IT Services Help and Support Mobiles and telephony Mobile Phone and Wireless Data Information

Mobile Phone and Wireless Data Information

James Cook University has contracted Telstra to supply and connect our mobile telephony and data services.

Mobile Phone Plan - $40 per month
This plan includes $40 call allowance and 200MB data allowance

Mobile Data Services Plan - $35 per month
This plan includes 5GB data allowance

Refer to ServiceNow to view what's available for purchase.  To see device options select the type of device you wish to order under Description of goods to be ordered. Select the drop-down list under Choose device to display the options. You can view accessories by clicking in the box under Accessories.

To purchase mobile handsets and accessories, mobile data devices and accessories or request a SIM card, please complete the Requisition for Mobile Services Form via ServiceNow.

It is recommended that users download the Telstra 24x7 app onto their mobile device so that usage can be monitored.

Before you travel overseas email to check if your mobile device has International Roaming enabled.  International Roaming is not included in our standard plans.
Using data while overseas will cost you $3 per MB. There are International Roaming packs and plans available to help you manage call charges and data rates. The link below has some important information that you should read before travelling.

If you are overseas and require assistance please call the International Helpdesk +61 439125109.

Important information that you should read before travelling

The IT Service Delivery staff can offer support for mobile telephony that is purchased as part of the JCU Corporate Fleet with Telstra. Support is not offered for privately owned mobiles or work mobiles that are not purchased as part of the JCU Telstra Fleet. If you require assistance please log an IT service request through JCU Service Now or email

Contact for advice if you are having problems with equipment that is not working properly and is still under warranty.  Please ensure you have disabled the 'Find My Phone' feature before sending for repair.

Unfortunately, if you drop your phone and the screen cracks it will void the warranty. You will need to arrange to have the repair done through a local repairer.

If your handset is lost or stolen during business hours (8:30am to 5pm Monday to Friday) you should immediately contact the ICT Office by emailing or calling x14545 or x13637.

Outside business hours please call Telstra's Service Delivery Team directly on 1800 730 062, option 3, option 5 and they will place a block on the phone number.

Please email to cancel any services that are no longer required.

Staffing changes must be communicated to ICT by logging a job via ServiceNow, this includes:

  • Staff moving from one department to another - as these moves often involve a change of account code
  • Staff leaving JCU where service is no longer required
  • Staff leaving JCU and the device is going to be used by another staff member
  • Staff leaving JCU who wish to transfer their mobile service number to a private account

If ICT are not advised of the charges the mobile service will remain active and the monthly charges will continue.

If you are leaving JCU and intend taking your mobile phone number with you, please submit a Service Now request. ICT will provide the necessary paperwork that will allow you to transfer your mobile number off the JCU Corporate Account.

Any unused or broken devices can be taken to your own Departments eWaste recycling bin or the Estate Office for recycling.

Contacts and Useful Information

If you have any questions you can email or phone ICT Office on x14545 or x13637.