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JCU Student Centre

The Student Centre is your number one point of contact. Our staff will provide advice on your enrolment, subjects, fees, support services, scholarships, exams and even directions!

Location and opening hours


1800 246 446


[email protected]

Online Chat

Click on the the Live Chat icon at the bottom right of this page. The Live Chat icon will display during business hours when agents are available.

Opening hours

  • Student Centre: 9am to 5pm Monday, Tuesday, Thursday and Friday. 10:30am to 5pm Wednesdays
  • Call Centre: 8am to 5pm Monday to Friday
  • Live Chat: 8am to 5pm Monday to Friday
  • Closed on weekends

Townsville, Bebegu Yumba campus, Douglas

We are located in Education Central, Building 134 (Map) near the Student Mall.

Cairns, Nguma-bada campus, Smithfield

We are located in the Chancellery, Building A1 (Map).

Basically, we are your help line. If we can't answer your question, we will point you in the right direction.

Our services include:

  • Applying to JCU
  • Entry requirements
  • Subject and course advice
  • Enrolment help
  • Subject timetables
  • Credit for previous study
  • Fee and financial support
  • Assessment, grades, results
  • Academic Progression
  • Student ID cards
  • Academic records
  • Graduations

Townsville Campus

Phone (07) 4781 5255 or freecall (within Australia) 1800 246 446.

Cairns Campus

Phone (07) 4232 1000 or freecall (within Australia) 1800 246 446.

Email enquiries

General enquiries are welcome and may be forwarded to [email protected].

Enquiries relating to specific disciplines should be directed to the relevant Divisional Enrolment Team.

If you have a question, check AskUs – it’s a 24/7 online enquiry database with answers to more than 1,000 commonly asked questions.

Ask Us has information on enrolments, applying to JCU, fees, scholarships, social events, calendars – everything!