IT Services Help and Support IT Help Desk
IT Help Desk
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We're Here to Help You!
Our friendly IT Help Desk team are here to help you with all your IT questions and support needs and can be reached Monday through Friday, from 8am to 6pm AEST (closed weekends and Public Holidays). There are lots of ways that you can get in touch with us, so choose the method that suits you best.
Contact Us
You can request support through the JCU ServiceNow portal. Staff should also have a “JCU ServiceNow” icon located on their desktops, which is a shortcut to the site.
Send us an email at ithelpdesk@jcu.edu.au and a job request will be automatically created for you in ServiceNow.
| Campus | Hours | Staff IT Enquiries |
|---|---|---|
8am-6pm | Email: ithelpdesk@jcu.edu.au Internal Ph: 15500 | |
8am-6pm | Email: ithelpdesk@jcu.edu.au Internal Ph: 21777 | |
8:30am-6pm | Email: ithelpdesk@jcu.edu.au MIS: +65 65766811 - 814 | |
8am-5pm | Email: ithelpdesk@jcu.edu.au Ph: 07 3001 8001 |
After Hours Support
We also provide an out-of-hours voicemail service. Leave a message along with a contact phone number and we will call you back on the next business day.
ICT After Hours Contact Numbers for Critical Services
To report a critical incident outside normal business hours, contact the ICT Duty Manager:
- Internal Ph: 16954 / 16955 or
- External Ph: +61 7 4781 6954 or 4781 6955
NOTE: these phone numbers are not for general enquiries.
Visit us in Person
During semester we provide a service point conveniently located at JCU Townsville Campus, in Building 2 Room 105. We are open 10am to 1pm to assist students and staff with technical issues they may be experiencing with using JCU ICT Services.