Subject list is very slow to load

Affected
Staff and students enrolled in subjects with a large number of lecturers
Description
The Subject List is the first page you see after logging into Learn. Staff and students enrolled in multiple subjects, each with a large number of associated lecturers, may experience a delay in the display of their subject list. The other areas of LearnJCU such as Tools, Messages and Marks remain accessible while the subject list is loading.
Target Fix

A solution to this issue is being developed by the vendor expected to be released in Q1, 2018.

Workaround

Use the Subjects Quickview tool to access an alternative list of your subjects in a new browser tab. Show me how to use Subjects Quickview.

Page times out when viewing assignment submissions

Affected
Staff conducting inline grading
Description
When a marker enters the Submission Marking page to view a student's submitted assessment file(s), the page produces the following error if there is no activity on the page for 60 seconds.

Message - The requested page does not exist. Please check the URL and try again.

This can occur especially when multiple files have been submitted and the marker is viewing a submission for longer than a minute before returning to enter a grade.
Target Fix

A solution to this issue is being developed by the vendor expected to be released in Q1, 2018.

Workaround:

Refreshing the page using the icon in your web browser will return you to the Submission Marking page for that student's submission.

Assignment annotations

Affected
Staff conducting inline grading
Description
In January 2018, inline grading functionality in LearnJCU migrated from using the Crocodoc tool to the New Box View tool. Under the Box tool, legacy annotations that were created in Crocodoc can be saved and printed, but new annotations created by the box tool cannot be saved or printed.
Target Fix

A long-term solution to this issue is being developed by the vendor.

Workaround

If required to provide copies of annotations created in Box, staff should take screen captures of the annotations as they appear on the page - how to take a screen capture. We will keep you informed as the situation progresses via the Learn website news page and monthly Learn Lowdown newsletter.

Cluttered current courses subject list

Affected
Students
Description
The show/hide feature to organise current-subject list, is unavailable to students at this time.
Target fix
A solution is in development by the Vendor.
Workaround

Navigate to your subject page and add to your favourites (bookmark) via your browser. When you wish to revisit that link, first, log in to LearnJCU and then go to your bookmarked link.

Note: Staff are able to hide subjects from the subject/courses page by hovering over a subjects tile and clicking on the eye icon. This feature will be made available to students in the future.

Collaborate Ultra (Virtual Classrooms)

Affected
Course builders
Description
Scheduling repeat sessions, sets all sessions for one day in advance (unless scheduling for after 3pm).
Target Fix

Unknown, JCU's Learning Environment team is working with the Vendor to resolve this issue as soon as possible.

Workaround
Create sessions individually.

Digital Library (Readings)

Affected
All users
Description
At the end of 2017 Masterfile was replaced by a new Readings tool (Talis) and old reading links will no longer function.
Workaround

Staff must recreate and redeploy readings via the new tool. Read more about this process.

Unable to login on mobile (The Blackboard App)

Affected
All mobile users
Description
Due to a change in the authentication system some users are unable to login due to cached information pointing to the old system.
Workaround

Uninstall and reinstall the app via the appropriate app store: iOS, Android or Windows .

Delegated Grading (feedback to learners)

Affected
All platforms. All users
Description
Feedback to Learner data is viewable when a student accesses their assessment submission (via Assessment
content area) even though the  Grade Centre column is hidden from students. Grades and any annotation is not viewable.
Workaround

Instead of providing feedback in the Feedback to Learner field, provide feedback in the rubric. If you are not using a rubric, be aware that any feedback entered in the Feedback to Learner area will be visible if a student clicks on their assessment item.

Finding YourJCU Subject Reports

Affected
Lecturers
Description
Trouble finding subject reports from previous years.
Workaround

Follow short step-by-step guide on how to view reports from previous years