IT Services Help and Support IT Help Desk

IT Help Desk

We're Here to Help You!

Our friendly IT Help Desk team are here to help you with all your IT questions and support needs and can be reached Monday through Friday, from 8am to 6pm AEST (closed weekends and Public Holidays). There are four ways that you can get in touch with us, so choose the method that suits you best.

Log a Job

You can request support through the JCU ServiceNow portal. Staff should also have a “JCU ServiceNow” icon located on their desktops, which is a shortcut to the site.

Email

Send us an email at ithelpdesk@jcu.edu.au and a job request will be automatically created for you in ServiceNow.

Call

  • Business Hours: Call the IT Help Desk during business hours from 8am to 6pm AEST (closed weekends and Public Holidays) to talk to one of our helpful operators.
  • After Hours: Call after hours to leave a message on our voicemail service along with a contact phone number and we will call you back on the next business day.
Campus HoursStaff IT Enquiries

Townsville
Thursday Island
Mount Isa
Mackay

8am-6pm
Mon-Fri

Email: ithelpdesk@jcu.edu.au

Internal Ph: 15500
External Ph: 4781 5500
International: +61 7 4781 5500

Cairns

8am-6pm
Mon-Fri

Email: ithelpdesk@jcu.edu.au

Internal Ph: 21777
External Ph: 4232 1777
International: +61 7 4232 1777

JCU Singapore

8:30am-6pm
Mon-Fri

Email: ithelpdesk@jcu.edu.au

External Ph: 670 93 690
International: +65 670 93 690

JCU Brisbane

8am-5pm
Mon-Fri

Email: ithelpdesk@jcu.edu.au

Ph: 07 3001 8001

Visit us in Person

During the semester we provide a service point conveniently located at JCU Townsville Campus, in Building 2 Room 105. We are open 10am to 1pm to assist students and staff with technical issues they may be experiencing with using JCU ICT Services.

Report a Critical Service Outage (After Hours)

To report a critical incident outside normal business hours, contact the IT Duty Manager.  These phone numbers are not for general enquiries and should be used to report Critical Services outages only.

  • Internal Ph: 16954 / 16955 or
  • External Ph: +61 7 4781 6954  or  4781 6955