COVID-19 Advice for the JCU Community - Last updated: 8 June 2022, 12pm (AEST)

LearnJCU Known Issues

Student LearnJCU Known Issues

A list of issues detected within LearnJCU with workarounds.

Affected: Students submitting documents to Assignments
Description:

When submitting a document to LearnJCU the way it displays may not reflect the actual formatting within the document. Certain elements, such as fonts, styling, footnotes, page numbers and tables may not render correctly or at all.

Lecturers can view the original document if need be by downloading it.

Workaround:Submitting a PDF will ensure the formatting is maintained.
Affected: Students submitting group assignments
Description:

When submitting a group assignment students will sometimes receive an error that their 'name is not on the list' and they will not be able to proceed.

Students should contact the LearnJCU support team and advise their teaching staff so the issue can be resolved.

Affected: Students
Description:

When students view a video within a LearnJCU document they receive a 500 error message and they are unable to watch the video:500 error panopto

Workaround:
  1. Go to the 'Details and Actions' menu on the left hand side of the subject site
  2. Click 'Books and Tools'
  3. Click 'Subject Video Library (Panopto)' and let the page load
  4. Return to the page with the video and it should now play. A refresh of the page may be required.
Affected: Staff and Students
Description:When using Firefox on JCU controlled computers the Panopto Subject Video Folder, accessed via Books and Tools in LearnJCU will not load.
Workaround:Use Chrome.

Technical issue not listed?

This page was updated on: 17 May 2022