Contact Details

Up to five different address types may be recorded in eStudent, but only one may be nominated as your preferred mailing address:

• Postal: Postal address for the current teaching period.

• Semester Residential: Residential address during semester.

• Home Residential:  Your permanent home address.

• Emergency Contact: Address of your next of kin.

• Graduation Address: Address used for graduation communications.

NOTE: All JCU hardcopy correspondence is sent to your nominated preferred mailing address.

To add new address, follow these steps:

Australian addresses MUST include Suburb/Town, State and Postcode details. You MUST match your postcode to your suburb (e.g. Suburb: Annandale; Postcode: 4814).

Addresses OUTSIDE Australia must ONLY be entered in Address lines 1, 2 & 3.

• Click the Add New button
  

• Select the available Address Type from the dropdown list

Note: If adding a Temporary Preferred Address Type, Start and End Dates must be recorded.  Use calendar icons or enter the date directly into the fields.

• Enter new address details into the required fields

  

• Click the Save button
  

To change your address details:

• Click the Edit button
  

• Enter updated address details into the required fields

• • Click the Save button
  • You can also easily copy an address to one or more address types by selecting the appropriate box/s before saving.

To copy a current address:

• Click the Copy button

• Check the box/s of the address/s you wish to copy

• Click Copy button

• A Success confirmation screen will display

  

Selecting preferred mailing address:

• Click the Make preferred button 
  

The selected address is now your preferred mailing address and is identified in the address table below.

Note: If adding a new address (except in the case of Temporary Preferred Address Types) you are given the option to select I want to make this my Preferred Mailing address.

You can provide up to five different types of telephone contact numbers.

These are:

• Permanent home phone

• Semester home phone

• Mobile phone

• Fax number

• Work phone

Change phone number details:

• Click on the Add New, Edit or Delete button/s as required

  

• Add or modify your phone details as required

• Click Save

Note:  You can add a comment for a phone number if required.

JCU staff use the JCU email network to communicate with you. It is important that you access your emails on a regular basis - at least once a week.

JCU communicates only through @my.jcu.edu.au email addresses. If you choose to use your personal email address, it is important that you forward your JCU email to this address and keep it current.

If you choose to correspond with JCU by email, you MUST do so from your @my.jcu.edu.au email account to prove your identity.

To change personal email address details:

• Click on the Add New or Delete button

  

The email type automatically defaults to Personal Email

• Enter your personal email address, select whether the current status of your email is active or inactive and add a comment, if necessary

• Click Save

  

You can add and change details for your emergency contact person in eStudent. It is a requirement of JCU that these details are up-to-date.

• To change emergency contact details, click the Edit button

  

• Enter the appropriate details into the required fields

• Click Save