Student ID card

When and where?

On and off campus students can order their JCU student ID card online by logging in with their JC number and password and uploading their own photo.

It is recommended that students order their ID card as soon as they have enrolled. You will receive an email once your photo has been approved. If you choose to have your ID card posted, it will be sent to the postal address listed in JCU MyStudent. Alternatively, you can collect your card in person from the Student Connect team in Cairns or Townsville.

Cairns: Building A1, Chancellery Building

Townsville: Building 134, Education Central

Make sure your photo is only of you and meets the below requirements:

• Clear, focused image with no marks or “red eye”;
• White or light-coloured background that contrasts with the face;
• Face looking directly at the camera and not tilted in any direction;
• Eyes open with either a neutral expression or natural smile;
• No filters applied.

Order your ID card now.

What do I need?

To obtain your JCU student ID card you will need:

• To be enrolled in at least one subject
• Have photo identification when collecting your ID Card (e.g. driver's licence or passport)
• Your 8-digit JCU Student ID number – found in your JCU App profile (top of the information bar on mobile or top right on a browser), your offer email, or your Confirmation of Enrolment (CoE) if you're an international student.

Your Placement Team will send you a link to an online Clinical Placement Card request form. Once the request and payment is received, these will be posted to a nominated address.

Cost (initial issue): $15
Replacement card: $5

You can receive replacement cards by completing the online ID Card Replacement form. These include:

• Damaged cards. Cost: $15
• Lost cards. Cost: $15
• Expired or updated details. Cost: Free
  • This includes if you have changed to part-time or full-time, your name has changed, incorrect details are displayed or your card expired. You will not need a new card if you have transferred courses in the same level, e.g. Undergraduate to Undergraduate.

Go to Ask Us – there are more than 800 commonly asked questions and answers available 24/7. The top student ID questions include:

I'm doing external study. Do I need a Student ID card to access off-campus library services?I'm doing external study. Do I need a Student ID card?

Do I need a Student ID card to borrow from the library?

How do I get an ID card with full time student recorded instead of part time?What if I don't have photo ID for my exam?

You can use your mobile phone for building access instead of a physical card by setting up a mobile credential. Please note that you must be enrolled in your subjects before access can be provided.

To set up a mobile credential:

Please email: securityaccess@jcu.edu.au and provide the following details:

• Full name
• JCU student number
• Mobile number
• Phone model, for example Samsung S25 Ultra or iPhone 15
• A head photo/selfie, similar to a passport photo

Once your details have been received, the Security Access team will assign a mobile credential to you. You will then receive an email from noreply@security.gallagher.cloud with the subject “New mobile credential for James Cook University”.

Follow the instructions in the email to download and install the Gallagher Mobile App on your device. The app is available for iOS and Android.

Please note that the Gallagher Mobile App may not be compatible with all mobile devices. For more information, see the Gallagher Mobile Credential instructions.

For assistance, please email securityaccess@jcu.edu.au