Dell Optiplex all-in-one 9030 PCs are being rolled out – with Windows 8.1.
28/7/2014 - Townsville: 34-011C
Peer to peer space officially opened.
4/7/2014 - Townsville: Rooms decommissioned
Rooms 23-001, 23-004 and 23-038 closed permanently as building due for demolition in preparation for the new Science
2/4/2014 - Townsville: Camtasia Relay Microphones
The fixed lectern, roaming and lapel microphones can now be used for Camtasia Relay recordings in rooms 3-002, 5-001,
16/3/2014 - Townsville: 45-002 Medical Lecture Theatre
A cinema quality projector has been added to the arsenal of AV equipment in this room. Its intended use is for public access
14/3/2014 - Townsville: 110-002 MARFU Teaching Facility
This 40 seat common teaching room is now up and running after a refit during the week.
10/3/2014 - Townsville: CLT (5-001)
Lectern microphone, lapel and handheld microphones can be used for Camtasia Relay recordings
24/2/2014 - Cairns: Dentistry
Introducing specialty labs.
15/2/2014 - Major equipment upgrades carried out over the break have been completed:
Townsville: 27-001 (projectors, touch panel control, document camera and wireless microphone for Camtasia relay recordings)
15/12/2013 - Townsville: 34-017
Decommissioned to allow construction work.
13/5/2013 - Townsville: 4-027
Tracking camera system for presenter in is now functional.
15/4/2013 - Townsville: 4-225
The videoconference meeting room is officially open. The room seats 12-14 persons and is equipped with 2x 70 inch flat panel
1/3/2013 - Townsville: 34-017
Room permanently closed due to refurbishment in building 34.
27/2/2013 - Townsville: 15-133
Supported by VAVS.
25/2/2013 - Townsville Education Central building 134:
The new spaces are getting closer to being functional as intended and we invite you to provide feedback
20/2/2013 - Townsville: 4-027
The room has been commissioned but is not yet fully functional. The room will have a tracking camera for the presenter when
10/12/2012 - Cairns: A3-3
The theatre is now fully operational and videoconference enabled.
7/9/2012 - Cairns and Townsville AV upgrade:
The upgrade has been completed in the following board and meeting rooms.
Do take advantage of the High Definition videoconferencing experience and have your next session in one of these rooms.
15/8/2012 - Meeting room upgrades
VAVS are currently upgrading videoconferencing systems, flat panel displays and switching equipment in the smaller meeting
13/04/2012 - Townsville: 23-038
This room is now fully operational and videoconference enabled.
26/03/2012 - Queensland Health:
A state wide policy has been implemented announcing auto answer has been disabled on their video conference endpoints.
9/03/2012 - Jabber Video: Free public version
A free version of Jabber Video (formerly known as Movi) has been released by Cisco and is now available to the public.
8/03/2012 - Townsville: 1-203
Added to available videoconferencing venues at the Douglas Campus.
23/02/2012 - Jabber Video (Movi):
10/02/2012 - Townsville: 34-017
A videoconference enabled meeting room seating 12 persons is open for business.
03/02/2012 - Townsville: DG253-003
Western campus D-block tiered lecture theatre has been de-commissioned.
30/01/2012 - VAVS Dell PCs
OP system changed from XP to Windows 7.
20/01/2012 - JCUS
JCU Singapore has acquired a roll-about C40 videoconferencing system. The system has been added to the JCUS phone
16/01/2012 - ATSIP Videoconference Rooms:
05/01/2012 - Townsville Room 18-063 decommissioned
The videoconferencing system has been relocated to Townsville Room 34-017
25/12/2011 - Movi
Movi has been renamed Jabber Video
31/10/2011 - Movi
Movi, the high-end enterprise-wide desktop videoconferencing application, is being made available to JCU staff.
27/01/2011 - Townsville: 26-001
The lighting issue has been resolved. The controls are on the red wall near the exit doors.
15/01/2011 - Townsville: 1-021
The videoconferencing system was upgraded to a Cisco C40 system.
5/10/2010 - Queensland Health:
The department is implementing a change in their permissions regarding external videoconferencing connections. IP calls
01/09/2010 - JCUS:
The JCU Singapore videoconferencing endpoints are now on the JCU network enabling connection over IP, hence the Singapore