
LearnJCU LearnJCU Help Guides Troubleshooting Access
Student LearnJCU - Troubleshooting Access
- Courses
- Future Students
- Current Students
- Research and Teaching
- Partners and Community
- About JCU
- Celebrating 50 Years
- Anton Breinl Research Centre
- Agriculture Technology and Adoption Centre
- Living on Campus
- Advanced Prawn Breeding Research Hub
- Advanced Analytical Centre
- Applying to JCU
- Alumni
- AMHHEC
- Australian/NZ Students
- Australian Lions Stinger Research
- Boating and Diving
- Australian Tropical Herbarium
- ATSIP
- Careers at JCU
- Association of Australian University Secretaries
- Careers and Employability
- Australian Quantum & Classical Transport Physics Group
- CITBA
- Centre for Tropical Bioinformatics and Molecular Biology
- Chancellery
- CMT
- CASE
- College of Business, Law and Governance
- College of Healthcare Sciences
- College of Medicine and Dentistry
- College of Science and Engineering
- CPHMVS
- COVID-19 Advice
- CSTFA
- Centre for Disaster Solutions
- Daintree Rainforest Observatory
- Diploma of Higher Education
- Discover Nature at JCU
- Division of Research and Innovation
- Division of Tropical Environments and Societies
- Division of Tropical Health and Medicine
- Staff Intranet
- Economic Geology Research Centre
- Elite Athletes
- Estate
- Fletcherview
- Foundation for Australian Literary Studies
- Gender Equity Action and Research
- GetReady4Uni
- Give to JCU
- Information for JCU Cairns Graduates
- Graduate Research School
- Graduation
- JCU Ideas Lab
- Indigenous Education and Research Centre
- Indigenous Legal Needs Project
- IT Services
- Information for Agents
- International Students
- JCU College
- JCU Contact Information
- JCU Eduquarium
- JCU Global Experience
- JCU Motorsports
- JCU Prizes
- JCU Sport
- Language and Culture Research Centre
- LTSE
-
LearnJCU
- News
- LearnJCU Help Guides
- Learning Online
- Known Issues
- LearnJCU Support
- Special Sign In
- LearnJCU Login
- Library
- MARF
- Marine Geophysics Laboratory
- New Students
- Off-Campus Students
- Office of the Provost
- Office of the Vice Chancellor and President
- Open Day
- Orpheus
- Outstanding Alumni Awards
- Parents and Partners
- Pathways to University
- Planning and Performance
- Planning for your future
- Placements
- Policy
- PAHL
- Publications
- Professional Experience Placement
- Queensland Research Centre for Peripheral Vascular Disease
- Rapid Assessment Unit
- Researcher Development Portal
- JCU Connect
- Safety and Wellbeing
- Scholarships @ JCU
- SICEM
- Staff
- Student Equity and Wellbeing
- TESS
- TREAD
- TropEco
- TQ Maths Hub
- TUDLab
- Unicare Centre and Unicampus Kids
- UAV
- VAVS Home
- Work Health and Safety
- WHOCC for Vector-borne & NTDs
- Media
- Copyright and Terms of Use
- Australian Institute of Tropical Health & Medicine
Trouble logging in to LearnJCU or missing a subject in your list?
Here are a few things you can try to troubleshoot and manage your access.
Unable to log in to LearnJCU
If you are unable to log in to LearnJCU, try following these steps:
- Use Chrome or Firefox
- Clear your browser cookies and cache (clear-my-cache.com - will help if you haven't cleared your cache before)
- Restart your browser
- Go to www.jcu.edu.au/learn, scroll-down and click on the large blue 'Log in to LearnJCU' button.
- If you are still unable to log in please send a support request and attach a screenshot of the error
Unable to access a particular subject site
Your subject list is the first page that opens when you log into LearnJCU. If any subject in which you're enrolled in is not listed there, follow these steps:
Step 1: First visit eStudent to check your enrolment detail
Login to eStudent > choose the Enrol Online link in the left hand menu > click on Current Enrolment.
If you require assistance with your enrolment, email enrolmenthelp@jcu.edu.au
If you are enrolled and your subject availability is listed but you still cannot access LearnJCU or you can access but there is no content …go on to step 2.
Step 2: Contact your subject lecturer to clarify whether the subject has an online component in LearnJCU
Subject sites may be empty because they are not in use or in some cases because the lecturer has made them 'temporarily unavailable' while they are still being prepared with materials. This is the most common cause of a subject not listing.
Step 3: If your central enrolment record is correct according to eStudent, and your lecturer says the subject site is available, send a support request
We will need:
- your full name
- student JC number
- and the full site code of the subject (e.g. 19-AG1000-CNS-INT-SP1).