The following self-help guide is for clients that have Microsoft Windows 7, 8 & 10 operating systems installed on their laptop. It is written with the assumption that you are using the built in Windows Wireless configuration. If you have a 3rd party wireless configuration program see our troubleshooting tips below for additional advice.
From the Desktop right-click the wireless icon in the system tray.
When the menu appears select Open Network and Internet Settings.
Scroll down and click Network and Sharing Center then choose the option Set up a new connection or network.
Select Manually connect to a wireless network then click Next.
Enter the following details:
Network Name: eduroam
Security type: WPA2-Enterprise
Encryption type: AES
Make sure Start this connection automatically (and additionally in Windows 7: Connect even if this network is not broadcasting) options are selected then click Next.
Click Change connection settings.
Make sure Connect automatically when this network is in range is ticked then click on the Security tab.
Choose Protected EAP (PEAP) as the network authentication method, then click on the Settings button.
In Windows 8 & 10: Deselect Verify the server's identity by validating the certificate option.
In Windows 7: Deselect Validate server certificate option.
Make sure the authentication method is set to Secured password (EAP-MSCHAP v2).
Click on the Configure button. Make sure Automatically use my Windows logon name and password (and domain if any) is not ticked.
Click OK on all windows to save changes and return to the desktop.
Now left-click on the Wireless icon.
Under the list of available Wi-Fi networks select eduroam.
Tick the Connect automatically box and then click on Connect.
In the Username field enter your full JCU email address
In the Password field enter your JCU Password
Note: If you are running Windows 7, the first time you connect you will be prompted to select a security level for eduroam. When prompted choose the Public option. This will provide you with the most security from other computers while still allowing you access to all JCU and external websites.
Sometimes you may encounter issues with connecting to the wireless network on campus. Following are the more common issues that are experienced and some suggested solutions.
First make sure that you are in a wireless supported location. We have extensive wireless coverage on all our main campuses and remote teaching sites. Outdoor areas near the buildings will generally have decent coverage, while the further you move from a building, the weaker the coverage becomes.
Then make sure that your wireless card is enabled on your laptop. Most laptops these days ship with either a software or hardware switch that can be used to enable / disable your wireless card. See your laptop manufacturer’s manual for the location of this switch if you are unsure.
First of all - try to connect again. Wireless networks in general are less stable connections than fixed lines so are more susceptible to signal loss or timeout.
Check that you’re entering your full JCU Email Address and Password correctly. Test that it works for other JCU Online Service like Webmail, if not then email firstname.lastname@example.org and request a password reset for your JCU computer account which should resolve the problem.
If you can log into Webmail then try binding your authentication credentials to the wireless profile:
Yes, but writing a detailed guide for every type of wireless software available is outside the scope of this document. Please check the User Guide supplied with your computer for more information.
Most of the time the software is fairly straightforward, and the manufacturer's online help should be able to provide you with further assistance.
Alternatively, disable the 3rd party software and allow the Windows operating system to manage your Wi-Fi adapter.
If you require further assistance with configuring your device to connect to the JCU wireless network then support is available for Staff and Students on both the Townsville and Cairns campuses, more information can be found here.