2017 Subjects list is hidden LearnJCU

Affected
Lecturers / Instructors in 2017 subjects
Description
If 2017 Subjects have been previously marked as hidden than your 2017 Subject List will not appear.
Workaround
  1. In the Subjects page, set the search filter to "Hidden from me"
  2. Refresh page (F5 or  Command + R)
  3. 2017 list will be visible, un-hide subjects
  4. Set filter back to "All Subjects" and refresh page.

The 2017 list will then always be populated and you can use the Filter to view the other hidden subjects if you wish.

Mediasite Videos buffer and not streaming correctly Mediasite

Affected
Staff and Students
Description
Certain users experience buffering and poor streaming quality on videos hosted on JCU's Mediasite platform. The cause of poor streaming is varied but external routing is a large contributing factor.
Workaround

Teaching staff responsible for a video can create a MP4 download version of the video which will allow users to avoid buffering issues. Alternatively, accessing streaming from on-campus can also overcome poor external internet connections.

Percentage-range rubric calculating incorrectly Rubrics

Affected
Staff using percentage-range rubrics to mark assessment
Description
The points displayed in the rubric are incorrect.
Target fix
3 June 2018 - In the next update release v3400.5
Workaround

Use the points-range rubric marked out of 100. Use the weighted total column in LearnJCU to convert to the final assessment weighting. For more information, go to the, Blackboard Rubrics help. If you are still stuck please request support via our LearnJCU support form.

Assignment annotations Annotations

Affected
Staff conducting inline grading
Description

In January 2018, inline grading functionality in LearnJCU migrated from using the Crocodoc tool to the New Box View tool.

Under the Box tool, legacy annotations that were created in Crocodoc can be downloaded and printed, but new annotations created by the Box tool cannot be downloaded or printed.

Target Fix

A long-term solution to this issue is being developed by the vendor.

Workaround

If required to provide copies of annotations created in Box, staff should take screen captures of the annotations as they appear on the page - how to take a screen capture. We will keep you informed as the situation progresses via the Learn website news page and monthly Learn Lowdown newsletter.

Collaborate Ultra (Virtual Classrooms) Collaborate Ultra

Affected
Course builders
Description
Scheduling repeat sessions, sets all sessions for one day in advance (unless scheduling for after 3pm).
Target Fix

Unknown, JCU's Learning Environment team is working with the Vendor to resolve this issue as soon as possible.

Workaround
Create sessions individually.

Digital Library (Readings) Readings

Affected
All users
Description
At the end of 2017 Masterfile was replaced by a new Readings tool (Talis) and old reading links will no longer function.
Workaround

Staff must recreate and redeploy readings via the new tool. Read more about this process.

Delegated Grading (feedback to learners) Grade Centre

Affected
All platforms. All users
Description
Feedback to Learner data is viewable when a student accesses their assessment submission (via Assessment content area) even though the  Grade Centre column is hidden from students. Grades and any annotation is not viewable.
Workaround

Instead of providing feedback in the Feedback to Learner field, provide feedback in the rubric. If you are not using a rubric, be aware that any feedback entered in the Feedback to Learner area will be visible if a student clicks on their assessment item.

Finding YourJCU Subject Reports Reports

Affected
Staff
Description
Trouble finding subject reports from previous years.
Workaround

Follow short step-by-step guide on how to view reports from previous years