Student LearnJCU Known Issues

When submitting a document to LearnJCU the way it displays may not reflect the actual formatting within the document. Certain elements, such as fonts, styling, footnotes, page numbers and tables may not render correctly or at all.

Lecturers can view the original document if need be by downloading it.

When submitting a group assignment students will sometimes receive an error that their 'name is not on the list' and they will not be able to proceed.

Students should contact the LearnJCU support team and advise their teaching staff so the issue can be resolved.

When students view a video within a LearnJCU document they receive a 500 error message and they are unable to watch the video:

1. Go to the 'Details and Actions' menu on the left hand side of the subject site
2. Click 'Books and Tools'
3. Click 'Subject Video Library (Panopto)' and let the page load
4. Return to the page with the video and it should now play. A refresh of the page may be required.