Going to uni isn't just about assignments and exams. At JCU we want your whole university experience to be a happy and healthy one – so tap into as many support services as you can and know your rights!
You may be feeling overwhelmed from your studies, stressed from work or you could be dealing with something difficult in your personal life. Whatever it is, we have a number of free student support services available to help you.
Equity Contact Officers are the first point of contact regarding discrimination, harassment and bullying queries and concerns. They provide information on matters regarding discrimination and harassment and bullying, including informal and formal resolution options available.
Student Mentor Program Mentors are second or third year students in a similar course to you, who can answer your questions and help you settle into university life - whether you are studying on or off campus.
AccessAbility Whether you have a permanent disability or a temporary injury or condition which is affecting your study, AccessAbility aims to take a holistic approach to your life, taking into consideration the impact of health on your studies.
Counselling JCU's counselling service provides a professional, confidential and responsive service to help you succeed at JCU. This includes individual appointments, referrals, workshops and more.
Safety and wellbeing (Respect. Now. Always. campaign) The Respect. Now. Always. campaign highlights the determination of Australia's universities to ensure students and staff are safe from sexual assault and sexual harassment. At James Cook University, we are committed to ensuring that our working and learning environment is free from discrimination and harassment.
JCUSA – support for students The JCU Student Association offers free, confidential and non-judgmental support services for students. The Student Advocacy and Welfare Officers in Townsville and Cairns can help with information, advocacy and referral on a range of student support issues. They also help with academic support issues including exams and assessment, appeals, interpreting University policies and procedures, and academic misconduct.
Chaplaincy The JCU Multifaith Chaplaincy Centre is a free service provided by the University in partnership with local Faith Communities to support students in their spiritual lives.
The Desk The desk aims to support students to achieve mental and physical health and wellbeing. Being a student can be challenging and many students do not access support services for a range of reasons. Providing resources online means more people will be able to get help to improve their wellbeing and study more effectively.
The Learning Centre is a free resource available to all students. It offers online and face to face guidance on a range of topics to help develop your academic abilities. You can access our drop in sessions without appointment, book a time for more personalised support or download our online resources. Whether you need help with maths and statistics, planning your assignments or other essential study skills, The Learning Centre is your ‘one-stop-shop’ for academic learning development.
Student Charter The Student Charter outlines the reasonable expectations that students can have of the University while studying. It also documents what the University expects of its students.
Student policies Visit the policies website to access student policies related to your responsibility and rights, including exams and fees policies.
Exams and Results Visit the Exams and Results website for information on academic progression, academic misconduct, results and Grade Point Average (GPA).
Course and subject handbooks Visit the Course and Subject Handbooks website to access information on your course structure, learning outcomes, subject information, academic calendars and more.
Enrolment Your enrolment is your responsibility. Go to the Enrolments website to access enrolment resources, including information about changing your course and personal details.
Important dates It's critical that you are aware of certain academic dates so you are not penalised financially or academically. Go to our Important Dates website for more information.
JCUSA – student rights The Student Advocacy and Welfare Officers in Townsville and Cairns can help with information, advocacy and referral on a range of student support issues. They also help with academic support issues including exams and assessment, appeals, interpreting University policies and procedures, and academic misconduct.
The Student Support Officer (SSO) provides private and confidential, personalised support to first year students.
SSOs provide advice, advocacy and referrals to University services. They work with students to help them achieve their educational goals, and to succeed at university by offering timely information and support when it's needed.
Make an appointment with your SSO by contacting the relevant contact:
Students enrolled in Biomedical Sciences, Medical Laboratory Science, Veterinary Science, Pharmacy, Nursing Science, Nursing Science-Midwifery, Occupational Therapy, Physiotherapy, Psychology, Speech Pathology and Sport and Exercise Science.
As a JCU student, you have the right to make a complaint about anything you have experienced and believe is wrong and/or you have been adversely affected by it. Find out more about making informal and formal complaints, appeals, and access resources on our feedback and complaints website.
JCU Careers and Employability supports students to develop their career planning and job application skills. Book an appointment with a JCU Careers Counsellor, get help with job applications, your resume and LinkedIn profile, and sign into CareerHub - JCU's online job board.
The International Student Support Team is available to assist you during your studies. Friendly, dedicated support staff provide international students with helpful information, advice and referral services as well as facilitating orientation for new students upon arrival. Visit our International Students website or contact the International Student Support Team.
Being a student can be hard financially, so you should tap into as many financial support services as you can – you'll be surprised what you are eligible for. Our careers and employment team can also help you find a part time job.
In any life threatening Emergency Call (0) 000 (112 from Mobile) and request either Police, Fire or Ambulance. Then notify JCU Security Control on (478) 15555 or 1800 675 559.
JCU Safe App – the app that puts all your safety information in the one place. The app lets JCU broadcast critical incident bulletins to all students, and connects to emergency contacts, emergency plans, report forms for accidents, incidents, hazards and sexual misconduct. There is a chat function to security, bookable security escorts and friend walks and more. Download from your app store now!
JCU recognises its obligation to provide a safe and healthy environment for all students. Find out how to report an safety incident or hazard, minimise your risk of injury on campus, and access Chemwatch.
James Cook University is committed to fostering a community that features, at its core, respect, inclusion and safety for all. Find out more about JCU’s commitment to the elimination of sexual harassment and sexual assault, and services and support for students.
MySafety is a new website for #jcu students who are worried about something that happened during sex, who are concerned about their relationship, or who are trying to help a friend. It’s a safe, inclusive & completely anonymous space. Visit mysafety.org.au/jcu
James Cook University belongs to the National Network of Elite Athlete Friendly Universities (NNEAFU). The intent of this program is to provide support and flexibility for formally identified elite athlete students.
The benefit of belonging to this program is that it helps ensure that elite athlete students can more readily and successfully combine their academic and sporting aspirations while studying at our University.
We've got a range of facilities and services on campus – from helping you find accommodation, doing up your resume or finding your textbooks.