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Stuck on something in LearnJCU and need help? Not a worry, you can access 24/7 support!
For LearnJCU login issues, visit Troubleshooting Access.
In LearnJCU (bottom-right), access the Support Panel by clicking the question mark icon. Choose from:
Blackboard Help to get instant help related to the page you're on, or
Chat Support to chat with Doug the Brush Turkey: He's the friendly LearnJCU AI assistant who can answer most questions. If Doug can't help, you can easily connect with a human support agent for personalised assistance.
Or, Call the Help Desk for free anywhere in Australia: 1800 316 515, or Singapore, 800 492 2737 (if calling have your student ID ready)
As this is a new service, we would appreciate feedback on your experience.
Session Debug
You can also capture and forward the last 30 actions of a session to LearnJCU Support for troubleshooting by requesting a debug log code.