Mediasite: Play Error Mediasite

Affected
Students
Description
Mediasite reports that 'You are not authorized to view the requested content'. This is caused when a direct link to a presentation is provided rather than inserted using the Mediasite Content Selection Tool.
Workaround

Teaching staff need to recreate the link by following the short step-by-step guide on how to publish Mediasite Presentations to LearnJCU.

Due dates and events not accepting the time format Ultra

Affected
Only Staff setting up their subject sites in the new Ultra platform
Description
When you input time for an assignment due date, an event, or 'conditional availability', the system uses an uppercase AM or PM but then says the time format is not acceptable.
Workaround

Change the AM or PM to lowercase 'am or pm' in the text field (not selector tool).

Assignment annotations Annotations

Affected
Staff conducting inline grading
Description

In January 2018, inline grading functionality in LearnJCU migrated from using the Crocodoc tool to the New Box View tool.

Under the Box tool, legacy annotations that were created in Crocodoc can be downloaded and printed, but new annotations created by the Box tool cannot be downloaded or printed.

Target Fix

v3400.11 (September, 2018)

Workaround

If required to provide copies of annotations created in Box, staff should take screen captures of the annotations as they appear on the page - how to take a screen capture.

Collaborate Ultra (Virtual Classrooms) Collaborate Ultra

Affected
All  staff roles
Description
Scheduling repeat sessions, sets all sessions for one day in advance (unless scheduling for after 2pm).
Target Fix

Unknown, JCU's Learning Environment team is working with the Vendor to resolve this issue as soon as possible.

Workaround
Expand the series and edit the individual occurrences, or use the course room.

Digital Library (Readings) Readings

Affected
All users
Description
At the end of 2017 Masterfile was replaced by a new Readings tool (Talis) and old reading links will no longer function.
Workaround

Staff must recreate and redeploy readings via the new tool. Read more about this process.

Finding YourJCU Subject Reports Reports

Affected
Staff
Description
Trouble finding subject reports from previous years.
Workaround

Follow short step-by-step guide on how to view reports from previous years