LearnJCU Help Guides Troubleshooting access

Student LearnJCU - Troubleshooting Access

Trouble logging in to LearnJCU or missing a subject in your list?

Here are a few things you can try to troubleshoot and manage your access.

Unable to log in to LearnJCU

If you are unable to log in to LearnJCU, try following these steps:

Use Chrome or Firefox
Clear your browser cookies and cache (clear-my-cache.com - will help if you haven't cleared your cache before)
Restart your browser
Go to www.jcu.edu.au/learn, scroll-down and click on the large blue 'Log in to LearnJCU' button.
If you are still unable to log in please send a support request and attach a screenshot of the error

Unable to access a particular subject site

Your subject list is the first page that opens when you log into LearnJCU. If any subject in which you're enrolled in is not listed there, follow these steps:

Step 1: First visit eStudent to check your enrolment detail

If you require assistance with your enrolment, email enrolmenthelp@jcu.edu.au

If you are enrolled and your subject availability is listed but you still cannot access LearnJCU or you can access but there is no content …go on to step 2.

→ eStudent

Step 2: Contact your subject lecturer to clarify whether the subject has an online component in LearnJCU

Subject sites may be empty because they are not in use or in some cases because the lecturer has made them 'temporarily unavailable' while they are still being prepared with materials. This is the most common cause of a subject not listing.

→ Find staff

Step 3: If your central enrolment record is correct according to eStudent, and your lecturer says the subject site is available, send a support request

We will need:

your full name
student JC number
and the full site code of the subject (e.g. 19-AG1000-CNS-INT-SP1).

→ Support request