JCU IT Services (Technology Solutions) provides JCU students access to a wide range of software and services for use while studying on campus, read on to find out how to access all we have to offer.
Study on campus
Looking for software that you can install on your own computer while studying at JCU? We have a variety of free and subsidised software available to students. Available software can be found on the Software Supplier Agreements and Offers page.
The university computer labs, known as GATCF Labs (General Access & Teaching Computer Facilities), allow access to software, computers and the internet 24x7 across Townsville, Cairns and Mackay campuses.
We have printers across both the Townsville and Cairns Campuses. The service known as JCU CopyPrint requires your JCU student card to print, scan & copy, so make sure you have your card with you when on campus. For information regarding acquiring a card, or misplaced cards, see Student Cards.
Connecting to print queues
You can connect to JCU printers from your Windows or OSX laptop, as well as your Apple iPhone or iPad while on campus, see the following guides for further instructions:
While studying at JCU, you have access to Microsoft Office 365 which includes: email, calendar, contacts, tasks, and Office online. All emails from JCU will be sent to your JCU email address so check it often.
You can log into email online by going to my.jcu.edu.au use your full email address - firstname.lastname@example.org and your JCU password to log in. After logging in, you can access other O365 services, such as Office Web Apps: online versions of Microsoft Office products.
Contacts page lists email aliases for subjects & courses, useful for contacting fellow students, lecturers, tutors and colleagues by email. It should be noted that email at JCU is for learning and research purposes and that inappropriate use (or misuse) of email for unsolicited or spam email may incur a penalty.
IT is essential for teaching, learning & research at JCU. As a student at JCU, you have access to a Computer Account. Your account provides access to facilities, systems and resources, to support your learning and research while you study at JCU.
Read these guides, so you are clear about JCU policies and your rights & responsibilities while studying at JCU.
IT Acceptable Use Policy - your rights and responsibilities and information about University data collection and confidentiality.
Copyright - All students at JCU are required to comply with Australian copyright laws, government legislation and with University policies and guidelines, as a condition of their enrollment. JCU has a responsibility under Australian legislation to manage access to the Internet and to control Copyright Material, as a result, access to some websites may be restricted.
Online learning services available to students at JCU are all delivered via LearnJCU:
LearnJCU - an online learning environment, used for accessing subject materials, group sign up, submitting assessment, checking grades, viewing eLectures as well as communicating and collaborating with your peers.
IT After Hours Contacts: To report a critical incident outside normal business hours, contact the IT Duty Manager - Internal Ph: 16666 and External Ph: +61 7 4781 6666 Note these numbers are not for general inquiries.
@JCU - Events, news releases, newsletters and notices
eStudent – for managing your subject enrolments and finding subject results.
While studying at JCU, you have access to Microsoft Office 365 which includes OneDrive for file storage. Your JCU O365 account comes with 5TB of cloud storage and gives you the flexibility of having your documents accessible online from multiple locations and from multiple devices. There is also enough space available to back up your important content, just in case.