LearnJCU Known Issues
Student LearnJCU Known Issues
- Aboriginals and Torres Strait Islanders in Marine Science
- Courses
- Future Students
- Current Students
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- Advanced Analytical Centre
- Applying to JCU
- Alumni
- AMHHEC
- JCU Aquaculture Solutions
- AusAsian Mental Health Research Group
- ARCSTA
- Area 61
- Association of Australian University Secretaries
- Australian/NZ Students
- Australian Lions Stinger Research
- Boating and Diving
- JCU-CSIRO Partnership
- Employability Edge
- Career Ready Plan
- Australian Tropical Herbarium
- Careers at JCU
- Careers and Employability
- Australian Quantum & Classical Transport Physics Group
- Centre for Tropical Bioinformatics and Molecular Biology
- CITBA
- Chancellery
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- College of Healthcare Sciences
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- Governance
- Information for JCU Cairns Graduates
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LearnJCU
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LearnJCU Help Guides
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- Activity Stream
- Assessment Advice
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- Studiosity
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- Video Assignments
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- Learning Online
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LearnJCU Help Guides
- Library
- Mabo Decision: 30 years on
- National Reconciliation Week
- MARF
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- New students
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- Staff
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- TQ Maths Hub
- TUDLab
- Unicare Centre and Unicampus Kids
- UAV
- VAVS Home
- Work Health and Safety
- WHOCC for Vector-borne & NTDs
- Media
- Copyright and Terms of Use
- Australian Institute of Tropical Health & Medicine
A list of issues detected within LearnJCU with workarounds.
Affected: | Students |
Description: | LearnJCU is currently incorrectly sending notification emails regarding attendance in past subjects. An investigation is underway to find the cause and reduce the spam. |
Workaround: | To help mitigate the impact on inboxes please consider setting up a mailbox rule in outlook to filter out the attendance emails. >> Create a rule in webmail | Create a rule in Outlook (desktop) |
Affected: | Students submitting documents to Assignments |
Description: | When submitting a document to LearnJCU the way it displays may not reflect the actual formatting within the document. Certain elements, such as fonts, styling, footnotes, page numbers and tables may not render correctly or at all. |
Workaround: | Submitting a PDF will ensure the formatting is maintained. |
Affected: | Students submitting group assignments |
Description: | When submitting a group assignment students will sometimes receive an error that their 'name is not on the list' and they will not be able to proceed. Students should contact the LearnJCU support team and advise their teaching staff so the issue can be resolved. |
Affected: | All users |
Description: | If you try to go to a page, other than the login page, LearnJCU is meant to redirect you to the login page so you may authenticate if you are not already signed in. This is not happening in all situations. |
Workaround: | While we work on a solution, you can log in by clicking this link or going to the LearnJCU link at the top of the page. |
Affected: | Students |
Description: | When students view a video within a LearnJCU document they receive a 500 error message and they are unable to watch the video: |
Workaround: |
|
Affected: | Staff and Students |
Description: | When using Firefox on JCU controlled computers the Panopto Subject Video Folder, accessed via Books and Tools in LearnJCU, will not display any video content or navigation options. |
Workaround: | Use Chrome. |
Technical issue not listed?
This page was updated on: 07 Nov 2022