Medical and Emergency Services

Members of Allianz Global Assistance can visit one of their OSHC Direct Billing providers. Direct Billing means that if you attend one of the providers listed, the bill will be sent directly to Allianz Global Assistance and you will not have to submit a claim. You may be required to pay a co-payment, which is an amount that you will have to pay at the time of your appointment which cannot be refunded. You should check this with the medical provider before making your appointment.

Other medical providers in Townsville or Cairns will require you to pay for the consultation in full and then submit a claim to Allianz Global Assistance to receive a refund.

Townsville: Allianz Global Assistance direct billing providers

Townsville Family Medical Centre
55 Keane Street, Currajong
Phone: (07) 47591 100

JCU Health general practice clinic
Level 1, Clinical Practices building, JCU campus
Phone: (07) 47596 300

Townsville Health Professionals
1/132 Fulham Road, Gulliver
Phone: (07) 47797821
Fax (07) 47797872

Cairns: Allianz Global Assistance direct billing providers

Dial-a-Doctor
Phone: 1300 030030

Smithfield Medical Centre
1-3 Faculty Close, Smithfield
Phone: 07 4057 7300

James Cook Medical Centre
3/8 Maisel Close, Smithfield
Phone: 07 4057 8977

Cairns Family Medical Centre
120-124 Mulgrave Road, Parramatta Park
Phone: 07 4051 2755

Central Plaza Doctors
60 McLeod Street, Cairns City
Phone: 07 4046 8600

Cairns 24 Hour Medical Centre
Corner of Florence and Grafton Streets, Cairns
Phone: 07 4052 1119

Other medical services

Information regarding other medical services throughout Australia which offer direct billing can be found at Allianz Global Assistance. You can also check the Yellow Pages of the telephone book for details of other medical services in Townsville and Cairns.

Emergency services

If you require the Police, Fire Brigade or Ambulance, you must call 000 (or 112 from a mobile phone). If you are on campus and need to call one of these services from an internal phone, you need to call 0-000. You should then notify JCU Security Control on 4781 5555.