Change of Personal Details

Change my name

Submit a Change of Name request online, attaching appropriate certified documentation (such as certified copy of birth or marriage certificates). Have this documentation ready before you commence.

If you are a Commonwealth supported student or accessing a HELP loan, submit a new HELP form in eStudent with your new details. If eligible to defer payment submit a separate SA-HELP form too.

Once you receive confirmation your name change has been actioned:

- present your old ID card to the Student Centre to have a free replacement Student ID card produced.

- email infohelp@jcu.edu.au from your JCU email account if you want to change your email address and include your full name, date of birth, student number and address in the request.

Your Formal Name appears on your Graduation Certificate (testamur), check it is correct in eStudent well before you graduate.  A minimum of 15 working days is required to process name change requests prior to the date of your Graduation ceremony or Council meeting (if in absentia).

Change my contact details - phone and address

It is important we can contact you during your studies at JCU.  Under the conditions of their visa, international students are required to provide a semester residential address as soon as possible after arriving in Australia.

You must maintain the following contact details in eStudent:

• Phone numbers
• Semester residential address – where you live while studying
• Home residential address – where you live when you are not studying
• Emergency contact address – where your emergency contact person lives

Please ensure you have listed an address against each of these address types.  If it’s the same address, the copy function makes it fast.

Nominate which is your preferred mailing address and add a temporary address if you are going on holidays during semester break.

Provide emergency contact details

It is important that you provide the name, phone details and relationship to you of a person we can contact in the unfortunate case of an emergency (such as accident, injury or health problem) while you are on campus.  Enter this in My Emergency Contact in eStudent. Please also add this person’s address under Emergency Contact Address in the My Addresses section.

Change my gender

Submit a Change of Gender request online, this also covers any changes to your name or title.

If you request changes to the gender information on your personal record or you are asked to verify your gender to confirm identity or determine eligibility for a service or entitlement, JCU will recognise any of the following as sufficient evidence:

• A statement from a registered medical practitioner or a registered psychologist which specifies your affirmed gender, or
• A valid Australian Government travel document, such as a valid passport, which specifies your affirmed gender, or
• A state or territory birth certificate, which specifies your affirmed gender, or a document from a state or territory Registrar of Birth Deaths and Marriages recognising a change of sex and/or gender.

Gender affirmation surgery and/or hormone therapy are not pre-requisites for recognising a change of gender in JCU records.

If you prefer to be identified as Gender ‘Other’ no supporting documentation is required.

If you are a Commonwealth supported student or accessing a HELP loan, submit a new HELP form in eStudent with your new details. If eligible to defer payment submit a separate SA-HELP form too.

Change my citizenship/residency

Submit a Change of Citizenship request online, attaching documents that prove your change of citizenship/residency (such as a certified copy of your citizenship certificate, Immigration Grant Notification or permanent residency visa). Have this documentation ready before you commence.

If you are, or will become, a Commonwealth supported student or become eligible to access a HELP loan, submit a new HELP form in eStudent with your new details. If eligible to defer payment submit a separate SA-HELP form too. Find out more on the Fees and Financial Support pages.  Commonwealth support or access to HELP will only apply to subjects where the Census Date has not yet passed.

Correct my date of birth

Submit a Date of Birth Correction request online. You must provide a birth certificate, passport, driver’s licence, or photo ID showing date of birth.  Have this documentation ready before you commence.

If you are a Commonwealth supported student or accessing a HELP loan, submit a new HELP form in eStudent with your new details. If eligible to defer payment submit a separate SA-HELP form too.