IT Services Help and Support IT Help Desk
IT Help Desk
- Courses
- Future Students
- Current Students
- Research and Teaching
- Partners and Community
- About JCU
- Celebrating 50 Years
- Anton Breinl Research Centre
- Living on Campus
- Advanced Analytical Centre
- Applying to JCU
- Alumni
- Australian Lions Stinger Research
- Australian Tropical Herbarium
- ATSIP
- Association of Australian University Secretaries
- Careers and Employability
- Australian Quantum & Classical Transport Physics Group
- Centre for International Trade and Business in Asia
- Centre for Tropical Bioinformatics and Molecular Biology
- CMT
- CASE
- College of Business, Law and Governance
- College of Healthcare Sciences
- College of Medicine and Dentistry
- College of Science and Engineering
- CPHMVS
- COVID-19 Advice
- Diploma of Higher Education
- Division of Research and Innovation
- Division of Tropical Environments and Societies
- Division of Tropical Health and Medicine
- Economic Geology Research Centre
- Emergency
- Estate
- Fletcherview
- Foundation for Australian Literary Studies
- Give to JCU
- Graduate Research School
- Graduation
- JCU Ideas Lab
- Indigenous Education and Research Centre
-
IT Services
- Student IT Essentials
- Staff IT Essentials
- Help and Support
- Stay Informed
-
Secure IT
- Choosing a strong Password
- Cybersecurity
- Data Protection
- Device Security
- Email Safety
- Online Security at Home
- Web Safety
- Malware and Virus Protection
- Keep a clean device
- Protect myself from phishing
- Recover a hacked or compromised account
- Protect your digital reputation
- Report a cybersecurity incident
- Password Manager
- IT Service Catalog
- About
- International Students
- JCU Eduquarium
- JCU Global Experience
- JCU Halls of Residence
- Language and Culture Research Centre
- LTSE
- Library
- Marine Geophysics Laboratory
- Off-Campus Students
- Open Day
- Outstanding Alumni Awards
- Parents and Partners
- Pathways to University
- Planning and Performance
- Planning for your future
- Policy
- PAHL
- Publications
- Professional Experience Placement
- Rapid Assessment Unit
- JCU Connect
- Safety and Wellbeing
- Scholarships @ JCU
- Staff
- Study Now
- Student Equity and Wellbeing
- TESS
- TREAD
- TropEco
- TUDLab
- VAVS Home
- WHOCC for Vector-borne & NTD
- Media
- Australian Institute of Tropical Health & Medicine
We're Here to Help You!
Our friendly IT Help Desk team are here to help you with all your IT questions and support needs and can be reached Monday through Friday, from 8am to 6pm AEST (closed weekends and Public Holidays). There are lots of ways that you can get in touch with us, so choose the method that suits you best.
Contact Us
You can request support through the JCU ServiceNow portal. Staff should also have a “JCU ServiceNow” icon located on their desktops, which is a shortcut to the site.
Send us an email at ithelpdesk@jcu.edu.au and a job request will be automatically created for you in ServiceNow.
| Campus | Hours | Staff IT Enquiries |
|---|---|---|
8am-6pm | Email: ithelpdesk@jcu.edu.au Internal Ph: 15500 | |
8am-6pm | Email: ithelpdesk@jcu.edu.au Internal Ph: 21777 | |
8:30am-6pm | Email: ithelpdesk@jcu.edu.au MIS: +65 65766811 - 814 | |
8am-5pm | Email: ithelpdesk@jcu.edu.au Ph: 07 3001 8001 |
After Hours Support
We also provide an out-of-hours voicemail service. Leave a message along with a contact phone number and we will call you back on the next business day.
ICT After Hours Contact Numbers for Critical Services
To report a critical incident outside normal business hours, contact the ICT Duty Manager:
- Internal Ph: 16954 / 16955 or
- External Ph: +61 7 4781 6954 or 4781 6955
NOTE: these phone numbers are not for general enquiries.
Visit us in Person
During semester we provide a service point conveniently located at JCU Townsville Campus, in Building 2 Room 105. We are open 10am to 1pm to assist students and staff with technical issues they may be experiencing with using JCU ICT Services.