Known issues - Learning Environments

BB App: Learning modules not displayingBlackboard App

Affected: Students
Description: Students using the Blackboard App will not see Learning Modules in an Ultra Subject.
Workaround: When viewing LearnJCU on a mobile device we recommend using the web browser Chrome or Safari.

Affected: Students
Description: Opening the Lockdown Browser before starting the test in Ultra subject sites results in an error.
Workaround: The correct sequence for using the LockDown Browser in Ultra subject sites is to open the subject in Chrome or Firefox and then access the test normally which will prompt the LockDown Browser to open.

Affected: All users
Description: Some files uploaded by teaching staff are not accessible by all users after a short period of time has passed. Files affected by this issue will be given a URL which starts with 'https://learn.jcu.edu.au/sessions...' and users will receive a 404 error when trying to access them.
Workaround: Teaching staff should re-upload the affected file.

Affected: Students
Description: Students enrolled in two or more subjects which are merged see only one of the subjects displayed on the subjects page.
Workaround: This is a display error and does not reflect a change in enrollments or change the availability of subject site content. Students can confirm their subject enrolment via eStudent.

Affected: Students
Description: Students receive an authentication error when attempting to download Mediasite VODcasts.
Workaround: To overcome this students must provision a Mediasite profile by clicking on Tools (Books and Tools in Ultra) and then clicking on My Mediasite. They will be presented with a message from Blackboard asking them if they wish to allow Blackboard and Mediasite to make changes on their behalf and must click Allow. Students will then be able to download VODcasts.

Affected: All users
Description: Staff and students who attempt to access the My Mediasite dashboard or the Mediasite Content Selection Tool in Safari receive an error.
Workaround: Use either Chrome or Firefox.

Affected: Students
Description: Mediasite reports that 'You are not authorized to view the requested content'. This is caused when a direct link to a presentation is provided rather than inserted using the Mediasite Content Selection Tool.
Workaround: Teaching staff need to recreate the link by following the short step-by-step guide on how to publish Mediasite Presentations to LearnJCU.

Affected: All users
Description: At the end of 2017 Masterfile was replaced by a new Readings tool (Talis) and old reading links will no longer function.
Workaround: Staff must recreate and redeploy readings via the new tool.