Connect external venue to JCU

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Connect external venue to JCU

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JCU Videoconference System

JCU End-points

  • James Cook University has some 160 TANDBERG/Cisco end-points on its network.
  • H323 and SIP are supported
  • Bandwidth is only limited by the maximum bandwidth capability of the required end-point.
  • H.239 (Duo-video) is supported by all end-points.
  • H.320 (ISDN through Gateways) is supported by all end-points

MCU - Bridging

The deployment of a Codian MCU has added the capability to connect 40 high definition video sites and 40 telephone calls at the same time. This is in addition to the TANDBERG 800MPS which in its current configuration enables concurrent connection of 40 standard definition (SD) video sites and 32 telephone calls.

Firewall traversal

JCU utilizes one TANDBERG Video Communication Server Expressway (VCS-E) in combination with two TANDBERG Video Communication Server Controls (VCS-C) to provide secure firewall traversal.

Connection methods

There are two methods of making a connection from an external site into a JCU venue/room: IP or ISDN. The method is dependent upon the equipment type and capability of the external site. The preferred connection method at JCU is over IP but in some instances the call may have to be connected over ISDN.

Connect over IP

Connect over ISDN


Zoom, a virtual meeting room (VMR) video conferencing system designed to enhance communication and collaboration, was launched in March 2018. External participants, who experience difficulties in connecting directly to JCU videoconference enabled rooms, are encouraged to make the connection using Zoom. Zoom is available to all staff and students. JCU staff regulalry schedules Zoom meetings by creating a Zoom Meeting through Outlook - the address is format is, and the ZoomID can be either one issued to a person or one randomly created.

Jabber Video (formerly known as Movi)

Some staff members at JCU use Cisco Jabber Video (Movi) as their personal high definition (HD) capable, desktop videoconferencing solution. Jabber Video users can be reached from other endpoints and Jabber Video users by dialling the following address format:


Testing the connection (IP or ISDN)

Facetime and Skype



Skype for Business (Microsoft Lync)

Technical questions

Conferences with the College of Medicine & Dentistry:

The College of Medicine & Dentistry has its own videoconferencing support staff. All enquiries relating to videoconferences with this college are to be emailed to

Videoconferencing testing can be conducted by dialling their test unit (Tandberg 990MXP) H323 or SIP or 47816456@

Conferences with all other schools and faculties:

Contact Videoconferencing & Audio Visual Services at either the Townsville or Cairns campus.