Enrolments Troubleshooting

Enrolments Troubleshooting

Cannot view enrolment page
Enrolment quota exceeded
Exceed maximum allowable credit points
Exceed the maximum completed attempts allowed error
Unable to change my enrolment through eStudent
I cannot view the subjects in my potential enrolments list
No option subjects displayed
Self management flags do not allow enrolment

Cannot view enrolment page

If you can only see the My Enrolment > Current Enrolment> Enrolment Details window then you are not able to manage your study plan (including subjects enrolments and withdrawals).

Description: Screenshot showing Current Enrolments > Enrolment Details

You need to contact the Student Centre, quoting your ID and course number. The Support Centre staff will either email out a Request to Vary Enrolment form or investigate the problem and get back to you.

Students studying at JCU Brisbane or one of our offshore partners e.g. JCU Singapore will not be able to enrol online via eStudent.

Enrolment quota exceeded

If you receive a message saying The enrolment quota for this availability has been reached, then there is no availability for students to enrol in for that particular component, study period, location and attendance mode.

Description: Screenshot showing Enrolment quota for this availability has been reached message.

While every effort is made to meet student demand for each subject, at times no further expansion is possible. Once subject enrolments have reached their full quota no further enrolments are permitted via eStudent.

Note: If students receive a quota reached message we recommend contacting the appropriate School Office to confirm details.

If students were to withdraw subject places would again become available.

Exceed maximum allowable credit points

If you receive an error message similar to the screenshot below advising you to remove some components from your Potential Enrolment List, then you have reached the maximum number of subjects allowable for your course for that particular study period.

Every course has a maximum number of subjects you can enrol into in any study period. If you exceed this number you will receive an error message.

If you still wish to enrol in additional subjects or have any questions about overload you will need to contact your Faculty Office.

Description: Error that shows when you exceed the maximum allowable credit points.

Exceed the maximum completed attempts allowed error

If you receive an error message stating you cannot enrol in a study package component (subject) as this would exceed the maximum completed attempts allowed for this study package then you have already attempted that particular subject as many times as a student is allowed.

Description: Screenshot showing error for exceeding maximum attempts allowed for a study package.

If you have any questions regarding this you should contact your Faculty Office for further information.

Unable to change my enrolment through eStudent

Sometimes you will receive a message to say that you are unable to change your enrolment through eStudent. This may be the result of a sanction placed on your enrolment. You can check whether or not you have a sanction by clicking on My Details > Sanction Details, if you have a sanction you should check the sanctions help file for details on processes associated with removing sanctions.

In many cases a sanction is applied because of a student's Academic Status. A summary of these statuses and the sanction that is applied follows. Students should also be familiar with the University's Academic Progression policy.

Academic Status

Description

Sanction Applied

Details

Good Standing

This is the status that all students will have on entry to the university.

No sanction applied

 

At Risk

Students who have a GPA < 2.75 in the most recent teaching period will be given this status.
Any student who continues their enrolment after a period of suspension will also be assigned a status of 'At Risk'.

Academic Warning

This sanction is a warning only and does not prevent the student from enrolling.

Statement Required

This status will be given to students who have a GPA < 2.75 for two consecutive teaching periods or trimesters or who have failed a core subject twice. There are some other breaches that will also result in a student's Academic Status being Statement Required. This status requires the student to submit a Statement of Reasons before continuing their course.

Restricted Enrolment

Students with this sanction need to contact their Faculty Office to make any changes to their enrolment.

Conditional

After the Statement of Reasons has been assessed by the Associate Dean or Faculty Registrar, the student may be moved to Conditional status. There may be various conditions placed on their further enrolment.

Restricted Enrolment

Students with this sanction need to contact their Faculty Office to make any changes to their enrolment.

Suspended

Students who don't submit a Statement of Reasons when asked, or who repeatedly perform poorly in their studies will be suspended from their course for a period of up to three years.

Academic Suspension

Students who wish to apply to return to study must contact their Faculty Office.

Excluded

A student may be excluded indefinitely from some professional courses if they have repeatedly performed poorly and it is felt that they are unlikely to complete the course.

Academic Exclusion

Students who wish to apply to return to study must contact their Faculty Office.

There are also a number of financial sanctions that may block your enrolment via eStudent. You may also encounter requisite and self management errors when trying to enrol via eStudent.

Note: Students are unable to change course or major via eStudent and need to contact their Faculty Office for assistance.

I cannot view the subjects in my potential enrolments list

If you are unable to view the subjects on your potential enrolment list - firstly you must check you have added items to your list. Accessing them is then as simple as clicking on the hat icon that appears in the top right hand corner of your screen.

No option subjects displayed

If you do not have any option subjects displayed, you may need to select a major from your option/elective components for the core subjects to be displayed (see below).

Select the major type Choose link (as below – this table will vary according to your degree)

Description: Screenshot showing Choose link

Click on Add to Study Planner (to add your major type choice)

Description: Screenshot showing Add to Study Planner link

Self management flags do not allow enrolment

The ability to enrol online within eStudent is called Self Management. This is course and subject specific and means that you may be able to enrol in one subject online but not another. If you receive an error saying self management flags do not allow you to enrol this could be a result of many things including individual, course, major & subject restrictions.

There are a variety of self management errors you may encounter, see below:

No self management error

 

Screenshot showing Unavailable? link

Click on the unavailable link to view the reason/s.

Screenshot showing self management flags for this component do not allow self management error message

This error means that you are not able to enrol via eStudent and need to contact the Enrolment Help Centre for assistance.

You should still be able to enrol in other subjects on your planned components table.

No self management options error

You have X options/electives on your study plan but you do not have access to self select options/electives for this study plan.

You will receive this error notification for options or electives that do not allow you to select subjects from them, please contact the Enrolment Help Centre for assistance.

You should still be able to enrol in other options and subjects listed.

For any self management errors please contact our Student Centre.