Study on campus

JCU IT Services (Technology Solutions) provides JCU students access to a wide range of software and services for use while studying on campus, read on to find out how to access all we have to offer.

Study on campus

Looking for software that you can install on your own computer while studying at JCU? We have a variety of free and subsidised software available to students. Available software can be found on the Software Supplier Agreements and Offers page.

The university computer labs, known as Computer Rooms, allow access to software, computers and the internet 24x7 across Townsville, Cairns and Mackay campuses.

If you bring your own device (BYOD) laptop, phone or tablet to university, then these links will be useful:

We have printers across both the Townsville and Cairns Campuses. The service known as JCU CopyPrint requires your JCU student card to print, scan & copy, so make sure you have your card with you when on campus. For information regarding acquiring a card, or misplaced cards, see Student Cards.

Connecting to print queues

You can connect to JCU printers from your Windows or OSX laptop, as well as your Apple iPhone or iPad while on campus, see the following guides for further instructions:

Costs, payments and your account

CopyPrint costs vary depending on paper sizes and colour, you can log in to StudentsOnline check your balance and add money to your account (you can also deposit using a cash machine located in the Townsville and Cairns Libraries).  The IT Services Knowledgebase has more information on Printing on Campus, Costs and Payments, or viewing your personal account balance.

CopyPrint Device Support - For help using JCU Copy/Print see the Device User Guide.

IT Services for Students

While studying at JCU, you have access to Microsoft Office 365 which includes: email, calendar, contacts, tasks, and Office online. All emails from JCU will be sent to your JCU email address so check it often.

You can log into email online by going to my.jcu.edu.au use your full email address - firstname.surname@my.jcu.edu.au and your JCU password to log in.  After logging in, you can access other O365 services, such as Office Web Apps: online versions of Microsoft Office products.

  • Student Email @ JCU page has more info on your JCU email account.
  • Contacts page lists email aliases for subjects & courses, useful for contacting fellow students, lecturers, tutors and colleagues by email. It should be noted that email at JCU is for learning and research purposes and that inappropriate use (or misuse) of email for unsolicited or spam email may incur a penalty.
  • Read the IT Acceptable Use Policy

Having trouble?

IT is essential for teaching, learning & research at JCU. As a student at JCU, you have access to a Computer Account. Your account provides access to facilities, systems and resources, to support your learning and research while you study at JCU.

Read these guides, so you are clear about JCU policies and your rights & responsibilities while studying at JCU.

Forgotten or misplaced your computer account details/password or concerned your account has been compromised, then email the IT Help Desk.

JCU App, your mobile study assistant

Download the App today!

  • Need to know where to go or how to get there?  Use the JCU app to see your timetable and then find out how to get there with maps
  • Need to contact your tutor?  Use the JCU app to search for academic staff by subject code
  • Looking for something to do?  Use the JCU app to find JCSA and University events on Townsville or Cairns campus

More info on the Student App page.

Online learning services available to students at JCU are all delivered via LearnJCU:

  • LearnJCU - an online learning environment, used for accessing subject materials, group sign up, submitting assessment, checking grades, viewing eLectures as well as communicating and collaborating with your peers.
  • LearnJCU Help Guides for students

The IT Help Desk provides Students with a first point of contact for all IT Services offered at JCU, including IT enquiries, software requests and fault reporting.

Contact the IT HelpDesk via JCU ServiceNow portal or email ithelpdesk@jcu.edu.au

IT After Hours Contacts: To report a critical incident outside normal business hours, contact the
IT Duty Manager - Internal Ph: 16666 and External Ph: +61 7 4781 6666
Note these numbers are not for general inquiries.

Stay informed about current IT news with:

  • IT Services KnowledgeBase - start here if you have an IT question
  • Service Status Portal - outage information, planned maintenance and service degradation information
  • @JCU - Events, news releases, newsletters and notices
  • eStudent – for managing your subject enrolments and finding subject results.

While studying at JCU, you have access to Microsoft Office 365 which includes OneDrive for file storage.  Your JCU O365 account comes with 5TB of cloud storage and gives you the flexibility of having your documents accessible online from multiple locations and from multiple devices.  There is also enough space available to back up your important content, just in case.