LearnJCU LearnJCU Support

LearnJCU Support

Stuck on something in LearnJCU and need help? Not a worry, you can access 24/7 support!

In LearnJCU (bottom-right), access the Support Panel by clicking the question mark icon. Choose from:

  • Blackboard Help to get instant help related to the page you're on, or

  • Chat Support to chat with Doug the Brush Turkey: He's the friendly LearnJCU AI assistant who can answer most questions. If Doug can't help, you can easily connect with a human support agent for personalised assistance.

  • Or, Call the Help Desk for free anywhere in Australia: 1800 316 515, or Singapore, 800 492 2737 (if calling have your student ID ready)

As this is a new service, we would appreciate feedback on your experience.

Session Debug

You can also capture and forward the last 30 actions of a session to LearnJCU Support for troubleshooting by requesting a debug log code.