LearnJCU Known Issues

Student LearnJCU Known Issues

A list of issues detected within LearnJCU with workarounds.

Affected: Students and Instructors
Description:

When displaying uploaded assessment submissions in the Annotate tool (Inline-grading tool) some documents have their formatting is displayed incorrectly. Commonly extra spaces are added.

This is caused when the tool converts the font.

Workaround: Lecturers to download the original file
Affected: Students
Description:

Some students have reported seeing a different day and/or time displayed when viewing the conditional availability and due date times on assessments and tests.

The problem is caused by a bug found in the latest Chrome version (88), which is associated with daylight savings settings on Windows computers.

Workaround: Use another browser such as Firefox or change the date and time settings in the Windows operating system and change them back to their original setup.
Affected: Students
Description: Students enrolled in two or more subjects which are merged see only one of the subjects displayed on the subjects page.
Workaround: This is a display error and does not reflect a change in enrolments or change the availability of subject site content. Students can confirm their subject enrolment via eStudent.
Affected: Students using the Equation Editor in Ultra tests
Description:

LearnJCU is not inserting the correct route of the image of the equation. Whenever a student submits an attempt, the picture of the equation results in an error and only the alternate text is rendered in the picture.

Workaround: Screenshot the image of the equation and add it as an attachment to the test.
Affected: All users
Description: Staff and students who attempt to access the My Mediasite dashboard or the Mediasite Content Selection Tool in LearnJCU receive this message: {"code":"Unauthorized","message":"Site login required"}. 
Workaround: Use the latest Chrome or Firefox and avoid Safari.
Affected: Students
Description: Mediasite reports that 'You are not authorized to view the requested content'. This is caused when a direct link to a presentation is provided rather than inserted using the Mediasite Content Selection Tool.
Workaround: Teaching staff need to recreate the link by following the short step-by-step guide on how to publish Mediasite Presentations to LearnJCU.
Affected: Students in Ultra subjects
Description: Opening the Lockdown Browser before starting the test in Ultra subject sites results in an error.
Workaround: The correct sequence for using the LockDown Browser in Ultra subject sites is to open the subject in Chrome or Firefox and then access the test normally which will prompt the LockDown Browser to open.

Technical issue not listed?

Request support via the IT Helpdesk

This page was updated on: 26 Aug 2021

Resolved

Some files uploaded by teaching staff were not accessible by all users after a short period of time has passed. Files affected by this issue will be given a URL which starts with 'https://learn.jcu.edu.au/sessions...' and users will receive a 404 error when trying to access them.

When you click on the links within the daily email notifications sent via LearnJCU, they take you to the LearnJCU Gateway and not the related content in your subject site.