Student Centre

The Student Centre is your number one point of contact. Our staff will provide advice on your enrolment, subjects, fees, support services, scholarships, exams and even directions!

What we do

Basically, we are your help line. If we can't answer your question, we will point you in the right direction. Our services include:

Applying to JCU
Entry requirements
Subject and course advice
Enrolment help
Subject timetables
Credit for previous study
Fee and financial support
Assessment, grades, results
Academic Progression
Student ID cards
Academic records

Location and opening hours

Townsville locationEducation Central, Bld.134 (near the Student Mall). Find us on the Campus Maps.

Cairns location
Chancellery, Bld A1, Ground floor.  Find us on the Campus Maps.
Opening hours:
9am– 5pm Monday to Friday (note: we open at 10.30am on Wednesdays).

Contact details

Phone Townsville: 07 4781 5255 or freecall (within Australia) 1800 246 446.
Cairns: 07 4232 1000 or freecall (within Australia) 1800 246 446.

For general enquiries, email If you have a discipline-specific question, contact your Divisional Enrolment Team.

Ask Us – 24/7 online enquiry system

If you have a question, check out AskUs – it’s a 24/7 online enquiry database with more than 1,000 commonly asked questions.

The system has information on enrolments, applying to JCU, fees, scholarships, social events, calendars – everything!

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