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JCU Student Centre

The Student Centre is your number one point of contact. Our staff will provide advice on your enrolment, subjects, fees, support services, scholarships, exams and even directions!

Location and opening hours


1800 246 446


Online Chat

JCU's Online Chat is now operating from 8am to 6pm, Monday to Friday.

Opening the chat widget in the bottom right hand corner of this webpage.

Opening hours

  • 9am-5pm Monday to Friday
  • Closed on weekends

Please note from Monday March 30, 2020 our services will be available by phone, email and online chat. While we won't be able to assist you face to face until further notice, we're still providing you with our full range of services and support and look forward to hearing from you.

Townsville Campus

We are located in Education Central, Building 134 (Map) near the Student Mall.

Cairns Campus

We are located in the Chancellery, Building A1 (Map).

Basically, we are your help line. If we can't answer your question, we will point you in the right direction.

Our services include:

  • Applying to JCU
  • Entry requirements
  • Subject and course advice
  • Enrolment help
  • Subject timetables
  • Credit for previous study
  • Fee and financial support
  • Assessment, grades, results
  • Academic Progression
  • Student ID cards
  • Academic records
  • Graduations

Townsville Campus

Phone (07) 4781 5255 or freecall (within Australia) 1800 246 446.

Cairns Campus

Phone (07) 4232 1000 or freecall (within Australia) 1800 246 446.

Email enquiries

General enquiries are welcome and may be forwarded to

Enquiries relating to specific disciplines should be directed to the relevant Divisional Enrolment Team.

If you have a question, check AskUs – it’s a 24/7 online enquiry database with answers to more than 1,000 commonly asked questions.

Ask Us has information on enrolments, applying to JCU, fees, scholarships, social events, calendars – everything!