IT Services Help and Support Email and M365 Student Email @ JCU
Student Email @ JCU
- Aboriginals and Torres Strait Islanders in Marine Science
- Courses
- Future Students
- Current Students
- Research and Teaching
- Partners and Community
- About JCU
- Reputation and Experience
- Celebrating 50 Years
- Academy
- Anthropological Laboratory for Tropical Audiovisual Research (ALTAR)
- Anton Breinl Research Centre
- Agriculture Technology and Adoption Centre
- Living on Campus
- Advanced Analytical Centre
- Applying to JCU
- Alumni
- AMHHEC
- JCU Aquaculture Solutions
- AusAsian Mental Health Research Group
- ARCSTA
- Area 61
- Association of Australian University Secretaries
- Australian/NZ Students
- Australian Lions Stinger Research
- Australian Tropical Herbarium
- Australian Quantum & Classical Transport Physics Group
- Boating and Diving
- JCU-CSIRO Partnership
- Employability Edge
- Career Ready Plan
- CASE
- Careers at JCU
- Careers and Employability
- Chancellery
- Centre for Tropical Bioinformatics and Molecular Biology
- CITBA
- CMT
- College of Business, Law and Governance
- College of Healthcare Sciences
- WHOCC for N&M Education and Research
- College of Medicine and Dentistry
- College of Science and Engineering
- CPHMVS
- Centre for Disaster Solutions
- CSTFA
- Cyber Security Hub
- Cyclone Testing Station
- The Centre for Disaster Studies
- Daintree Rainforest Observatory
- Discover Nature at JCU
- Research Division
- Services and Resources Division
- Education Division
- Economic Geology Research Centre
- Elite Athletes
- eResearch
- Environmental Research Complex [ERC]
- Estate
- Fletcherview
- Foundation for Australian Literary Studies
- Gender Equity Action and Research
- General Practice and Rural Medicine
- GetReady4Uni
- Give to JCU
- Governance
- Information for JCU Cairns Graduates
- Art of Academic Writing
- Art of Academic Editing
- Graduate Research School
- Graduation
- Indigenous Education and Research Centre
- Indigenous Engagement
- Indigenous Legal Needs Project
- Inherent Requirements
- IsoTropics Geochemistry Lab
-
IT Services
- Student IT Essentials
- Staff IT Essentials
- Help and Support
- Stay Informed
-
Secure IT
- Choosing a strong Password
- Cybersecurity
- Data Protection
- Device Security
- Email Safety
- Online Security at Home
- Web Safety
- Malware and Virus Protection
- Keep a clean device
- Protect myself from phishing
- Recover a hacked or compromised account
- Protect your digital reputation
- Report a cybersecurity incident
- Password Manager
- Multi-Factor Authentication (MFA)
- Student Systems
- IT Service Catalog
- About
- International Schools
- International Students
- Research and Innovation Services
- JCU Eduquarium
- JCU Events
- JCU Global Experience
- JCU Ideas Lab
- JCU Job Ready
- JCU Motorsports
- JCU Prizes
- JCU Sport
- JCU Turtle Health Research
- Language and Culture Research Centre
- CEE
- LearnJCU
- Library
- Mabo Decision: 30 years on
- MARF
- Marine Geophysics Laboratory
- New students
- Off-Campus Students
- Office of the Vice Chancellor and President
- Virtual Open Day
- Orpheus
- Outstanding Alumni
- Parents and Partners
- Pathways to university
- Planning for your future
- Placements
- Policy
- PAHL
- Publications
- Professional Experience Placement
- Queensland Research Centre for Peripheral Vascular Disease
- Rapid Assessment Unit
- RDIM
- Researcher Development Portal
- Safety and Wellbeing
- Scholarships
- Contextual Science for Tropical Coastal Ecosystems
- Staff
- State of the Tropics
- Strategic Procurement
- Student Equity and Wellbeing
- Student profiles
- SWIRLnet
- TARL
- TESS
- TREAD
- TropEco for Staff and Students
- TQ Maths Hub
- TUDLab
- Unicare Centre and Unicampus Kids
- UAV
- VAVS Home
- Work Health and Safety
- WHOCC for Vector-borne & NTDs
- Media
- Copyright and Terms of Use
- Australian Institute of Tropical Health & Medicine
- Clinical Psychedelic Research Lab
All current JCU students have access to M365 (Microsoft Office 365) which includes a JCU Student Email account. The login for your M365 account is your email address: Firstname.Surname@my.jcu.edu.au and your current password and MFA is required.
If you are unsure of your email address or password please contact the IT Help Desk.
Important information
Please read the following policies so you understand your responsibilities. Failure to comply could see you locked out of your account!
Students who successfully graduate from their course at JCU are granted Alumni status with the University and entitled to retain access to their @my.jcu.edu.au email account.
Once you graduate, you lose access to the benefits an enrolled student receives, eg: Microsoft Office 365 and other Office apps, that are part of the student M365 license.
If you are a current undergraduate or postgraduate student, you can access email by logging in on any computer in Computer Rooms or Libraries in Townsville, Cairns, Mackay and Thursday Island. If you have an internet connection you can also access email from your personal computer at home, on campus or overseas.
If using your own computer on campus connect to JCU Wireless Service (eduroam) before accessing your student email.
To set up email on your Phone or Tablet, refer to the email setup guides for mobiles: iOS and Android
Each student has a 50GB email quota – mail, calendar(s), tasks and contacts all count towards your quota usage.
If the data stored in your email account exceeds your quota you will be sent a warning message, this is your reminder to delete old emails.
How to check your quota
- Log in to your JCU Student Email account online
- Navigate to Settings > Your App Settings > Mail > General > My Account to see your current mailbox usage.
If you’d like to change your password check out the JCU Change Password Guide.
Your new password will be synchronised across all JCU Online Services, including your email account. It can take up to 1-2 hours for the synchronisation process to complete.
Do not use the password change option in the Outlook Web App, as this will not synchronise with your other JCU online services, e.g. LearnJCU, eStudent, Students Online, etc.
Emails sent to your JCU student email account can be forwarded to another email address.
There are a number of email aliases and lists provided by JCU to promote communication, you can find these on the Contacts page.
Please review the IT Policies before using any of these lists.
You can also send email from within LearnJCU. After logging in, go to the Communications area on your LearnJCU window, and choose Send Email, this will allow you to email to subject Class Aliases.
Spam is unsolicited email, usually sent in bulk. Microsoft provides a full virus and spam scanning service for all M365 mailboxes. For information on spam along with guidelines for naming and safely opening attachments see the Email Spam and Attachments Guide.
The University uses Windows Defender (SCEP) Anti-Virus Software to check all incoming and outgoing email messages, Defender (SCEP) is installed automatically on all JCU owned computers. For more information on viruses and anti-virus software, please read our Computer Virus Guide.
Need help?
As a JCU Student you have access to LinkedIn Learning, login with your JCU student email address and password if prompted. LinkedIn Learning is a wealth of information containing tutorials (O365 Outlook Essential Training) and self-paced activities that will enable you to master Outlook for the PC or Mac.
Check the JCU IT Services Knowledgebase for answers to common IT questions, and if you can't find what you need then contact the IT Help Desk who will be happy to assist you further.