If you have withdrawn from a subject after the census date, due to special circumstances which were beyond your control, you can apply for a subject fee refund. Alternatively, if you have opted to defer your fees, you can apply to have your HELP debt removed.
Before submitting an application, please check the requirements under the Commonwealth Assisted Students Policy. This policy and Commonwealth Government legislation (Higher Education Support Act 2003) stipulate the rules under which withdrawal without financial penalty can be granted.
You will need to provide independent third party documentation to support your application.
Any up-front payments or SA-HELP debt for the SSA Fee incurred in the same study period will not be refunded/removed.
JCU will consider your application for withdrawal without financial penalty if your special circumstances were:
These may include medical, family/personal, employment-related or course-related circumstances.
If your circumstances fit Special Circumstances criteria above, please complete the relevant Application for Withdrawal Without Financial Penalty form (below), and attach a student statement demonstrating the special circumstances under which you are applying, as well as independent third party supporting documentation (it is not sufficient to provide a student statement only).
Domestic students: Application for withdrawal without financial penalty (domestic) (PDF, 95 KB)
International students: Application for withdrawal without financial penalty (International) (PDF, 163 KB)
Information sheet for all applicants: Applying for withdrawal without financial penalty (PDF, 220 KB)
Supporting documentation may include:
A statement from your doctor or counsellor stating:
A statement from your employer stating:
A statement from your Divisional Enrolment Team stating:
If you are also requesting withdrawal without academic penalty from the subject(s), tick the box in Section 6 of the form. Your Academic Division will be asked to review your grade and contact you directly with the outcome
Submit your completed application and supporting documents via email to firstname.lastname@example.org (preferred method) or to the location on the bottom of the form.
You have up to 12 months after the date of withdrawal, or, if not withdrawn, 12 months after the end of the study period for the subject to apply, providing appropriate evidence to support your case.
In some cases, the 12 month time requirement may be waived if there is sufficient evidence that the application could not be made within the time limits. Lack of knowledge or understanding of requirements is not a valid reason.
Following submission of your application, you will be sent an acknowledgement email which will also outline the timeframes for your application.
You may receive a request via email to supply additional documentation to help with the assessment of your application.
You’ll be notified of the outcome within eight weeks of receipt of the application, or if requested within eight weeks of the additional documentation being received.
The outcome will be sent to the email address supplied on the application form. If you have not supplied an email address, the outcome will be posted to the address provided.
If approved, your HECS/FEE-HELP debt for the relevant unit of study will be removed and any amounts you have paid up-front will be refunded.
If your application is unsuccessful, you will be sent a letter outlining the reasons for the decision.
If you feel you have reasonable grounds, you can request a review or appeal the decision.