
LearnJCU Known Issues
Student LearnJCU Known Issues
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A list of issues detected within LearnJCU with workarounds.
Affected: | Students submitting documents to Assignments |
Description: | When submitting a document to LearnJCU the way it displays may not reflect the actual formatting within the document. Certain elements, such as fonts, styling, footnotes, page numbers and tables may not render correctly or at all. |
Workaround: | Submitting a PDF will ensure the formatting is maintained. |
Affected: | Students submitting group assignments |
Description: | When submitting a group assignment students will sometimes receive an error that their 'name is not on the list' and they will not be able to proceed. Students should contact the LearnJCU support team and advise their teaching staff so the issue can be resolved. |
Affected: | Students |
Description: | When students view a video within a LearnJCU document they receive a 500 error message and they are unable to watch the video: |
Workaround: |
|
Affected: | Staff and Students |
Description: | When using Firefox on JCU controlled computers the Panopto Subject Video Folder, accessed via Books and Tools in LearnJCU will not load. |
Workaround: | Use Chrome. |
Technical issue not listed?
This page was updated on: 17 May 2022