IT Services Help and Support Email and M365 Staff Email @ JCU
Staff Email @ JCU
- Future Students
- JCU Global Experience
- International Students
- Student life
- Open Day
- How to apply
- Pathways to university
- Living on Campus
- Courses
- Publications
- Mature students
- Scholarships
- JCU Families
- JCU Heroes Programs
- Aboriginal and Torres Strait Islander in Marine Science
- Elite Athletes
- Defence
- AI@JCU
- AALL
- Current Students
- Student Ambassador Program
- Updates to JCU Email Security
- New students
- JCU Orientation
- LearnJCU
- Placements
- EDQS
- Unicare Centre and Unicampus Kids
- Graduation
- Off-Campus Students
- JCU Job Ready
- Safety and Wellbeing
- JCU Prizes
- Professional Experience Placement
- Employability Edge
- Art of Academic Writing
- Art of Academic Editing
- Careers and Employability
- Student Equity and Wellbeing
- Career Ready Plan
- Careers at JCU
- Partners and Community
- Alumni
- About JCU
- Reputation and Experience
- Chancellery
- Governance
- Celebrating 50 Years
- Academy
- Indigenous Engagement
- Education Division
- Graduate Research School
- Research and Teaching
- Research Division
- Research and Innovation Services
- CASE
- College of Business, Law and Governance
- College of Healthcare Sciences
- College of Medicine and Dentistry
- College of Science and Engineering
- CPHMVS
- Anthropological Laboratory for Tropical Audiovisual Research (ALTAR)
- Anton Breinl Research Centre
- Agriculture Technology and Adoption Centre (AgTAC)
- Advanced Analytical Centre
- AMHHEC
- Aquaculture Solutions
- AMHRA
- JCU Digital Wellbeing Group
- ARCSTA
- Lions Marine Research Trust
- Australian Tropical Herbarium
- Australian Quantum & Classical Transport Physics Group
- Boating and Diving
- Clinical Psychedelic Research Lab
- Centre for Tropical Biosecurity
- Centre for Tropical Bioinformatics and Molecular Biology
- CITBA
- CMT
- Centre for Disaster Solutions
- CSTFA
- Cyclone Testing Station
- The Centre for Disaster Studies
- Daintree Rainforest Observatory
- Fletcherview
- JCU Eduquarium
- JCU Turtle Health Research
- MARF
- Orpheus
- TESS
- JCU Ideas Lab
- CNL
- TARL
- eResearch
- Indigenous Education and Research Centre
- Past Course and Subject Handbooks
- Estate
- Work Health and Safety
- Staff
- Discover Nature at JCU
- Cyber Security Hub
- Association of Australian University Secretaries
- Services and Resources Division
- Environmental Research Complex [ERC]
- Foundation for Australian Literary Studies
- Gender Equity at JCU
- Give to JCU
- Indigenous Legal Needs Project
- Inherent Requirements
- IsoTropics Geochemistry Lab
-
IT Services
- Student IT Essentials
- Staff IT Essentials
- Help and Support
- Stay Informed
-
Secure IT
- Choosing a strong Password
- Cyber Security Hub
- Data Protection
- Device Security
- Email Safety
- Online Security at Home
- Web Safety
- Malware and Virus Protection
- Keep a clean device
- Protect myself from phishing
- Recover a hacked or compromised account
- Protect your digital reputation
- Report a cybersecurity incident
- Password Manager
- Multi-Factor Authentication (MFA)
- Student Systems
- IT Service Catalog
- About
- JCU Webinars
- JCU Events
- JCU Motorsports
- JCU Sport
- Library
- Mabo Decision: 30 years on
- Marine Geophysics Laboratory
- Office of the Vice Chancellor and President
- Outstanding Alumni
- Policy
- PAHL
- Queensland Research Centre for Peripheral Vascular Disease
- Rapid Assessment Unit
- RDIM
- Researcher Development Portal
- Roderick Centre for Australian Literature and Creative Writing
- Contextual Science for Tropical Coastal Ecosystems
- State of the Tropics
- Strategic Procurement
- Student profiles
- SWIRLnet
- TREAD
- TropEco for Staff and Students
- TUDLab
- VAVS Home
- WHOCC for Vector-borne & NTDs
- Media
- Copyright and Terms of Use
- Australian Institute of Tropical Health & Medicine
- JCU Respect
- Pay review
All current JCU staff have access to M365 (Microsoft Office 365) which includes a JCU Staff Email account.
The login for your M356 account is your email address (Firstname.Surname@jcu.edu.au) and your current password.
If you are unsure of your email address or password please contact the Central Service Desk.
Important information
Access to email via M365 is provided for your use in a professional capacity while employed at JCU. Please read the following:
Access to your JCU M365 account, including staff email will be terminated 30 days after your employment at JCU ceases.
All staff can access Email from home, work or overseas via M365 online, you will need an internet connection before accessing your JCU staff email account.
Staff can use M365 online or a supported email client to access their staff email. Supported email clients include Outlook 2013 or 2016 for PC and Outlook 2013 for Mac.
If you wish to have Outlook set-up on your JCU staff computer please contact the IT Help Desk via the Self Service Portal.
Each staff member has a 100GB email quota, mail, calendar(s), tasks and contacts all count towards your quota usage.
If the amount of data stored in your email account exceeds your quota you will be sent a warning message, as a reminder to delete old emails.
How to check your quota
- Log in to your JCU Staff Email account online
- Navigate to Settings > Mail > General > My Account to see your current mailbox usage.
There are a number of email aliases and lists provided by JCU to promote communication between units or with students. You can find these on the Contacts page.
Spam is unsolicited email, usually sent in bulk. Microsoft provides a full virus and spam scanning service for all Office 365 mailboxes.
For information on spam along with guidelines for naming and safely opening attachments see: Email Spam and Attachments Guide.
The University uses Windows Defender (SCEP) Anti-Virus Software to check all incoming and outgoing email messages. Defender (SCEP) is installed on all JCU owned computers, Windows Defender is also available by default on all personal computers running Windows 10. For more information on viruses and anti-virus software, please read our Computer Virus Guide.
As a JCU Staff member you have access to LinkedIn Learning, login with your JCU staff email address and password if prompted! LinkedIn Learning is a wealth of information containing tutorials and self-paced activities that will enable you to master Outlook for the PC or Mac.
The following courses may be of interest:
Please log a job via the Self Service Portal and one of the JCU IT Support team will be happy to assist you further.