Current Students Feedback and complaints Feedback
Feedback
- Aboriginal and Torres Strait Islander in Marine Science
- Courses
- Future Students
-
Current Students
-
Enrolment
- Enrol online
- New students enrol
- Course Enrolment Planners
- Change course (Variation to Study)
- Return to study (Variation to Study)
- Transfer campus (Variation to Study)
- Withdraw from subjects or your course
- Applying for Credit
- Student Centre and Enrolment Team Contacts
- Enrolment Terminology
- JCU Flex FAQs
-
Fees & Financial Support
- Domestic undergraduate subject fees
- Financial support
- Defer your fees
- Pay your fees
- Student Services and Amenities Fee (SSA Fee)
- Postgraduate subject fees
- Refunds and withdrawal under special circumstances
- Penalties for unpaid fees and late withdrawals
- Incidental & Administration Fees
- Eligibility Conditions for Commonwealth Assistance
- Unique Student Identifier (USI)
- Class Registration
- Assessment and results
- Support
- Academic Calendars
- Student Life
- Learning Online
- The Learning Centre
- Forms
- Safety
-
Enrolment
- Research and Teaching
- Partners and Community
- About JCU
- Reputation and Experience
- Celebrating 50 Years
- Academy
- Anthropological Laboratory for Tropical Audiovisual Research (ALTAR)
- Anton Breinl Research Centre
- Agriculture Technology and Adoption Centre (AgTAC)
- Living on Campus
- How to apply
- Advanced Analytical Centre
- Alumni
- AMHHEC
- Aquaculture Solutions
- AusAsian Mental Health Research Group
- ARCSTA
- Area 61
- Association of Australian University Secretaries
- Australian Lions Stinger Research
- Australian Tropical Herbarium
- Australian Quantum & Classical Transport Physics Group
- Boating and Diving
- JCU-CSIRO Partnership
- Employability Edge
- Clinical Psychedelic Research Lab
- Centre for Tropical Biosecurity
- Career Ready Plan
- Careers at JCU
- Careers and Employability
- Chancellery
- Centre for Tropical Bioinformatics and Molecular Biology
- CITBA
- CMT
- CASE
- College of Business, Law and Governance
- College of Healthcare Sciences
- College of Medicine and Dentistry
- College of Science and Engineering
- CPHMVS
- Centre for Disaster Solutions
- CSTFA
- Cyber Security Hub
- Cyclone Testing Station
- The Centre for Disaster Studies
- Daintree Rainforest Observatory
- Defence
- Discover Nature at JCU
- Research Division
- Services and Resources Division
- Education Division
- Elite Athletes
- eResearch
- Environmental Research Complex [ERC]
- Estate
- Fletcherview
- Foundation for Australian Literary Studies
- Gender Equity Action and Research
- General Practice and Rural Medicine
- JCU Orientation
- Give to JCU
- Governance
- Art of Academic Writing
- Art of Academic Editing
- Graduate Research School
- Graduation
- Indigenous Education and Research Centre
- Indigenous Engagement
- Indigenous Legal Needs Project
- Inherent Requirements
- IsoTropics Geochemistry Lab
- IT Services
- International Students
- Research and Innovation Services
- JCU Eduquarium
- JCU Heroes Programs
- JCU Webinars
- JCU Events
- JCU Global Experience
- JCU Ideas Lab
- JCU Job Ready
- JCU Motorsports
- JCU Prizes
- JCU Sport
- JCU Turtle Health Research
- Language and Culture Research Centre
- CEE
- LearnJCU
- Library
- Mabo Decision: 30 years on
- MARF
- Marine Geophysics Laboratory
- New students
- Off-Campus Students
- Office of the Vice Chancellor and President
- Virtual Open Day
- Orpheus
- Open Day
- Outstanding Alumni
- Parents and Partners
- Pathways to university
- Pharmacy Full Scope
- Planning for your future
- Placements
- Policy
- PAHL
- Publications
- Professional Experience Placement
- Queensland Research Centre for Peripheral Vascular Disease
- Rapid Assessment Unit
- RDIM
- Researcher Development Portal
- Roderick Centre for Australian Literature and Creative Writing
- Safety and Wellbeing
- Scholarships
- Contextual Science for Tropical Coastal Ecosystems
- Staff
- State of the Tropics
- Strategic Procurement
- Student Equity and Wellbeing
- Student profiles
- SWIRLnet
- TARL
- TESS
- TREAD
- TropEco for Staff and Students
- TQ Maths Hub
- TUDLab
- Unicare Centre and Unicampus Kids
- UAV
- VAVS Home
- Work Health and Safety
- WHOCC for Vector-borne & NTDs
- Media
- Copyright and Terms of Use
- Australian Institute of Tropical Health & Medicine
- Pay review
How can I provide useful feedback?
If you would like to alert the University to something you believe needs to be addressed for the good of the JCU Community and you are not seeking any personal resolution, please consider submitting a Feedback Form (below). The Feedback Form asks for your name and contact details in case we need to clarify any details. The University will, however, accept an anonymous submission.
- Submit an online feedback form, or
- Submit a PDF feedback form - if choosing this option, please save this form prior to completing and submitting it by email.
What does JCU do with my feedback?
Your feedback is sent to the relevant senior staff member. This staff member will consider your feedback, advise staff when things have gone well and/or consider what could be done to improve your student experience. If you have requested a response, this will be provided to you in due course.
Further opportunities to provide feedback
We appreciate any information you provide about your experience at JCU. We have a range of informal and formal opportunities where you can do this, such as:
This Forum was established to promote cross-institutional communication and interaction among JCU students and staff. You can find more information about the Student Advisory Form at their webpage.
Students can get involved through membership of the JCU Council, the JCUSA Student Council, and Student Councils in Brisbane and Singapore. You can find more information about these councils at their webpage.
Students can get involved in JCU’s prevention and response work for sexual harassment and sexual assault by participating in Student Reference Group meetings. Email jcurespect@jcu.edu.au to express your interest.
Every year, JCU Council reviews and approves JCU’s student consultation processes both for general purposes and for the specific purpose of determining the expenditure of the proceeds from the Student Services and Amenities Fee (SSAF) income. You can find more information about the Student Consultation Process at its webpage.
Your JCU Subject and Teaching Survey
This survey is designed to obtain student feedback on the quality of subjects and teaching at JCU. It's an opportunity for you to express your opinions about your student experience. Your feedback supports JCU to improve subject content and delivery. You can find more information about the benefits of this survey at its webpage.
QILT surveys:
Student Experience Survey
Graduate Outcomes Survey
Graduate Outcomes Survey - Longitudinal
International Student Barometer