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JCU Student Centre

The Student Centre is your number one point of contact. Our staff will provide advice on your enrolment, subjects, fees, support services, scholarships, exams and even directions!

Location and opening hours

Townsville Campus

We are located in Education Central, Building 134 (Map) near the Student Mall.

Cairns Campus

We are located in the Chancellery, Building A1 (Map).

Student Centre opening hours

  • 9am-5pm Monday
  • 9am-5pm Tuesday
  • 10:30am-5pm Wednesday
  • 9am-5pm Thursday
  • 9am-5pm Friday
  • Closed on weekends

Extended Call Centre and Online Chat hours

We're here to help when it suits you. We're available by phone and online chat between 8am and 7pm Monday to Friday until February 14.

Basically, we are your help line. If we can't answer your question, we will point you in the right direction.

Our services include:

  • Applying to JCU
  • Entry requirements
  • Subject and course advice
  • Enrolment help
  • Subject timetables
  • Credit for previous study
  • Fee and financial support
  • Assessment, grades, results
  • Academic Progression
  • Student ID cards
  • Academic records
  • Graduations

Townsville Campus

Phone (07) 4781 5255 or freecall (within Australia) 1800 246 446.

Cairns Campus

Phone (07) 4232 1000 or freecall (within Australia) 1800 246 446.

Email enquiries

General enquiries are welcome and may be forwarded to

Enquiries relating to specific disciplines should be directed to the relevant Divisional Enrolment Team.

If you have a question, check AskUs – it’s a 24/7 online enquiry database with answers to more than 1,000 commonly asked questions.

Ask Us has information on enrolments, applying to JCU, fees, scholarships, social events, calendars – everything!