LearnJCU Known Issues

Student LearnJCU Known Issues

A list of issues detected within LearnJCU with workarounds.




LearnJCU is currently incorrectly sending notification emails regarding attendance in past subjects. An investigation is underway to find the cause and reduce the spam.


To help mitigate the impact on inboxes please consider setting up a mailbox rule in Outlook to filter out the attendance emails.

>> Create a rule in webmailCreate a rule in Outlook (desktop)

Affected: Students submitting documents to Assignments

When submitting a document to LearnJCU the way it displays may not reflect the actual formatting within the document. Certain elements, such as fonts, styling, footnotes, page numbers and tables may not render correctly or at all.

Lecturers can view the original document if need be by downloading it.

Workaround:Submitting a PDF will ensure the formatting is maintained.
Affected: Students submitting group assignments

When submitting a group assignment students will sometimes receive an error that their 'name is not on the list' and they will not be able to proceed.

Students should contact the LearnJCU support team and advise their teaching staff so the issue can be resolved.


All users


If you try to go to a page, other than the login page, LearnJCU is meant to redirect you to the login page so you may authenticate if you are not already signed in. This is not happening in all situations.


While we work on a solution, you can log in by clicking this link or going to the LearnJCU link at the top of the page.

Affected: Students

When students view a video within a LearnJCU document they receive a 500 error message and they are unable to watch the video:500 error panopto

  1. Go to the 'Details and Actions' menu on the left hand side of the subject site
  2. Click 'Books and Tools'
  3. Click 'Subject Video Library (Panopto)' and let the page load
  4. Return to the page with the video and it should now play. A refresh of the page may be required.
Affected: Staff and Students
Description:When using Firefox on JCU controlled computers the Panopto Subject Video Folder, accessed via Books and Tools in LearnJCU, will not display any video content or navigation options.
Workaround:Use Chrome.


Staff and Students


When accessing Collaborate sessions or recordings using Google Chrome, a purple spinning wheel appears and no further action occurs.


Use a different web browser (not Google Chrome).

Technical issue not listed?

This page was updated on: 17 Aug 2023