COVID-19 Advice for the JCU Community - Last updated: 5 May 2022, 3pm (AEST)

Current Students Support Medical and Emergency Services

Medical and Emergency Services

Members of Allianz Care Australia can visit one of their OSHC Direct Billing providers. Direct Billing means that if you attend one of the providers listed, the bill will be sent directly to Allianz Care Australia and you will not have to submit a claim. You may be required to pay a co-payment, which is an amount that you will have to pay at the time of your appointment which cannot be refunded. You should check this with the medical provider before making your appointment.

Other medical providers in Townsville or Cairns will require you to pay for the consultation in full and then submit a claim to Allianz Care Australia to receive a refund.

Home Visit Doctor

Phone: 13 74 25

Doctors on Demand

Click "Redeem a Benefit", enter your OSHC membership number to book a consult.

JCU Health general practice clinic
Level 1, Clinical Practices building, JCU campus
Phone: 07 47596 300

Douglas Family Medical Centre

228-244 Riverside Boulevard, Douglas QLD 4814

Phone: 07 4779 2480

Townsville GP superclinic

87 Charters Towers Road, Hyde Park

Phone: 07 4753 0888

Home Visit Doctor
Phone: 13 55 66

Doctors on Demand

Click "Redeem a Benefit", enter your OSHC membership number to book a consult.


SmartClinics Smithfield

1-3 Faculty Close, Smithfield QLD 4878

Phone: 07 4057 7300

Cairns Family Medical Centre
120-124 Mulgrave Road, Parramatta Park
Phone: 07 4051 2755


Central Plaza Doctors
60 McLeod Street, Cairns City
Phone: 07 4046 8600


Cairns 24 Hour Medical Centre
Corner of Florence and Grafton Streets, Cairns
Phone: 07 4052 1119

Information regarding other medical services throughout Australia which offer direct billing can be found at Allianz Care Australia. You can also check the Yellow Pages of the telephone book for details of other medical services in Townsville and Cairns.

If you require the Police, Fire Brigade or Ambulance, you must call 000 (or 112 from a mobile phone). If you are on campus and need to call one of these services from an internal phone, you need to call 0-000. You should then notify JCU Security Control on 4781 5555.