IT Help Desk

We're Here to Help You!

Our friendly IT Help Desk team are here to help you with all your IT questions and support needs and can be reached Monday through Friday, from 8am to 6pm AEST (closed weekends and Public Holidays). There are lots of ways that you can get in touch with us, so choose the method that suits you best.

Contact Us

You can request support through the JCU ServiceNow portal. Staff should also have a “JCU ServiceNow” icon located on their desktops, which is a shortcut to the site.

Send us an email at ithelpdesk@jcu.edu.au and a job request will be automatically created for you in ServiceNow.

Campus	Hours	Staff IT Enquiries
Townsville Thursday Island Mount Isa Mackay	8am-6pm Mon-Fri	Email: ithelpdesk@jcu.edu.au Internal Ph: 15500 External Ph: 4781 5500 International: +61 7 4781 5500
Cairns	8am-6pm Mon-Fri	Email: ithelpdesk@jcu.edu.au Internal Ph: 21777 External Ph: 4232 1777 International: +61 7 4232 1777
JCU Singapore	8:30am-6pm Mon-Fri	Email: ithelpdesk@jcu.edu.au MIS: +65 65766811 - 814
JCU Brisbane	8am-5pm Mon-Fri	Email: ithelpdesk@jcu.edu.au Ph: 07 3001 8001

After Hours Support

We also provide an out-of-hours voicemail service. Leave a message along with a contact phone number and we will call you back on the next business day.

ICT After Hours Contact Numbers for Critical Services
To report a critical incident outside normal business hours, contact the ICT Duty Manager:

Internal Ph: 16954 / 16955 or
External Ph: +61 7 4781 6954 or 4781 6955

NOTE: these phone numbers are not for general enquiries.

Visit us in Person

During semester we provide a service point conveniently located at JCU Townsville Campus, in Building 2 Room 105. We are open 10am to 1pm to assist students and staff with technical issues they may be experiencing with using JCU ICT Services.