Where should you direct your complaint?

Students Feedback and complaints Where should you direct your complaint?

Where should you direct your complaint?

Is your complaint with a person, event or situation which is within the control or responsibility of JCU?

The table below may help you to work out who best to approach about your concern, inquiry or complaint. Contact details can be found by clicking on the relevent Policy.

Issue

Policy

Academic misconduct

Student Academic Misconduct Requirements Policy

Bullying

Discrimination and Harassment: Policy and Procedure

Cheating

Student Academic Misconduct Requirements Policy

Communication facilities

Information Communication Technology Acceptable Use Policy

Computers

Information Communication Technology Acceptable Use Policy

Conditions on my studies

Academic Progression Policy

Deferred exams

Review of Assessment and Student Access to Scripts and Materials Policy, section C

Discrimination

Discrimination and Harassment: Policy and Procedure

Exclusion (academic progress)

Academic Progression Policy

Fees (domestic students, tuition, full-fee paying)

Domestic Tuition Fee Policy

Fees (HELP)

Commonwealth Assisted Students - Policy

Fees (international students, tuition)

Tuition Fee Policy for International Students

Fees (other)

Fees for the Provision of Course- and Subject-related Goods and Services (Incidental Fees) Policy

Halls of Residence

Resident Code of Conduct

Harassment

Discrimination and Harassment: Policy and Procedure

Information resources

Library Use Policy

Information technologies

Information Communication Technology Acceptable Use Policy

Intellectual property

Intellectual Property Policy and Procedure

International students: study loads

Enrolment Requirements for International Student Visa-Holders Policy

International students: move to another educational institution

Transfer of International Student Visa-Holders to Other Educational Institutions

Intimidation

Discrimination and Harassment: Policy and Procedure

Library facilities

Library Use Policy

Overseas studies

OS-HELP Policy

Personal information

Information Privacy Policy AND Right to Information Policy

Placements: suitability of student to continue

Review of a Student's Suitability to Continue in a Course Involving Placement

Plagiarism

Student Academic Misconduct Requirements Policy

Privacy

Information Privacy Policy AND Right to Information Policy

Re-mark (individual assessment)

Review of Assessment and Student Access to Scripts and Materials Policy, section B

Research conduct

Code for the Responsible Conduct of Research

Research degree (not resources or supervision)

Higher Degree by Research Requirements

Review of final subject grade

Review of Assessment and Student Access to Scripts and Materials Policy, section C

Scholarships (Commonwealth) selection

Administration of Commonwealth Scholarships

Special consideration

Review of Assessment and Student Access to Scripts and Materials Policy, section C

Special exams

Review of Assessment and Student Access to Scripts and Materials Policy, section C

Student conduct (inappropriate, non-academic)

Student Conduct Policy

Student debts

FMPM 270-2: Policy Accounts Receivable (Student Debtors - Penalties)

Supplementary exams

Review of Assessment and Student Access to Scripts and Materials Policy, section C

Suspension (academic progress)

Academic Progression Policy

US Federal Aid

SAP Requirements for US Federal Aid AND US Federal Aid Loans - Return to Title IV