Wireless Setup - Windows
- Future Students
- Current Students
- Research and Teaching
- Partners and Community
- About JCU
- Celebrating 50 Years
- Advanced Analytical Centre
- Applying to JCU
- Australian Lions Stinger Research
- Australian Tropical Herbarium
- Association of Australian University Secretaries
- Careers and Employability
- Australian Quantum & Classical Transport Physics Group
- Centre for International Trade and Business in Asia
- College of Healthcare Sciences
- College of Medicine and Dentistry
- COVID-19 Advice
- Diploma of Higher Education
- Division of Tropical Environments and Societies
- Economic Geology Research Centre
- Graduate Research School
- Indigenous Education and Research Centre
- Help and Support
- Stay Informed
- Student IT Essentials
- Staff IT Essentials
- Choosing a strong Password
- Data Protection
- Device Security
- Email Safety
- Online Security at Home
- Web Safety
- Malware and Virus Protection
- Data Protection
- Keep a clean device
- Protect myself from phishing
- Recover a hacked or compromised account
- Protect your digital reputation
- Report a cybersecurity incident
- Learn about security concepts
- Phish Bowl
- Password Manager
- ICT Service Catalog
- International Students
- JCU Eduquarium
- JCU Global Experience
- JCU Halls of Residence
- Language and Culture Research Centre
- Marine Geophysics Laboratory
- Open Day
- Parents and Partners
- Pathways to University
- Planning and Performance
- Planning for your future
- Professional Experience Placement
- Rapid Assessment Unit
- JCU Connect
- Safety and Wellbeing
- Scholarships @ JCU
- Student Equity and Wellbeing
- This is Uni
- VAVS Home
- Australian Institute of Tropical Health & Medicine
The following self-help guide is for clients using Microsoft Windows 10 operating system on their laptop. It is written with the assumption that you are using the built-in Windows Wireless configuration. If you have a 3rd party wireless configuration program see our troubleshooting tips below for additional advice.
To automatically set up Eduroam:
- Go to cat.eduroam.org and click to download the eduroam installer
- Select James Cook University from the list, or search for James Cook University
- Click installer to download app
- Open eduroam app on your device
- Enter JCU email address and password when requested
Manual Setup Instructions
Click the wireless icon in the system tray.
Select eduroam from the list of available WiFi networks.
Tick the connect automatically box and click Connect.
In the Username field enter your full JCU email address.
In the Password field enter your JCU Password.
Click OK to connect.
You will see another window asking if you wish to continue connecting, click Connect.
Sometimes you may encounter issues with connecting to the wireless network on campus. Following are the more common issues that are experienced and some suggested solutions.
Eduroam doesn't show up in the available network list?
First make sure that you are in a wireless supported location. We have extensive wireless coverage on all our main campuses and remote teaching sites. Outdoor areas near the buildings will generally have decent coverage, while the further you move from a building, the weaker the coverage becomes.
Then make sure that your wireless card is enabled on your laptop. Most laptops these days ship with either a software or hardware switch that can be used to enable / disable your wireless card. See your laptop manufacturer’s manual for the location of this switch if you are unsure.
I can't authenticate to Eduroam
First of all - try to connect again. Wireless networks in general are less stable connections than fixed lines so are more susceptible to signal loss or timeout.
Check that you’re entering your full JCU Email Address and Password correctly. Test that it works for other JCU Online Service like Webmail, if not then email firstname.lastname@example.org and request a password reset for your JCU computer account which should resolve the problem.
If you can log into Webmail then try binding your authentication credentials to the wireless profile:
- Go to the Wireless Network Properties.
- Select the Security Tab and click on the Advanced Settings button.
- Tick the specify authentication mode box and select user authentication from the drop down menu.
- Click on the Save Credentials button.
- In the User name field enter your full JCU email address.
- In the Password field enter your JCU password.
- Click OK on each window to close and save changes.
Another program is managing wireless can I still connect to Eduroam?
Yes, but writing a detailed guide for every type of wireless software available is outside the scope of this document. Please check the User Guide supplied with your computer for more information.
Most of the time the software is fairly straightforward, and the manufacturer's online help should be able to provide you with further assistance.
Alternatively, disable the 3rd party software and allow the Windows operating system to manage your Wi-Fi adapter.
If you require further assistance with configuring your device to connect to the JCU wireless network then support is available for Staff and Students on both the Townsville and Cairns campuses, more information can be found here.