LearnJCU Known Issues

Student LearnJCU Known Issues

A list of issues detected within LearnJCU with workarounds.

RESOLVED -- BB App: Learning modules now display in App

Resolved ✔️

Respondus: Special characters in student's name will cause the Test to fail for them

Affected: Students in Ultra subjects

Respondus LockDown Browser users who have multi-byte characters in their name will not be able to view or attempt the Test.

Multi-byte characters include most accented letters, as well as dashes and "smart" quotes.

Workaround: Teaching staff should contact Learning Environments as there is a workaround that can be applied by system admin.

Respondus: LockDown Browser in Ultra

Affected: Students in Ultra subjects
Description: Opening the Lockdown Browser before starting the test in Ultra subject sites results in an error.
Workaround: The correct sequence for using the LockDown Browser in Ultra subject sites is to open the subject in Chrome or Firefox and then access the test normally which will prompt the LockDown Browser to open.

RESOLVED -- LearnJCU: Some uploaded files are not available

Affected: All users
Description: Some files uploaded by teaching staff are not accessible by all users after a short period of time has passed. Files affected by this issue will be given a URL which starts with 'https://learn.jcu.edu.au/sessions...' and users will receive a 404 error when trying to access them.
Workaround: Teaching staff should re-upload the affected file.
Resolution: The issue which prevented file uploads has been resolved but any affected file will still need to be re-uploaded.

LearnJCU: Subjects not listed correctly on subject page

Affected: Students
Description: Students enrolled in two or more subjects which are merged see only one of the subjects displayed on the subjects page.
Workaround: This is a display error and does not reflect a change in enrolments or change the availability of subject site content. Students can confirm their subject enrolment via eStudent.

LearnJCU: Daily email notification links

Affected: Students
Description: When you click on the links within the daily email notifications sent via LearnJCU, they take you to the LearnJCU Gateway and not the related content in your subject site.
Workaround: Log into LearnJCU and view the notification in your Activity Stream. Links within the Activity Stream will take you straight to the relevant content.

Mediasite: Authentication error when downloading VODcasts

Affected: Students
Description: Students receive an authentication error when attempting to download Mediasite VODcasts.
Workaround: To overcome this students must provision a Mediasite profile by clicking on Tools (Books and Tools in Ultra) and then clicking on My Mediasite. They will be presented with a message from Blackboard asking them if they wish to allow Blackboard and Mediasite to make changes on their behalf and must click Allow. Students will then be able to download VODcasts.

Mediasite: Errors in Safari

Affected: All users
Description: Staff and students who attempt to access the My Mediasite dashboard or the Mediasite Content Selection Tool in Safari receive an error.
Workaround: Use either Chrome or Firefox.

Mediasite: Play error

Affected: Students
Description: Mediasite reports that 'You are not authorized to view the requested content'. This is caused when a direct link to a presentation is provided rather than inserted using the Mediasite Content Selection Tool.
Workaround: Teaching staff need to recreate the link by following the short step-by-step guide on how to publish Mediasite Presentations to LearnJCU.

Readings: New tool introduced in 2017

Affected: Students and staff
Description: At the end of 2017 Masterfile was replaced by a new Readings tool (Talis) and old reading links will no longer function.
Workaround: Staff must recreate and redeploy readings via the new tool.

Report an issue

Report an issue via our IT Helpdesk.