Zoom is a Virtual Meeting Room (VMR) and video conferencing system used at JCU to enhance your collaboration and communication. Zoom accounts are provided by to all current staff and students, all you need to do is log in with your JCU Username and password. If you need any help in getting Zoom up and running, please contact the IT Help Desk.
Top Zoom Questions
1. How do I install Zoom on a JCU computer?
Go to the Software Center (Win) or the Parallels Application Portal (located under the Applications folder on a Mac) and install Zoom clientwith Outlook Plugin.
Launch Zoom and click Sign in with SSO.
Leave the company domain as the default (jcu) and clickContinue.
Login with JCU Username and Password, once logged in the home screen is displayed. A privacy information screen may be displayed, select the appropriate option and click ok or continue.
Start or restart Outlook and confirm the Zoom Plugin is visible on the top menu.
Ensure Zoom and the Outlook plugin have been installed on your JCU computer, available from the Software Center (Win) or the Parallels Application Portal (located under the Applications folder on a Mac).
Open Outlook on your Desktop, and click Schedule a Meeting.
Set required meeting options in the popup window and click Continue.
The meeting details and links will be added automatically to the Calendar invite, schedule the meeting as usual and add recipients using the To field.
4. I'm a PA how do I schedule a Zoom meeting for someone else?
If you need to schedule a Zoom meeting on behalf of a senior staff member (JCU Director, PVC, Dean, etc), please schedule using their role-based email address eg: email@example.com (which is essentially a shared mailbox).
To schedule a meeting on behalf of senior staff:
Go to the Software Center (Win) or the Parallels Application Portal (located under the Applications folder on a Mac) and install Zoom clientwith Outlook Plugin. Zoom must be installed on your computer as well as the senior staff members computer.
Launch Zoom on both computers and log in with the respective JCU Usernames and passwords. (Please refer to the Zoom at JCU: Quick Guide for detailed instructions).
Log request for assistance via ServiceNow Portal and ask for Zoom delegate account access permissions to be confirmed for the senior staff member's email address (shared mailbox address).
Once permissions have been confirmed, Launch Outlook and open shared mailbox calendar.
Schedule an event in Outlook and Click Schedule a Meeting - Zoom
Choose meeting settings and click Continue. This will automatically insert the Zoom meeting information into the notes section.
Add a recurrence for the event (if required) and add location and other information as necessary.
5. What is a Zoom Room?
A Zoom Room is a software-based video conference system installed in a physical space, suitable for small meetings with up to 6-8 participants.
Zoom Rooms cannot be automatically connected to a scheduled video conference. There are however provisions for the host to add a Zoom Room manually to a meeting. Alternatively, the participants in the Zoom Room can manually join the meeting using the Zoom client on the NUC. Visit Zoom Rooms for more information.
6. How do I request Zoom in a Video Conference Room?