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Ask LearnJCU

LearnJCU Support

Stuck on something in LearnJCU and need help?

Send a request to our in-house (JCU) LearnJCU support, operating Monday to Friday, 8am to 4pm, or access external after-hours support from Blackboard Anthology.

JCU support requests

Subject mergers are final. Please refer to all important information on the merge request form before processing your request.

Two or more subjects can be merged into a single site to make it more efficient to manage subject materials and communications. Subject site mergers clear all content, therefore, sites should be merged before any content is created.

Request a subject merge via StaffOnline

All transfers of subject content are now performed by a copying process by the subject coordinator or lecturer.

Staff can request an organisation site (formerly known as community site) for an online environment to share resources and collaborate with peers in a specific area of interest.

Request a new organisation site via StaffOnline

The Academic Design and Development (ADD) team can assist in:

  • Assessment design
  • Course and subject design/development
  • Digital content design/development
  • Professional development
  • Teaching strategies and approaches

Request design support

After-hours support from Blackboard Anthology

In LearnJCU (bottom-right), access the Support Panel by clicking the question mark icon. Choose from:

  • Blackboard Help to get instant help related to the page you're on, or

  • Chat Support to chat with Doug the Brush Turkey: He's the friendly LearnJCU AI assistant who can answer most questions. If Doug can't help, you can connect with a human support agent for personalised assistance.

  • Or, Call the Help Desk for free anywhere (anytime) in Australia: 1800 316 515, or Singapore, 800 492 2737 (have your Staff ID ready, found on your Staff ID Card)

As this is a new service, we would appreciate feedback on your experience.

Session Debug

You can also capture and forward the last 30 actions of a session to LearnJCU Support for troubleshooting by requesting a debug log code.