LTSE Online Teaching Tools Support - Ask LearnJCU

Ask LearnJCU

Support requests

Subject mergers are final. Please refer to all important information on the merge request form before processing your request.

Two or more subjects can be merged into a single site to make it more efficient to manage subject materials and communications. Subject site mergers clear all content, therefore, sites should be merged before any content is created.

Request a subject merge via StaffOnline

All transfers of subject content are now performed by a copying process by the subject coordinator or lecturer. Please note there are some content items that are unavailable in the selective copy and an entire subject copy might be necessary to bring those items across.

Copy selected content between subjects (recommended)
Copy a full subject
Copying content walkthrough (video 2.14 mins)

Staff can request an organisation site (formerly known as community site) for an online environment to share resources and collaborate with peers in a specific area of interest.

Request a new organisation site via StaffOnline

Request a sandpit site via ServiceNow

LearnJCU guides - getting started
Online Teaching Tools
Knowledge base articles (ServiceNow)
Blackboard Learn Help for instructors

Report an issue in LearnJCU. Check known issues to see if your issue has a workaround.

Report an issue via ServiceNow

We have educational designers that can assist.:

Requesting educational design support

Setting up your subject site in 10 easy steps

Before requesting help try looking through our guides and known issues.