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Help and Support
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Mobile Phone and Wireless Data Information
James Cook University has contracted Telstra to supply and connect our mobile telephony and data services.
Plans for Mobile Services
Mobile Phone Plan - $40 per month
This plan includes $40 call allowance and 200MB data allowance
Mobile Data Services Plan - $35 per month
This plan includes 5GB data allowance
What Types of Devices are Available & How Much Do They Cost?
For a list of devices and prices email email@example.com JCU is not permitted to publish prices on the web.
Purchasing Mobile Equipment & Services
To purchase mobile handsets and accessories, mobile data devices and accessories or request a SIM card, please complete the Requisition for Mobile Services Form. Email the completed form to firstname.lastname@example.org .
Checking Your Usage
Before you travel overseas email email@example.com to check if your mobile device has International Roaming enabled. International Roaming is not included in our standard plans.
Using data while overseas will cost you $3 per MB. There are International Roaming packs and plans available to help you manage call charges and data rates. The link below has some important information that you should read before travelling.
If you are overseas and require assistance please call the International Helpdesk +61 439125109.
Support for Mobile Phones
The IT Service Delivery staff can offer support for mobile telephony that is purchased as part of the JCU Corporate Fleet with Telstra. Support is not offered for privately owned mobiles or work mobiles that are not purchased as part of the JCU Telstra Fleet. If you require assistance please log an IT service request through JCU Service Now or email ITHelpdesk@jcu.edu.au.
Contact firstname.lastname@example.org for advice if you are having problems with equipment that is not working properly and is still under warranty. Please ensure you have disabled the 'Find My Phone' feature before sending for repair.
Unfortunately, if you drop your phone and the screen cracks it will void the warranty. You will need to arrange to have the repair done through a local repairer.
Lost or Stolen Mobile
If your handset is lost or stolen during business hours (8:30am to 5pm Monday to Friday) you should immediately contact the ICT Office by emailing email@example.com or calling x14545 or x13637.
Outside business hours please call Telstra's Service Delivery Team directly on 1800 730 062, option 3, option 5 and they will place a block on the phone number.
Cancellation of any Mobile Service
Please email firstname.lastname@example.org to cancel any services that are no longer required.
Staff Moves & Changes
If you or a member of your staff transfer to a position in another College/Directorate/Unit you must contact email@example.com to advise the change of account code or arrange to have the service cancelled. If ICT are not advised, the service will remain active and the monthly charges will continue to be charged to the service.
Leaving JCU & Want to Take Your Phone Number With You?
If you are leaving JCU and intend taking your mobile phone number with you, email firstname.lastname@example.org for advice. ICT will provide the necessary paperwork that will allow you to transfer your mobile number off the JCU Corporate Account.
Mobile Phone Recycling
If you have any questions you can email email@example.com or phone ICT Office on x14545 or x13637.