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Are you having issues with playing recorded lecturers? Here are some guidelines that may help.
Step one
You will need a good broadband internet connection.
Step two
You will need a reasonably good operating system with a recommended browser:
| Operating System | Browser |
|---|---|
| Apple Mac OS X 10.10 or higher | Firefox, Chrome, or Safari |
| Microsoft Windows 10, Windows 8 or Windows 7 | Firefox, Chrome, or Edge |
| iPad/iPhone using Apple iOS 8.0 or higher | Firefox, Chrome, or Safari |
| Android 4.4 or higher | Firefox or Chrome |
Still need help?
Check the known issues to see if there is a current issue which may be affecting playback. If none match your problem contact the IT Helpdesk.
If you have been asked by your lecturer to use Mediasite for video assessment submission, return to your LearnJCU subject site for guidelines and advice as it may be specific to the task assigned.
If you cannot see any guidelines or advice on your subject site please get in contact with your lecturer.