At JCU Library, we are guided by the core values of respect, authenticity, excellence, and integrity in everything we do. These values shape our philosophy and commitment to providing outstanding services.

The Library Services enable high quality education and world-class research through innovative discovery and access to scholarly and cultural collections.

Communication

We are here to help, and we want you to feel welcomed, connected and engaged

We will:

• Treat you with courtesy, fairness and respect
• Be easily contactable
• Communicate clearly across all channels
• Reply to your communications in a timely manner, using appropriate communication channels
• Provide accurate, current and relevant information

Services and Support

We are skilled and knowledgeable professionals, and we want to offer you support that is both accessible and pertinent to your needs.

We will:

• Remain up to date with trends in information services and higher education
• Collaborate with other departments to provide relevant and appropriate services
• Respond to feedback to adjust our services to meet new needs
• Educate clients through comprehensive guidance and advice, equipping them to make full use of the library and its services

Resources

We actively manage our collections, and we want you to have the resources you need.

We will:

• Provide equitable access to all library resources in accordance with current policies and guidelines
• Adopt a digital-first strategy for our collections
• Keep our collections up to date and relevant for the University’s study areas

Spaces

We do our best to provide our clients with equitable access to useful and appropriate spaces, and we want you to feel safe, welcome and comfortable.

We will:

• Design library spaces that allow for collaborative and silent zones, to assist students with different learning styles and study needs
• Address issues with the library spaces in a timely manner
• Be present within the spaces whenever possible
• Keep the library spaces safe, clean, comfortable and fit for purpose

How you can help

• Show respect and courtesy to library staff and to each other
• Respect the study needs of other students using the library zones and spaces
• Be excellent to each other
• Provide constructive feedback about our user experience, services, spaces and collections
• Alert us to any issues
• Adhere to the Library Use Policy