LearnJCU LearnJCU Support

LearnJCU Support

Stuck on something in LearnJCU and need help? Not a worry, we have you covered.

Support Hours

You can call the Help Desk Monday – Friday, 8:00 AM - 6:00 PM (AEST, Brisbane Time).

After Hours

You can submit a request via Ask LearnJCU at any time; we’ll follow up during business hours.

→ External (non-JCU) LearnJCU accounts support

Assessment Issues

If a technical issue is preventing you from submitting an assignment, follow the steps in the guide:
Can't submit an assignment

Technical Issues in LearnJCU

For problems accessing subjects, broken content links, or system errors in LearnJCU, submit a request via:
Ask LearnJCU

Self-help Resources

For step-by-step guides on using LearnJCU, visit our:
Knowledge Base

You can also click the Help Bubble in the bottom-right corner of LearnJCU to access quick feature guides from the:
Blackboard Help Centre

Screenshot of Help Bubble in LearnJCU at bottom-right of every page