Email Spam and Attachments
- Aboriginals and Torres Strait Islanders in Marine Science
- Future Students
- Current Students
- Research and Teaching
- Partners and Community
- About JCU
- Reputation and Experience
- Celebrating 50 Years
- Anton Breinl Research Centre
- Agriculture Technology and Adoption Centre
- Living on Campus
- Advanced Prawn Breeding Research Hub
- Advanced Analytical Centre
- Applying to JCU
- AusAsian Mental Health Research Group
- Area 61
- Australian/NZ Students
- Australian Lions Stinger Research
- Boating and Diving
- Australian Tropical Herbarium
- Careers at JCU
- Association of Australian University Secretaries
- Careers and Employability
- Australian Quantum & Classical Transport Physics Group
- Centre for Tropical Bioinformatics and Molecular Biology
- College of Business, Law and Governance
- College of Healthcare Sciences
- WHOCC for N&M Education and Research
- College of Medicine and Dentistry
- College of Science and Engineering
- COVID-19 Advice
- Centre for Disaster Solutions
- Cyclone Testing Station
- The Centre for Disaster Studies
- Daintree Rainforest Observatory
- Diploma of Higher Education
- Discover Nature at JCU
- Research Division
- Services and Resources Division
- Education Division
- Division of Tropical Environments and Societies
- Division of Tropical Health and Medicine
- Economic Geology Research Centre
- Elite Athletes
- Financial and Business Services Office
- Foundation for Australian Literary Studies
- Gender Equity Action and Research
- Give to JCU
- Information for JCU Cairns Graduates
- Graduate Research School
- Indigenous Education and Research Centre
- Indigenous Engagement
- Indigenous Legal Needs Project
- Inherent Requirements
- IsoTropics Geochemistry Lab
- Student IT Essentials
- Staff IT Essentials
- Help and Support
- Stay Informed
- Choosing a strong Password
- Data Protection
- Device Security
- Email Safety
- Online Security at Home
- Web Safety
- Malware and Virus Protection
- Keep a clean device
- Protect myself from phishing
- Recover a hacked or compromised account
- Protect your digital reputation
- Report a cybersecurity incident
- Password Manager
- Multi-Factor Authentication (MFA)
- Student Systems
- IT Service Catalog
- International Schools
- International Students
- JCU Connect
- JCU Eduquarium
- JCU Events
- JCU Global Experience
- JCU Ideas Lab
- JCU Job Ready
- JCU Motorsports
- JCU Prizes
- JCU Sport
- JCU Turtle Health Research
- Language and Culture Research Centre
- Mabo Decision: 30 years on
- Marine Geophysics Laboratory
- New students
- Off-Campus Students
- Office of the Vice Chancellor and President
- Virtual Open Day
- Outstanding Alumni Awards
- Parents and Partners
- Pathways to university
- Planning for your future
- Professional Experience Placement
- Queensland Research Centre for Peripheral Vascular Disease
- Rapid Assessment Unit
- Researcher Development Portal
- Safety and Wellbeing
- Contextual Science for Tropical Coastal Ecosystems
- State of the Tropics
- Strategic Procurement
- Student Equity and Wellbeing
- Student profiles
- TQ Maths Hub
- Unicare Centre and Unicampus Kids
- VAVS Home
- Work Health and Safety
- WHOCC for Vector-borne & NTDs
- Australian Institute of Tropical Health & Medicine
What is Spam?
Spam is unsolicited bulk messaging, often sent as advertising, marketing, or for prohibited and fraudulent purposes such as phishing. While the most widely recognised form of spam is email spam, the term is applied to platforms such as instant messaging, blogs, mobile phone messages, and social media. From the sender's point-of-view spam is often seen as legitimate, while to the receiver it usually appears as junk email.
There are a number of ways through which spam can be minimised or eliminated.
Dealing with Spam
Office 365 accounts
Messages sent to a JCU email address will be automatically scanned and filtered. Detected viruses will be removed, quarantined or placed in your junk folder for you to review. It is important to periodically check your Junk folder to avoid missing a real message mistakenly marked as spam.
DO NOT reply to spam emails or forward them to friends and colleagues.
To report spam that is originating from within JCU, send all relevant details (including full message headers) to firstname.lastname@example.org, along with a short explanation, and your report will be investigated.
The simplest way to include all information is to forward the email as an attachment.
Known viruses and dangerous file types are often stripped from email, both those originating from within JCU and send from external systems. Communication platforms such as Teams and OneDrive are designed for sharing files and are preferred. If you do need to send or receive files via email and are having issues then the main IT Help Desk can help.
Opening Attachments Safely
Regard anything that meets the following criteria with particular suspicion:
Be careful of email that has been identified as Spam. Automated spam identification is not perfect, but provides a very good indicator of unsolicited email.
Be cautious of email from someone you don't know, who has no legitimate reason to send you an email.
- Be cautious if the message seems uncharacteristic of the sender.
DON'T open attachments:
Which arrive with an empty message.
Which are not referenced in the message.
- Which appear to be inappropriate material such as pornographic.
If the message doesn't include any personal references at all, for instance, a short message that just says something like "You must take a look at this", or "I'm sending you this because I need your advice".
Which have a filename extension that indicates it is a program file.
Have a double extension, like FILENAME.JPG.vbs or FILENAME.TXT.scr.
In all the above instances, it is recommended that you check with the sender that they knowingly sent the mail/attachment in question.