Biomedical, Medical Laboratory and Clinical Sciences

What you need to do

As a JCU professional health student, it is your responsibility to ensure all pre-placement requirements (PPRs) are met. Please seek the advice of your placement coordinator or the Professional Experience Placement Unit to confirm the pre-placement information and resources related to other States, services and facilities. Please ensure you have read the guide to submitting PPRs.

Please view the checklist first to find out which of the below requirements you are required to complete.

View the 2021 Placement Calendar.

For all Biomedical, Medical Laboratory and Clinical Sciences enquiries contact Sarah Branford.

Website: College of Public Health, Medical and Veterinary Sciences

COVID-19 Update: Clinical placements restrictions in QLD as of 6 September 2021

  • For the local government areas of Brisbane City Council, Gold Coast City Council, Ipswich City Council, Lockyer Valley Regional Council, Logan City Council, Moreton Bay Regional Council, Noosa Shire Council, Redland City Council, Scenic Rim Regional Council, Somerset Regional Council and Sunshine Coast Regional Council: Only students fully vaccinated against COVID-19 can enter hospitals, residential aged care facilities, and disability accommodation services to undertake a clinical placement. These local government areas remain impacted areas.
  • For South West Hospital and Health Service facilities: Full vaccination against COVID-19 is required for students attending a QHealth facility for placement. This requirement is ongoing.
  • For all other areas of Queensland: Full vaccination against COVID-19 is not currently required (unless have been in an impacted or restricted area in the preceding 14 days).

More information is available at https://www.health.qld.gov.au/employment/clinical-placement/covid-19-and-clinical-placements.

If your placement is not with a QLD Health facility and you are in a restricted LGA, please contact your placement coordinator to check if you can continue with your placement.

Mandatory vaccination against COVID-19 for aged care workforce (including students on placement)

On 28 June 2021, National Cabinet agreed some changes to vaccination against COVID-19 for the aged care workforce. Specifically:

  • COVID-19 vaccinations are to be mandated for residential aged care workers as a condition of working in an aged care facility; and
  • that at least the first dose of a COVID-19 vaccine be administered by mid-September 2021 for all residential aged care workforce. The required date has now been determined as 16 September 2021.

For the purposes of this mandate, the aged care workforce includes students on placements. A list of the relevant facilities can be found here (refer to the Table under Schedule 1 - Definitions). The full media statement from National Cabinet is available here.

COVID-19 Vaccination information for Healthcare students

JCU recommends that Healthcare students who undertake clinical placements as part of their Course requirements be vaccinated against COVID-19 to ensure they can attend clinical placement. Healthcare Students are in the 1B cohort, and most vaccination clinics will have priority appointments available for them.

Students, please use the Vaccine Eligibility Checker and book in as a Healthcare Worker to be eligible to make your first appointment and receive the first dose of the two-dose vaccination course.  Remember to take your JCU Clinical ID Card and Medicare Card to your appointment.

QLD Health COVID-19 vaccination information for Healthcare Workers

QLD Health - Hospital Vaccination clinics:

After each vaccination, please submit your COVID-19 Vaccination Certificate (avail from myGov) or another evidence document to dthmplacements@jcu.edu.au so that your InPlace record can be updated. Students should also update the 'Other Vaccinations' section of the QLD Health Student Orientation Checklist.

Please read the below-listed JCU and DTHM placement procedures, and complete and sign

the Student Declaration to confirm that you have read and understood them.

The below documents contains vital information for all students of the Division of Tropical Health and Medicine (DTHM) about the responsibilities of both students and the University concerning professional experience placement.

DTHM Professional Experience Placement Procedures

DTHM Procedure for Infectious Disease

JCU Social Media Policy

JCU Student Conduct Policy

JCU Professional Experience Placement Requirements Procedure

JCU Review of a Student's Suitability to continue a Course involving Placement

JCU WHS - PRO-023 Infection Control Procedure

Once you have completed and signed the above-linked Student Declaration, please email it to the Professional Experience Placement Unit.

You must complete and sign the JCU Confidentiality Acknowledgement every year.

In signing the Acknowledgement, you – the student – acknowledge that you have been instructed in the concept of patient, client and business confidentiality, and will respect clients’ confidentiality at all times, including during tutorials, lectures and discussions, both professional and private.

Please download, complete, sign and email the Confidentiality Acknowledgement to the Professional Experience Placement Unit and retain a copy for your professional portfolio.

Clinical ID cards are not the same as JCU Student ID cards. To get a Clinical ID, you must have first obtained a JCU Student ID.

During professional experience placement, you must wear your Clinical ID at all times, including placements at the JCU Dental, JCU Health General Practice and JCU Allied Health and Interprofessional Clinics within the JCU Clinical Practices Building.

First-Year Students - Please wait to receive an email from the Professional Experience Placement Unit with instructions on how to order and collect your card. (Townsville Building 134 and Cairns A1).  Cost $15

Clinical ID cards are valid for the duration of your enrolment. It should be returned to JCU on completion of your degree.

Lost or Expired Cards - If you lose your card or it expires before you complete your course, please send an email to dthmplacements@jcu.edu.au to receive instructions on how to get a new card. Cost $15

Clinical placements in Residential Aged Care Facilities - Influenza Vaccination 2021

From the 3rd of May 2021, students undertaking a placement in a Queensland Residential Aged Care or Multi-Purpose Heath Service facility or who may visit an aged care facility during their placement must have the 2021 influenza vaccination before they can enter.

Once you have the vaccination, please email proof of this to dthmplacements@jcu.edu.au.

While not yet mandatory for all placements, we strongly recommend that all students get the latest influenza vaccination.

If you cannot be vaccinated due to a medical condition, please get a letter from your doctor and email it to the above address.

__________________________________________________________________________________________________________________

In accordance with Queensland Health and JCU procedures, students who are enrolled in health courses must be fully immunised, before commencing their professional experience placement, or by the end of the first teaching period, whichever comes first.

Vaccination

Evidence Required

Hepatitis B

You are required to provide evidence of completed immunisation course or proof that you are immune to Hepatitis B (Seroconverted).

Measles, Mumps & Rubella

Documented evidence of positive antibody (IgG) for each on serology or documented evidence of 2 MMR vaccinations at least one month apart.

Varicella

Documented evidence of positive varicella antibody (IgG) on serology or two doses of varicella vaccine at least one month apart (evidence of one dose is sufficient if the person received their first dose before 14 years of age).

Pertussis

Documented evidence of pertussis booster vaccination in the previous 10 years.

In the first instance, we suggest you undergo a blood test to check your level of immunity to Hepatitis B, particularly if you are a recent school leaver.  If you need to complete the immunisation process, discuss this with your doctor. You will need to start the immunisation process as soon as possible, as some courses take six months to complete.

JCU Health Record and Immunisation Form

Section 1 - Vaccines Preventable Disease Evidence ALL students to complete
Section 2 - Non-Responder to Hepatitis B Vaccine Acknowledgement For students who are NOT immune to Hepatitis B
Section 3 - Exposure Prone Procedures Not required
Section 4 - Inherent Requirements ALL students to complete

Once complete please email a copy of the form and any serology results if available to the Professional Experience Placement Unit

Further advice relating to vaccinations and immunisation is available through JCU Health General Practice, Level 1, Clinical Practice Building, JCU Townsville, Bebegu Yumba campus, or your General Practitioner.  Recommended Vaccination Schedule at JCU Health General Practice.

For more vaccination information please visit the Queensland Health website.

All students must be assessed for their risk of tuberculosis (TB) before commencing clinical placement.

Tuberculosis Risk Assessment FAQ for Workers in QLD Health Facilities

  1. Please complete the QLD Health Tuberculosis Risk Assessment Form for Students. Read the form carefully and respond to the questions.  If you do not understand the questions please complete the form with your doctor’s help.
  2. Email the completed form and any additional documentation (if required) to the Professional Experience Placement Unit
  3. Retain a copy of this form and any relevant documentation to take with you if any further assessment is required.

N.B Some facilities e.g Torres & Cape HHS require all students to have further testing.  You will be advised by your placement coordinator if this is required.

Unless otherwise advised only students undertaking a placement as part of the Graduate Diploma of Medical Science, Bachelor of Clinical Science (4th Year) or the Bachelor of Medical Laboratory Sciences (4th Year) are required to obtain a National Police Certificate (NPC), which is issued by the Australian Federal Police (AFP).

It is important to begin the application process as soon as possible because the certificate can take a number of weeks to be processed. Application costs must be borne by you, the student.

A National Police Check obtained from a third party organisation is NOT an acceptable alternative to an NPC issued by the Australian Federal Police.

A fingerprint check is not required.

Section 8 of the NPC application form (Purpose of Check) asks you to select the one main purpose of your application by checking a box beside a code number. You should check code number 37 (Care, instruction or supervision of children/ Care of intellectually disabled persons / Aged Care staff/volunteers).

The NPC states that the 'information contained in this document is valid as at date displayed', i.e. when issued. However, for the purposes of satisfying requirements of most placement facilities, including registered aged care facilities, the certificate is valid for 3 years from the date of issue.

For further information, visit the Australian Federal Police National Police Checks website.

When you receive your certificate, provide a copy to the Professional Experience Placement Unit.

Students are required to complete an Australian Nationally Accredited First Aid and CPR training course.

Please make an appointment with a registered training organisation that offers the following course codes -

First Aid - Provide First Aid HLTAID003 or HLTAID011 (includes CPR component) -  First Aid valid for 3 years.

CPR renewal - Provide Cardiopulmonary Resuscitation HLTAID001 or HLTAID009 - CPR valid for 1  year.

First Aid and CPR certificates from Queensland Health facilities (Non-Accredited Training Provider) and online courses are not accepted. Students must attend the training course in person. First Aid and CPR Certificates provided by Non-Accredited Training Providers will not be accepted.

A copy of your proof of course completion (i.e. the certificate) must be emailed to the Professional Experience Placement Unit.

If you are a registered Health Practitioner (e.g. Registered Nurse/Pharmacist), you are exempt from submitting First Aid. However, you are required to submit a valid CPR certificate from a registered training organisation annually.

It is the student's responsibility to meet the costs of an Accredited First Aid and CPR course.

The Working with Children Check (QLD Blue Card) is a screening process that assesses your suitability to work with children based on available disciplinary and police information.  It is your responsibility to maintain a current Blue Card throughout your course.  You must renew your Blue Card before it expires to maintain its currency.

Applying for a Queensland Working with Children Check (QLD Blue Card) has changed.

All applications are now completed online, and new Blue Cards will now display your photo.

Identification

All applications (including renewals and linking)  will require you to have a Customer Reference Number (CRN) from the Queensland Department of Transport and Main Roads (TMR).  You can find your CRN on your QLD Drivers Licence or QLD Proof of Age Card.  QLD Blue Card Services is now verifying your identity this way.

If you do not have a CRN number, you can obtain one by visiting, in person, a Transport and Main Roads (TMR) office.  If there is no TMR office in your location, you can visit a QLD Police Station or a Queensland Government Agent Program (QGAP) office.

You will need to take along 100pts of Identification for ID verification.  Once verified, your photo is taken, and you are issued with a CRN.  There is no cost if you are not applying for a QLD Drivers Licence or Proof of Age card.

Please note your photo must have been taken within the last six years and nine months.  If your image is older than six years and nine months, you will need to visit a Queensland Department of Transport and Main Roads office or alternate agency to have a new photo taken.  There is no cost for updating your photo.

IMPORTANT: You will not be able to register on the QLD Blue Card Services online portal without your CRN.

Once you have your Queensland Department of Main Roads and Transport Customer Reference Number (CRN) you can proceed with the online registration and application process.

Please read the below information carefully.

NEW QLD Working with Children Check Application

  1. Visit  QLD Blue Card Services, scroll down, click on the Register for an online account button and enter the required information.
  2. Once you complete the registration section, you will get a registration account number (6 digits).
  3. Email your registration account number to dthmplacements@jcu.edu.au - please make your subject heading "Blue Card Registration Code - (insert your full name)"
  4. The DTHM Placement team will activate your registration account number, linking you to JCU.  (Please allow up to 48 business hours for this to be actioned)
  5. Once activated, you will receive a text message from QLD Blue Card Services to advise that you can now proceed with your online application. Return to the Blue Card Services website and click on the 'Log in to the online applicant portal' (this cannot be completed until JCU activates your code).
  6. Once QLD Blue Card Services have approved your application, you will receive a confirmation email, and your new Blue Card will be mailed to your nominated address.  JCU is also notified that your card has been approved and will update InPlace accordingly.

RENEWAL Applications (current Blue Card already linked to JCU)

Application submitted before current Blue Card expires

Please note, as advised above you will require a CRN and photo recorded with the Queensland Department of Transport and Main Roads to complete your application.

  1. Visit  QLD Blue Card Services, scroll down, click on the Register Now button and enter the required information.
  2. As you are already linked to JCU, you will be able to continue with your renewal application via the 'Log in to the online applicant portal'.
  3. Once QLD Blue Card Services approve your renewal application, you will receive a confirmation email, and your new Blue Card will be mailed to your nominated address.  JCU is also notified that your card has been renewed and will update InPlace accordingly.
Application submitted after your  Blue Card has expired
  1. Please see the process to complete a New QLD Working with Children Check Application as above.

Link your current paid/volunteer card to James Cook University

  1. Email a copy of your current QLD Blue Card to dthmplacements@jcu.edu.au. Please make your subject heading 'Link current Blue Card'.
  2. The DTHM Placement team will link your current QLD Blue Card to James Cook University.  (Please allow up to 48 business hours for this to be actioned)
  3. You will receive an email from QLD Blue Card Services that your QLD Blue Card is linked to James Cook University.

It is also your responsibility to ensure your contact details are up to date with Blue Card Services. 

if you change your address or phone number, you must contact QLD Blue Card Services

If you have a lost/damaged card, you must also notify QLD Blue Card Services

The Queensland Health pre-placement requirements have changed for 2021.  Please read over the below instructions carefully and action as required.

View the map of Queensland Health Hospital and Health Services

Before a student can commence a clinical placement in a QLD Health facility, the following mandatory requirements must be completed and evidence submitted to the Professional Placement Unit.

Student Deed Poll - see below for tips on completing this form correctly

  • Please remember to add James Cook University and the University's ABN 46 253 211 955 at the top of page one.
  • The document must be signed (in hand) in front of a witness

Visit the Preparing for your Clinical Placement website and complete the applicable requirements listed in Part 1 and Part 2. Including the below listed online learning modules.

Online Learning Modules

Prior to commencing a placement, you are required to access the QLD Health iLearn online learning system and register as a student.  Please note that when you commence the registration process you will be taken to a Frequently Asked Questions page, take a moment to read over the instructions for completing the student registration process. Q Health recommends you use the Firefox browser.

Student Registrations are processed Monday to Friday and you will receive an email once your registration is complete.

Once you are registered and receive the login details you are required to complete the below-listed courses.  Please use search for courses on iLearn to find the correct course names listed below.  On completion of each module, please print the applicable certificate and file this in your placement portfolio.  You may be asked to show this evidence while on placement.

  • Building Emergency Procedures - First Response Evacuation Instructions - approx. 30 minutes to complete (annual requirement)
  • Health Safety and Wellbeing Induction - approx. 20 minutes to complete (once only)
  • Prevention and Management of Musculoskeletal Disorders (MSD) - approx. 30 minutes to complete (once only)
  • Code of Conduct - approx. 20 minutes to complete (annual requirement)

Once you have completed the Queensland Health orientation requirements you must complete the Student Orientation Checklist.

Student Orientation Checklist - see below for tips on completing this form correctly

  • Please tick every box on pages 1 and 2  to acknowledge that you have read and understood all of the potential Queensland Health placement requirements.
  • Enter your Date of Check or Date of Completion and Expiry (where applicable) for the placement requirements mandatory to your placement.
    1. General Criminal History Check/National Police Certificate
    2. Blue Card
    3. Vaccinations
      • If you have serology results for your evidence of immunity please write 'Immunity confirmed by serology' in the comments section and include the date of your serology.
    4. Online Learning/ orientation modules (as listed above)
      • Please note that you do not need to add a completion date/expiry date for the 'Building Specific emergency procedures' or 'General evacuation instructions' unless you complete site-specific training e.g Townsville HHS Fire Training.
      • Infection Control - you do not need to add a completion date/expiry date for this item, as it will be completed while on placement.  Please update the checklist once you complete the training.
      • Don't forget to add in all of the required information (including the name of your course and university name) at the bottom of Page 2 and sign.
      • Example of a correctly completed  Student Orientation Checklist
  •  

Please scan and email both forms (Student Orientation Checklist and Student Deed Poll) to the Professional Placement Unit.  Please ensure you include every page of each document and label each document clearly.

In addition, you also need to complete two Pathology QLD specific forms, at least four weeks prior to commencing a professional placement at a Queensland Pathology laboratory.

Pathology QLD Auslab Student Access

Pathology QLD Visitor Confidentiality Protocol

Both forms should then be scanned and emailed to the Professional Experience Placement Unit.

The Queensland Health pre-placement requirements have changed for 2021.  Please read over the below instructions carefully and action as required.

View the map of Queensland Health Hospital and Health Services

Before a student can commence a clinical placement in a QLD Health facility, the following mandatory requirements must be completed and evidence submitted to the Professional Placement Unit.

Student Deed Poll - see below for tips on completing this form correctly

  • Please remember to add James Cook University and the University's ABN 46 253 211 955 at the top of page one.
  • The document must be signed (in hand) in front of a witness

Visit the Preparing for your Clinical Placement website and complete the applicable requirements listed in Part 1 and Part 2. Including the below listed online learning modules.

Online Learning Modules

Prior to commencing a placement, you are required to access the QLD Health iLearn online learning system and register as a student.  Please note that when you commence the registration process you will be taken to a Frequently Asked Questions page, take a moment to read over the instructions for completing the student registration process. Q Health recommends you use the Firefox browser.

Student Registrations are processed Monday to Friday and you will receive an email once your registration is complete.

Once you are registered and receive the login details you are required to complete the below-listed courses.  Please use search for courses on iLearn to find the correct course names listed below.  On completion of each module, please print the applicable certificate and file this in your placement portfolio.  You may be asked to show this evidence while on placement.

  • Building Emergency Procedures - First Response Evacuation Instructions - approx. 30 minutes to complete (annual requirement)
  • Health Safety and Wellbeing Induction - approx. 20 minutes to complete (once only)
  • Prevention and Management of Musculoskeletal Disorders (MSD) - approx. 30 minutes to complete (once only)
  • Code of Conduct - approx. 20 minutes to complete (annual requirement)

Once you have completed the Queensland Health orientation requirements you must complete the Student Orientation Checklist.

Student Orientation Checklist - see below for tips on completing this form correctly

  • Please tick every box on pages 1 and 2  to acknowledge that you have read and understood all of the potential Queensland Health placement requirements.
  • Enter your Date of Check or Date of Completion and Expiry (where applicable) for the placement requirements mandatory to your placement.
    1. General Criminal History Check/National Police Certificate
    2. Blue Card
    3. Vaccinations
      • If you have serology results for your evidence of immunity please write 'Immunity confirmed by serology' in the comments section and include the date of your serology.
    4. Online Learning/ orientation modules (as listed above)
      • Please note that you do not need to add a completion date/expiry date for the 'Building Specific emergency procedures' or 'General evacuation instructions' unless you complete site-specific training e.g Townsville HHS Fire Training.
      • Infection Control - you do not need to add a completion date/expiry date for this item, as it will be completed while on placement.  Please update the checklist once you complete the training.
      • Don't forget to add in all of the required information (including the name of your course and university name) at the bottom of Page 2 and sign.
      • Example of a correctly completed  Student Orientation Checklist

Allied Health students are also required to complete additional Allied Health Learning Modules and then fill in the Allied Health Evidence Record as evidence of completion.

Please scan and email the three forms (Student Orientation Checklist, Student Deed Poll and Allied Health Evidence Record) to the Professional Placement Unit.  Please ensure you include every page of each document and label each document clearly.

The Townsville Hospital and Health Service (THHS) require all students doing a placement at any of the THHS facilities, including regional hospitals and community health centres to complete Fire & Evacuation training.

When undertaking a placement at the Townsville University Hospital, please complete training for the Main Hospital Building (Ground Level, Level 1, Level 2, Level 3) and the Sub Acute building. This certification is only valid for 12 months. If completing a placement at any of the other THHS facilities, please complete the training applicable to that facility.

THHS Fire and Emergency Response Training (You must use your JCU email address to create your account).

Please email your certificate of completion to the Professional Experience Placement Unit and take a copy with you to your placement.

If you require assistance to complete the training, please refer to the Fire and Emergency Response Training User Guide

Australian Capital Territory (ACT) Placements

Students who are completing a placement with ACT Health will be required to complete some extra pre-placement requirements. Students are still required to submit their documents to JCU (DTHM Placements) as the education provider is responsible for confirming to the host facility that you are placement ready. Once this is confirmed by the facility you will be given access to the ACT Placement system (SPO) and will then be asked to complete further online learning modules.

ACT Working with Vulnerable People (WWVP) Card

Before you commence placement apply for your WWVP card via the By Post process so that you can send them your passport photos. If you have time in the ACT before you commence placement you can apply online but will then need to visit an ACT Access Centre to have your photo taken to complete the process. Check the website to view current processing times.

Working with Vulnerable People

By Post Information

ACT Health – Preparing for Placement

Please review this checklist to ensure that you have met the ACT Health requirements.

ACT Health – Preparing for Placement Checklist

New South Wales Health Placements (NSW)

Before placements in NSW Health Facilities can proceed James Cook University must have a current Student Placement Agreement with the Local Health District in which the placement is to occur. Without the Student Placement Agreement, the placement cannot proceed.

Student clearances for clinical placements

IMPORTANT: Student Placements and COVID-19 (includes information about the COVID-19 vaccine)

Before a student can commence a clinical placement in a NSW Health facility, students must complete the following mandatory requirements.

In preparation for your placement in New South Wales please go to the following website:

https://www.heti.nsw.gov.au/Placements-Scholarships-Grants/clinical-placements/student-compliance

FAQs for student placements in NSW

Print the NSW Clinical Placement Checklist and work towards completing the below requirements:

  1. National Criminal Record Check
    1. Read the policy directive Employment Checks – Criminal Record Checks and Working with Children Checks
    2. Please apply for a National Criminal Record Check via the Australian Federal Police website. Current cost is $42.  Email scanned copy of AFP certificate to dthmplacements@jcu.edu.au
  2. NSW Health Code of Conduct
    1. Read the policy directive NSW Health Code of Conduct.
    2. Print and complete the Code of Conduct Agreement for Students undertaking Clinical Placements form.
  3. Health and Immunisations
    1. Read the policy directive Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases, in particular, page 38 - Attachment 4 Checklist: Evidence required from Category A applicants.
    2. Gather your immunisation evidence as per the immunisation policy.  The Professional Placement Unit should have a record of your immunisations but be aware that NSW requirements do vary slightly.
    3. Print and complete Attachment 6: Undertaking/Declaration Form
    4. Print and complete Attachment 7 Tuberculosis (TB) Assessment Tool

All forms should be emailed to your JCU Placement Coordinator in the first instance and then emailed to dthmplacements@jcu.edu.au

Students undertaking clinical placements in hospitals or other health services in NSW are not required to obtain a Working with Children Check however, Students must ensure that their Queensland Working with Children Check (Blue Card) remains current.

Whilst you are preparing your mandatory requirements for verification, your JCU Placement Coordinator will enter your Name, DOB, email address and Student ID number on Clinconnect, the NSW Student Placement Portal. All student placements in NSW Health facilities are processed through Clinconnect.

When the NSW Placement coordinator has reviewed your mandatory requirements, they will then update your status to “Verified” on Clinconnect. This will then allow the processing of your placement to be approved.

Approximately 2 weeks prior to the commencement of your placement, the Student will receive an email to inform you of your StaffLink ID and temporary password.

Mandatory Online Learning Modules

Students will be required to log in to My Health Learning with their eight-digit StaffLink ID username and password.

Students will be compliant with mandatory training when all modules are listed as Completed except for Hand Hygiene which when completed will be termed, Current. It is advised that you start and complete a module in one session. All modules need to be completed before the placement commences.

The mandatory modules include:

  • Privacy – It’s yours to keep (replaces Privacy Module 1 - Know your boundaries: students must complete the new module)
  • Work, Health & Safety and Hazardous Manual Tasks (replaces Introduction to Work Health and Safety: students must complete the new module)
  • Introduction to Work, Health and Safety
  • Hand Hygiene
  • Between the Flags – Tier 1: Awareness, Charts and Escalation (eLearning)
  • Cyber Security Fundamentals

eHealth NSW is strengthening security for NSW Health’s corporate systems by asking NSW Health students to set up a profile. This profile will provide greater security and will help students to more easily spot security threats. It will also enable students to reset their passwords without having to contact the State-Wide Service Desk.

Please refer to the following guides:

For any technical issues, users will need to contact the State-Wide Service Desk on 1300 28 55 33. Please refer to Guide for students in Contacting the State-Wide Service Desk.