Information and Communications Technology (ICT) at James Cook University (JCU) provides essential services and support to the JCU community. We aim to make sure that your experience with information and communication technology at JCU, meets your needs and exceeds your expectations.
ICT at JCU consists of 6 main Business Units or service areas. An overview of each service is provided in the Quick Guide to ICT Services and ICT staff members in each area are listed in the Who's Who in ICT. For a broader view of the organisation please refer to the ICT Organisation Chart or Policies and Procedures.
The Application Services (AS) Unit is responsible for the corporate application support needs of the University. Its prime responsibility is to work corporate application owners to maximise the efficiency and effectiveness of the University’s information systems.
Its functions include:
The Enterprise Architecture, Strategy & Risk unit provides strategic ICT guidance and support to the University as a whole, individual business areas, and ICT projects. This includes the development and management of strategic ICT plans, employing appropriate enterprise-level approaches to the development and execution of these plans, and ensuring that the ongoing development and operation of the University's virtual infrastructure results in a secure, robust, and effective set of business-technology capabilities.
Specifically, the unit has responsibilities for the following functions:
The ICT Project Office (ICTPO) provides planning and execution services to deliver all University ICT Projects.
Execution services include design, build and configuration, testing, deployment of ICT solutions and associated change management and transition activities including business process changes.
The JCU ICT Projects Office has been established to provide a structured framework for planning, execution and deployment of all University ICT Projects. The ICTPO has carriage over the Project Management Methodology (PMM), based on the principles of PRINCE2© project management methodology. The key accountabilities of the ICTPO are to:
The ICTPO consists of teams of project managers, business analysts and a dedicated change manager and technical team lead. The teams work closely with the business as the vehicle for successful achievement of change and improved business outcomes.
Further information of the role of the ICTPO can be found the ICT Projects Office Charter
JCU staff can access the PMM and associated resources, including project information in ICTPO Internal Site
Network Systems aims to provide communication mediums, for the interaction and collaboration of business and learning outcomes to the JCU community, other learning institutes, research institutes and the public.
Networking Systems is responsible for networking and telephony services for the University.
The unit covers three main disciplines:
The Network Section is headed by the Manager Communications Systems and Architecture.
We have six full time staff based at Douglas campus and two staff members based on the Smithfield campus with full responsibility for the communications network. We collaborate with the Singapore staff to align strategies and support opportunities for JCU in our international operations.
The responsibilities of this Unit are to provide and maintain the data network at all of JCU's campuses.
Wireless technology for academic areas and into some residential colleges is provided and support by the unit.
Power utilities, Air-Conditioning, cabling and major project with respect to communications are additional responsibilities of this unit.
JCU has two 1Gigabit/s links to the AARNet hub in Brisbane, which then connects through to the broader Internet.
The Cairns campus is connected to the Douglas campus in Townsville by a 2.5Gbps Ethernet link, which also has Voice-over-IP for internal phone calls. This link carries up to 8 concurrent Video Conference sessions for teaching and administration purposes. To preserve visual and audio quality these Video Conference sessions and voice calls have priority over any other traffic.
Numerous smaller campuses are connected via Telstra managed ADSL services.
Cairns and Douglas Campuses have significant wireless coverage.
The Communications Infrastructure Section is headed by the Manager Communications Systems and Architecture. There is one full-time staff member based at Douglas campus with full responsibility for this campus. The unit is assisted by Cairns ITR staff in managing the Cairns Campus.
The responsibilities of this Unit are to coordinate the provision and maintenance of:
University Voice Services
The Voice Services Unit is headed by the Manager Communications Systems and Architecture. We have one full time technical staff, the Manager Voice Services based at the Douglas campus and a technician at the Cairns Campus.
Systems & Storage Services provisions and maintains the ICT infrastructure and systems that support of all Corporate, Collaborative, and High Performance Computing services provided to/for the JCU Community.
Systems & Storage Services is responsible for the design, architecture and operations of all Corporate and Collaborative computing systems.
Our responsibilities include:
The JCU eResearch Centre supports researchers, University staff, and other organisations alike through developing customised solutions. Ask us about web collaboration, sensor networking, high performance computing, and software development. More information about services available to researchers at JCU at the eResearch Center. Access to HPC facilities at JCU is generally restricted to research students and staff. This includes undergraduate students engaged in research activities.
This Unit is responsible for providing IT Services & Support to James Cook University staff, students and affiliated organisations (under specific Service Level Agreements).
These services include:
General Access & Teaching Computer Facilities (GATCF) is primarily designed to enhance the teaching and learning goals for currently enrolled students and staff of James Cook University (JCU). The facilities span 3 campuses encompassing Townsville, Cairns and Mackay, and include 866 desktop units in 35 individual facilities. Information on Computer Lab locations, opening hours and available software ris available at General Access & Teaching Computer Facilities (GATCF).
Videoconferencing and Audiovisual services at JCU is responsible for providing services and support to AV teaching rooms, conference rooms and staff. For a full list of services, software and guides available refer to Videoconferencing & Audiovisual Services.