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Students Fees & Financial Support Commonwealth Assistance Notices (CANs)
Each study period, JCU will provide you with a Commonwealth Assistance Notice (CAN). This notice details any payments you have made and your HELP debt balance for that study period.
Your CAN is issued for each study period you are enrolled in and can be accessed by Commonwealth supported students within 28 days of each census date.
How do I access my CAN?
Login to eStudent, select the ‘My Documents’ tab and click ‘Search’. Leave the following fields blank before clicking ‘Search Document Name and Study Package'.
If you are unable to access your CAN online, please contact the Student Centre.
What should I do when I receive it?
The University will email all students as a courtesy notice only. You don't have to do anything except check that it is correct.
If you believe it is incorrect, you will have 14 days from when your CAN was issued to notify us. You can notify us by emailing student.financeofficer@jcu.edu.au.
Does my CAN show my entire HELP debt?
No. Your CAN will only show the current study period, and only your study load at JCU, not your entire HELP debt. For a complete statement of your accumulated HELP debt, contact the Australian Tax Office.