BB App: Learning modules not displayingBlackboard App

Affected
Students
Description
Students using the Blackboard App will not see Learning Modules in an Ultra Subject.
Workaround

When viewing LearnJCU on a mobile device we recommend using the web browser Chrome or Safari.

Respondus: LockDown Browser in UltraRespondus

Affected
Students
Description
Opening the Lockdown Browser before starting the test in Ultra subject sites results in an error.
Workaround

The correct sequence for using the LockDown Browser in Ultra subject sites is to open the subject in Chrome or Firefox and then access the test normally which will prompt the LockDown Browser to open.

LearnJCU: Some uploaded files are not availableLearnJCU

Affected
All users
Description
Some files uploaded by teaching staff are not accessible by all users after a short period of time has passed. Files affected by this issue will be given a URL which starts with 'https://learn.jcu.edu.au/sessions...' and users will receive a 404 error when trying to access them.
Workaround

Teaching staff should re-upload the affected file.

LearnJCU: Subjects not listed correctly on subject pageLearnJCU

Affected
Students
Description
Students enrolled in two or more subjects which are merged see only one of the subjects displayed on the subjects page.
Workaround

This is a display error and does not reflect a change in enrollments or change the availability of subject site content. Students can confirm their subject enrolment via eStudent.

Mediasite: Authentication error when downloading VODcastsMediasite

Affected
Students
Description
Students receive an authentication error when attempting to download Mediasite VODcasts.
Workaround

To overcome this students must provision a Mediasite profile by clicking on Tools (Books and Tools in Ultra) and then clicking on My Mediasite. They will be presented with a message from Blackboard asking them if they wish to allow Blackboard and Mediasite to make changes on their behalf and must click Allow. Students will then be able to download VODcasts.

Mediasite: Errors in SafariMediasite

Affected
All users
Description
Staff and students who attempt to access the My Mediasite dashboard or the Mediasite Content Selection Tool in Safari receive an error.
Workaround

Use either Chrome or Firefox.

Mediasite: Play error Mediasite

Affected
Students
Description
Mediasite reports that 'You are not authorized to view the requested content'. This is caused when a direct link to a presentation is provided rather than inserted using the Mediasite Content Selection Tool.
Workaround

Teaching staff need to recreate the link by following the short step-by-step guide on how to publish Mediasite Presentations to LearnJCU.

Readings: New tool introduced

Affected
All users
Description
At the end of 2017 Masterfile was replaced by a new Readings tool (Talis) and old reading links will no longer function.
Workaround

Staff must recreate and redeploy readings via the new tool.