Apply now

My Finances Troubleshooting

There are a number of payment cannot be submitted due to errors messages that you may see in eStudent.

Invalid Number Error

  • If you enter an invalid number, for example 1.000.00 instead of 1000.00 you will receive an invalid number error message at the top of the screen (refer to the screenshot below).
  • Re-enter a valid number into the Amt To Pay box, ensuring that the checkbox for your payment is still selected.
  • Click on the Calculate payment amount button.

Screenshot showing Error, Amount to Pay must be greater than 0

Payment Declined Error

  • If you try to pay more or less than the limit that can be processed by our secure gateway, you will receive a Payment declined error (refer to the screenshots below).
  • Re-enter either a larger payment amount ($20 or more), or a smaller payment amount ($20,000 or less) into the Amt To Pay box, ensuring that the checkbox for your payment is still selected.
  • Click on the Calculate payment amount button.

Error screenshot The transaction amount 1.00 is too small and cannot by processed by this gateway.  Payment Declined.

Error Screenshot, The Transaction amount 25000.00 is too large and cannot be processed by this gateway. Payment Declined.

Note: You will only be able to make payments less than the daily limit on your credit card and less than $20,000 which is the limit for our secure gateway.