About JCU Campus Locations Townsville Townsville City Campus Important Information about the City Campus
Important Information about the City Campus
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Location: City Arcade, 383 Flinders Street, Townsville
Phone: 07 4781 4040
Email: tsvcitycampus@jcu.edu.au
Hours: Welcome Lounge open 9:00am to 5:00pm | Monday to Friday
Levels 2, 3 and 4 open 7:30am to midnight | Monday to Sunday
Level | Description | Bookable Room ID |
Arcade Ground Floor | Welcome Lounge |
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Level 1 | Car park - 12 secure spaces available for staff |
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Level 2 | Student Workspace |
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Level 3 | Collaborative Learning Area | TO010-306 |
Kitchen |
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Student Lounge and Study Space |
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Accessible/Unisex Toilet |
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Level 4 | Small Meeting Room | TO010-402 |
Small Meeting Room | TO010-403 | |
Observation Room | TO010-404 | |
Interview Room | T0101-405 | |
Moot Court | TO010-406 | |
Boardroom | TO010-407 | |
Kitchen |
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Stairwell | Male and Female Toilets |
- A secure lift provides access to the Campus and is located on the ground floor (City Arcade) or level 1 car park. Visitors should arrange access with the Welcome Lounge (See Access to Campus).
- City Arcade trading hours: Mon to Fri 7:00am to 9:00pm | Sat 8:00am to 6:00pm | Sun 9:00am to 6:00pm
Outside trading hours, access into the JCU Campus is only available from the Level 1 car park via Sturt Street. The Arcade ground level is locked preventing entry and exit on this level. Exiting the Campus is via lift to level 1, stairwell to level 1 or stairwell to ground, exiting directly on to Flinders Street. - Toilets are located on Level 3 and in the stairwell. Security swipe access is required to re-enter the Campus when using the toilets in the stairwell.
- As parking in the CBD is limited, students and visitors are encouraged to use the Townsville City Council's free parking. The closest free car park is located at Dean Street which is a short 10 minute walk from the campus. The City Arcade Woolworths car park located alongside the Campus, offers 2 hours free parking. After this time parking rates apply. This car park is not managed by JCU. Enquiries should be made to www.pripark.com.au . Disabled parking bays are located on level 1 car park.
- Evacuation diagrams are located on each floor. Further information can be found by viewing the Emergency Evacuation Procedures. The Event organiser is responsible for ensuring all participants have an understanding of the Emergency Evacuation procedures.
BUSINESS, COMMUNITY GROUPS, VISITORS AND CATERERS
- Access can be arranged by contacting the Client Services Officers at the Welcome Lounge
- Security swipe cards are required to access the Campus and can be left in the Access Card Return Boxes located on Levels 3 and 4 at the completion of an event. Swipe access is not required to exit the building
- The event organiser is required to arrange and coordinate access for all participants, guests and caterers
JCU STAFF
- A staff ID is required to access all levels and the secure staff car park
- Staff requiring students to have access to level 4 should email securityaccess@jcu.edu.au with a copy of the class list
JCU STUDENTS
- A student ID card is required to access levels 2 and 3. Students cannot access the secure car park
- Student ID cards are available from the Student Enquiry Centre, Douglas Campus
CATERING
- All catering supplies including tea and coffee are to be supplied by the event organiser
- Level 3 kitchen includes 2 bar fridges, 1 microwave, a dishwasher and a hot/cold water dispenser(cutlery and crockery is not available on level 3)
- Level 4 kitchen includes a catering fridge, 2 bar fridges, 3 microwaves, an oven/cooktop, dishwasher, hot/ cold water dispenser, cutlery and crockery (NOTE: No cooking utensils are provided)
- Approval for alcohol consumption prior to an event is required and must comply with the Alcohol Consumption on University Property Policy and Procedure
- Air Conditioning operates on a timer system. Notices are located within the Campus identifying the after-hours buttons.
- Equipment and furniture should be returned to original position and whiteboards left free of text.
- Signage on walls at the ground floor entrance and level 1 car park is not permitted by the Centre ís Management. A-frames are available on request to display notices.
- All material and stationery are to be supplied by the Event Organiser.
- Kitchen/s and meeting spaces are to be left clean and tidy by the event organiser. Kitchenware should be cleaned in dishwasher and catering platters removed from the Campus. A fee may be imposed to cover cleaning costs if the space is left untidy.
- Waste including leftover food should be placed in rubbish bins. Bins are provided on each level. Seafood must be double bagged and disposed of directly into the industrial rubbish bin (located in the Woolworths car park adjacent to level 1 car park).
- See links below for virtual rooms and equipment user guides
Important Note: video conferencing is only available in Boardroom and Moot Court on Level 4
Townsville City Campus Boardroom (TO010-407)
Townsville City Campus Moot Court (TO010- 406)
Townsville City Campus Interview Room (TO010-405)
Townsville City Campus Observation Room (TO010-404)
Collaborative Learning Area (TO010-306) Equipment List and Room User Guides
- If you are not a JCU Student or Staff member you can book rooms by emailing timetable@jcu.edu.au and video conferencing by emailing videoconferencing@jcu.edu.au
- JCU staff book rooms and videoconferencing through the web room booker
- Printing and scanning facilities are available on Level 3 for staff and students
Contact | Service provided | Phone/Email |
Emergency Services | Police/Fire /Ambulance | Mobile or External Phone 000 Internal Phone, dial 0 for an outside line, then 000 |
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Welcome Lounge | Access and general enquiries | 4781 4040 (Internal Ext 14040) |
Room Bookings | Request/Check/Confirm bookings and request AV services if required | JCU Staff ñ Book online at Web Room Booker Non JCU Bookings ñ Request a booking by emailing timetable@jcu.edu.au |
JCU Security | Any security issues or concerns Security Access | Emergencies 4781 5555 (Internal Ext 15555) General 4781 6000 (Internal Ext 16000) security@jcu.edu.au |
AV Support | AV Technical support | 4781 4643 (Internal Ext 14643) |
Cleaning | Cleaning related issues | |
Facilities Management Office
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