Where should you direct your complaint?

Students Feedback and complaints Where should you direct your complaint?

To help you to work out who best to approach about your concern, inquiry or complaint. To find out if it is a person, event or situation which is within the control or responsibility of JCU. Use the table below to find the right policy and contact information.

Issue Policy
Academic misconduct Student Academic Misconduct Requirements Policy
Bullying Student Complaint Management Policy and Procedures
Cheating Student Academic Misconduct Requirements Policy
Communication facilitiesInformation Communication Technology Acceptable Use Policy
Computers Information Communication Technology Acceptable Use Policy
Conditions on my studies Academic Progression Policy
Deferred exams Appeal of Final Subject Grade Procedure
Discrimination Discrimination and Harassment: Policy and Procedure
Exclusion (academic progress) Academic Progression Policy
Fees (domestic students, tuition, full-fee paying) Domestic Tuition Fee Policy
Fees (HELP) Commonwealth Assisted Students - Policy
Fees (international students, tuition) Tuition Fee Policy for International Students
Fees (other) Fees for the Provision of Course- and Subject-related Goods and Services (Incidental Fees) Policy
Halls of Residence Resident Code of Conduct
Harassment Discrimination and Harassment: Policy and Procedure
Information resources Library Use Policy
Information technologies Information Communication Technology Acceptable Use Policy
Intellectual property Intellectual Property Policy and Procedure
International students: study loads Enrolment Requirements for International Student Visa-Holders Policy
International students: move to another educational institution Transfer of International Student Visa-Holders to Other Educational Institutions
Intimidation Student Complaint Management Policy and Procedures
Library facilities Library Use Policy
Overseas studies OS-HELP Policy
Personal information Information Privacy Policy and Right to Information Policy
Placements: suitability of student to continue Review of a Student's Suitability to Continue in a Course Involving Placement
Plagiarism Student Academic Misconduct Requirements Policy
Privacy Information Privacy Policy and Right to Information Policy
Re-mark (individual assessment) Review of Assessment and Student Access to Examination Scripts and Materials Policy
Research conduct Code for the Responsible Conduct of Research
Research degree (not resources or supervision) Higher Degree by Research Requirements
Review of final subject grade Appeal of Final Subject Grade Procedure
Scholarships (Commonwealth) selection Administration of Commonwealth Scholarships
Special consideration Appeal of final subject grade procedure
Special exams Appeal of final subject grade procedure
Student conduct (inappropriate, non-academic) Student Conduct Policy
Student debts FMPM 270-2: Policy Accounts Receivable (Student Debtors - Penalties)
Supplementary exams Review of Assessment and Student Access to Scripts and Materials Policy, section C
Suspension (academic progress) Academic Progression Policy
US Federal Aid SAP Requirements for US Federal Aid and US Federal Aid Loans - Return to Title IV