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Types of sanctions

NameDescriptionStudent TextWhat does it do?
FEE-HELP Balance FlagFEE-HELP Balance Below 40%You have less than 40% of your maximum Fee Help entitlement remaining.
If studying a tuition fee paying course you may not be eligible to defer payment of further fees for that course.  Contact the Student Centre for more information. This sanction does not currently apply if you are admitted to a Commonwealth Supported place, but will remain on your record in case of future study.
  • Warning - Prevent Study
  • Plan Amendment
  • Other restrictions may have been made to the student’s record if close to the maximum entitlement.
LearnJCU Access DisabledLearnJCU Access DisabledYou have been sanction because you either have an overdue debt or you have not provided proof of your Citizenship or Residency.
Contact the relevant Student Centre if you have an overdue debt.
Provide proof of citizenship or residency to ecteam@jcu.edu.au
  • Prevent Graduation
  • Withhold Academic Transcript
  • Withhold Student Results
  • Prevent LearnJCU Access
  • Prevent Results Transmission (ARTS)
Requires Proof of Aust Cit or Perm ResRequires Proof of Australian Citizenship or Permanent ResidencyEvidence of Australian Citizenship or Permanent Residency has not been provided.
Email a scanned copy of your Australia passport ID page, Australian Citizenship Certificate or Permanent Residency Visa approval to ecteam@jcu.edu.au
  • Prevent Enrolment
  • Withhold Student Results
Restrictions by Director of SSDRestrictions applied by the Director of Student ServicesEmail the Student Centre enquiries@jcu.edu.au
  • Prevents enrolment
  • Prevents graduation
  • Prevents Offer
  • Prevents Admission
Student Misconduct Uni ExclusionPrevents enrolment and graduation of students excluded from the University for student misconduct reasonsEmail the Student Centre
enquiries@jcu.edu.au
  • Prevents enrolment
  • Prevents graduation
  • Prevents Offer
  • Prevents Study Plan amendment
Student Misconduct Uni SuspensionPrevents enrolment and graduation of students suspended from the University for student misconduct reasonsEmail the Student Centre
enquiries@jcu.edu.au
  • Prevents enrolment
  • Prevents graduation
  • Prevents Offer
  • Prevents Study Plan amendment
Temporary Enrolment HoldTemporarily prevents enrolment for students affected by course structure changes.Contact  enrolments@jcu.edu.au
Your study plan needs to be reviewed before you can enrol in any future subjects.
  • The sanction prevents enrolment via eStudent
Professional Experience PlacementProfessional Experience Placement Requirements not met.You have failed to provide all your Pre-Placement Documentation to the Professional Placement Unit.
  • Prevent Enrolment
  • Prevent Graduation
  • Withhold Academic Transcript
  • Withhold Student Results
Academic ExclusionPrevents enrolment of students excluded for academic reasonsYou have been excluded from a course for unsatisfactory academic performance and you will not be permitted to continue study in this course, nor transfer to a course with the same inherent requirements. This sanction is applied to a specified course and will not prevent you from applying for other courses, other than those with the same inherent requirements. Students who receive notification of conditions or notification of suspension or exclusion from a course have the right to appeal in accordance with the Student Appeals Policy and Appeal of Academic Progression Outcome Procedure.
  • Prevent Enrolment
  • Prevent Offer
  • Prevent Study Plan Amendment
Academic SuspensionPrevents enrolment of students who are suspended for academic reasonsYou have been suspended from your course for a period of 12 months for unsatisfactory academic performance. Once this period has passed, you are permitted to continue in your admitted course. This sanction is applied to a specified course and will not prevent you from applying for other courses. Students who receive notification of conditions or notification of suspension or exclusion from a course have the right to appeal in accordance with the Student Appeals Policy and Appeal of Academic Progression Outcome Procedure.
  • Prevents enrolment
  • Prevents Study plan amendment
  • May prevent student Scholarship payment.
Exam - Photographic IDFailure to present photographic ID at examination.Contact the Student Centre
  • Prevent Results Transmission (ARTS)
GPA Warning Must pass greater than 50% in each teaching periodYou must pass greater than 50% of completed credit points studied in each enrolled teaching period to improve your course GPA above 2.50 or you will be suspended/excluded from your course.
  • Warning - Progression Conditions
Pass core subjectMust pass failed core subject at next attempt.You must pass the next attempt of the failed core subject or you will be suspended/excluded from your course.
  • Warning - Progression conditions
Restricted EnrolmentCannot change enrolment without permissionContact  enrolments@jcu.edu.au
  • Prevent Study Plan Amendment
Student Debtor - Exam Admin FeeUnpaid Examination Administration FeeContact the Student Centre to make payment for an examination that has been arranged to sit off-campus.
  • Prevent enrolment
  • Prevent graduation
  • Withhold Academic Transcript
  • Withhold Student Results
  • Prevent Results Transmission (ARTS)
Professional Experience PlacementProfessional Experience Placement Requirements not met.You have failed to provide all your Pre-Placement Documentation to the Professional Placement Unit.
  • Prevent enrolment
  • Prevent graduation
  • Withhold Academic Transcript
  • Withhold Student Results
  • Prevent Results Transmission (ARTS)
Appendix 3 subject failMust pass first attempt of all future year levels listed in Appendix 3.You must pass your first attempt of all future year levels listed in Appendix 3 or you will be excluded from your course. 
  • Warning only - Progression Conditions
Return Security Card to Brisbane CampusPrevents graduation and access to results until Security Card is returned to Brisbane CampusYou must return your Security Card to the Brisbane campus immediately
  • Prevent Graduation
  • Withhold Academic Transcript
  • Withhold Student Results
  • Prevent Results Transmission (ARTS)
ATO Tax File Number MismatchATO Tax File Number MismatchATO Tax File Number Mismatch sanction is applied when the student's name, personal details or TFN listed with JCU do not match with records held by the Australian Tax Office
Applicable students are emailed instructions on how to update their personal details with either the ATO or JCU.  If not corrected by the required date (28 days after census date), the student will be withdrawn from their enrolment, unless they have made upfront payment, as they cannot defer their fees.
  • Prevent Enrolment
  • Prevent Graduation
  • Withhold Academic Transcript
  • Withhold Student Results
  • Prevent Results Transmission (ARTS)
  • Prevent Deferral of Student Fees
Breach of Sponsorship TermsBreach of Sponsorship TermsBreach of Sponsorship Terms when payment has not been received from a sponsor.  This sanction is ended once JCU receives payment from your registered sponsor. We suggest students contact their sponsors for further information.
  • Prevent Enrolment
  • Prevent Graduation
  • Withhold Academic Transcript
  • Withhold Student Results
Cancellation International StudentCancellation of International Student due to unpaid tuition feesContact the Student Centre
  • Warning - Prevent enrolment
  • Warning - Prevent Graduation
  • Warning - Withhold Academic Transcript
  • Warning - Withhold Student Results
  • Prevent Results Transmission (ARTS)
Student Debtor - Defaulted DebtStudent Debtor - Defaulted Debt
Payment Plan Default.
Make payment via one of the methods available. Debts are cleared the next business day after payment is made. The sanction will be lifted within 24 hours of the debt being cleared in the student system.
  • Warning - Prevent enrolment
  • Warning - Prevent Graduation
  • Warning - Prevent Study Plan Amendment
  • Warning - Withhold Academic Transcript
  • Warning - Withhold Student Results
  • Warning - Prevent Payment by Installment
  • Prevent Results Transmission (ARTS)
Student Debtor - LibraryUnpaid Library late return fee, fine or charge.Make payment at the Library Service Desk. The sanction will be lifted within 48 hours of the fine being cleared in the Library System.
  • Prevent Graduation
  • Withhold Academic Transcript
  • Withhold Student Results
  • Prevent Results Transmission (ARTS)
Student Debtor - Partner Tuition FeesUnpaid Student Tuition Fees - Partner InstitutionMake payment to your institution via one of the methods available. The sanction will be lifted once the debt is cleared.
  • Prevent Enrolment
  • Prevent Graduation
  • Withhold Academic Transcript
  • Withhold Student Results
    Prevent Results Transmission (ARTS)
Student Debtor - School ChargeUnpaid school charge.Unpaid debt to a school or College.
Make payment via one of the methods available. Debts will be cleared the next business day after payment is made. The sanction will be lifted within 24 hours of the debt being cleared in the student system.
  • Prevent Enrolment
  • Prevent Graduation
  • Withhold Academic Transcript
  • Withhold Student Results
    Prevent Results
  • Transmission (ARTS)
Student Debtor - SSA FeeUnpaid SSA FeesUnpaid Student Services and Amenities Fee.
Make payment via one of the methods available. Debts will be cleared the next business day after payment is made. The sanction will be lifted within 24 hours of the debt being cleared in the student system.
  • Prevents enrolment
  • Prevents viewing of results
  • Prevents graduation
  • Prevents printing Academic transcript
  • Prevent Results Transmission (ARTS)
Student Debtor - Student AssociationUnpaid Student Association Services Fee (Pre June 2006)Email studentfinance@jcu.edu.au to find out the amount owing. You will need to make payment before you will be able to enrol in subjects
  • Prevent Results Transmission (ARTS)
Student Debtor - Student LoanUnpaid Student Loan Installments
Make payment via one of the methods available. Debts will be cleared the next business day after payment is made. The sanction will be lifted within 24 hours of the debt being cleared in the student system.
  • Prevent Enrolment
  • Prevent Graduation
  • Withhold Academic Transcript
  • Withhold Student Results
    Prevent Results
  • Transmission (ARTS)
Student Debtor - Tuition FeesUnpaid Student Tuition FeesMake payment via one of the methods available. Debts will be cleared the next business day after payment is made. The sanction will be lifted within 24 hours of the debt being cleared in the student system.
  • Prevents enrolment
  • prevents viewing of results
  • Prevents graduation
  • Prevents printing Academic transcript
  • Prevent Results Transmission (ARTS)
Student Debtor - Uni AccommodationUnpaid Accommodation Debt - University Halls of ResidenceMake your accommodation payment. If the sanction has not been lifted within 48 hours of making payment please visit the Student Enquiry Centre with a copy of your receipt.
  • Prevent Enrolment
  • Prevent Graduation
  • Withhold Academic transcript
  • Withhold Student Results
    Prevent Results
  • Transmission (ARTS)
Student Debtor - Written Off DebtPrevious Student Debt Written OffTo clear the debt you should
- Log into eStudent and make a payment in advance, or
- Make payment at the Student Centre front counter (or over the phone).
You must email studentfinance@jcu.edu.au with a copy of the receipt of payment, (including your student number in the email).  Once the payment has cleared to your student account, the written-off debt will be reversed and the sanction will be lifted. Student Finance are unable to reverse the written-off debt end the WOF sanction until the payment clears to the student account.
  • Prevents Enrolment
  • Prevents Graduation
  • Withholds Student Results
  • Withholds Academic Transcript
  • Prevent Results Transmission (ARTS)
Tax File Number PendingStudent has submitted Unique Reference Number of TFN request and is required to provide TFN within 28 days of first subject census date.Provide your TFN within 28 days of first subject census date or your enrolment will be withdrawn.  Refer to emails from the Student Finance team.
  • Warning - Prevent Enrolment
  • Warning - Prevent Government
  • Assistance Form Approval