Changing your Password

There are a few situations where JCU will require you to change your password, these include:

In order to change your password you must login using your JCU username and current password.

If you don't know or have forgotten your username and/or password, or have been locked out by failed attempts please contact the IT Help Desk who will be able to assist you with resetting your JCU computer account password.

Before attempting to change your password please read the following information which will provide you with advice on choosing a safe password and a list of rules which must be followed to create a valid password on the JCU system.

Your Username and Password security are your responsibility so don't share it.

No JCU staff member can tell you your current password and we will never request this information from you.

Choosing a Safe Password

The importance of using a secure password can't be emphasised enough.

Your password is the way the computer verifies that someone logging in is really you, so pick something that cannot be guessed.

The top reasons people gain unauthorised access to a password protected system is: they guessed someone's password, often because they found it on a piece of paper next to the victim's computer or because they saw the person type the password in, but also because they use software programs that are VERY good at guessing common passwords.

The Following guidelines will guard against someone finding out your password and gaining unauthorised access to your account:

  1. Make your password as long as possible. The longer it is, the more difficult it will be to attack the password with a brute-force search. Passwords must be a minimum of 8 characters long and should be 11 or more.

  2. Use unique passwords. Make sure you use a unique password for every online service you use.

  3. Avoid publicly available information. We share a lot on social media, do not use personal information in your password that someone else is likely to be able to figure out. Obviously, things like your name, phone number, date of birth and address are to be avoided.

  4. Avoid common words. Don't ever be tempted to use one of those common passwords that are easy to remember but offer zero security. e.g. "password", "letmein" or key sequences that can easily be repeated. e.g. "qwerty123","asdf1234" etc.

  5. Change it periodically. It is a good habit to change or rotate your passwords on a regular basis, every 6-12 month.

JCU Password Requirements

Your password must meet the following conditions to be accepted as valid:

  • Minimum length of 8 characters

In addition, ALL of the following character rules must also be met:

  • Must contain at least 1 number (0 - 9)

  • Must contain at least 1 uppercase character (A - Z)

  • Must contain at least 1 lowercase character (a - z)

A password will be deemed invalid if it contains any of the following:

  • Cannot contain either your login id or elements of your email address or name

  • Cannot contain spaces

  • Cannot contain these characters %, [, ]

  • No more than 3 repetitive characters ( e.g. aaa is valid, but aaaa is not)

Note: Passwords can only be changed or reset once per day and accounts are locked out of the system for an hour should there be 3 failed login attempts.

How long does it take to update?

The password change will take effect on most JCU systems within a few minutes and be fully synced within the hour.

If your new password still won’t allow you access after 2 hours then please contact the IT Help Desk for further assistance.

Once your password has been synced across all systems you will be able to use the new password to log into the GATCF Labs, email, LearnJCU, eStudent and Students/Staff Online.

Forgotten Passwords and Disabled Accounts

If you have forgotten your password or your account has been disabled you need to contact the IT Help Desk.

A temporary password will be issued to you upon verification of your identity which MUST be changed immediately following the guidelines mentioned above.