There are a number of free and confidential services you can seek help from to discuss your complaint and your personal circumstances, or to better understand who to go to with your concerns.
There are many other support services on offer from JCU - visit our Student Support page to find out more.
If you remain dissatisfied with the way the University has dealt with your complaint, there are external organisations which may be able to assist. The following complaints handling services provide free and impartial external processes that complainants may choose to access. You may contact these agencies at any time throughout or after the complaint process.
In Singapore, a student may ask for help from the Council for Private Education (CPE) Student Services Centre (SSC), which is part of the Singapore Government’s approved dispute resolution scheme for tertiary education. Please note that after the SSC reviews a complaint, it may refer students to the CPE Mediation – Arbitration Scheme, which may involve a cost to use.